Monday, May 19, 2008

Air Travel with Kids and Pets – 17 Tips to Keep Your Sanity

Air travel is challenging under the best of circumstances, but when you add children and/or pets, things can get downright hairy. Not to mention smelly, messy, and noisy! While I do not make a habit of traveling with my dog or cat, I have, but I have a lot of experience with my kids—who can be equally as smelly, messy and noisy. So how do I do it? Actually it is pretty simple


1. Be Well Rested. Get enough sleep the night before. If you're like me and time always slips away from you, set your target bed time for an hour earlier than the actual time you want to get to sleep. Save the paper or National Enquirer for the plane, train or next night.

2. Go Slow. This will be repeated—often. But this piece of advice is something that cannot be emphasized enough.

3. Be Early. Allow plenty of time for unexpected mishaps. Leave your house early. Plan to arrive at the airport early. What’s the worst that can happen? You arrive with a lot of time to spare. That's ok. That will allow you to take things slow.

4. Enjoy the Day. If you are early, you may even have more time to enjoy the day. Treat your trip as a fun adventure, not a stressful event. You are on a vacations--all parts of the day are experiences to be enjoyed. Drink it all in. Look at the day with a child's sense of wonder. If you follow the first steps, this should be easy.

5. Use Curbside Check-In. Check as much of your luggage as you can with the Skycaps—make sure the right destination tag is on the bags. Make sure you have the essentials and the distractions in your carry on bags. Don't worry about waiting for luggage on the other end. Trust me, when you have kids to deal with on a plane, the last thing you want is excess luggage. And don’t forget the skycap tip. $1 per bag!

6. The stroller or baggage cart. These things are wonderful. If you have a stroller, load up the kids and some of your carry-on bags and you are set. When you board a plane, leave it at the gate and they will check it for you and it will be waiting for you when you get to your destination. If you are not traveling with a stroller, rent one of those “Smart Carts” for a few bucks. They can transport kids as easily as bags and you can just leave it at the gate when you board.

7. Navigating Security. The best advice here is to go slow. That means don't worry about the people behind you who are in a rush. They are the ones that are late—not you. But make sure you comply with all the ridiculous regulations. Let the kids know what is going on and why. There is nothing worse than forgetting that cell phone in your pocket and tripping the detector. You can ask to go through again, but the answer is “no.” A security tip—send your kids in advance of you to receive your carry-ons while you wait till your possessions are IN the scanner before you pass through the detector.

8. Car seats. You can bring these on the plane; but you will have to pay for a seat. Check your label to make sure it meets FAA regulations. Car seats are recommended for safety, but not required. Children under 2 years old can fly for almost free (you pay the taxes) on most airlines if they sit on your lap. Consider the length of the flight before taking advantage of this. Holding a baby or small child on your lap for several hours is harder than it sounds both on you and your neighbors. I was the beneficiary on a non-stop from Rome to Washington once—not fun…not at all...in the least.

9. Entertainment. Bring plenty of items that will pass the time for children (and adults too) such as books, favorite small (non-noisy) toys, music players, coloring books, etc. Inexpensive headsets are also a great investment for those planes that might have onboard entertainment and not enough airline provided sets for your family. Kids need to move. Find ways for them to safely move—a walk around the cabin after the meal service, stretching games, Simon Says, etc.

10. Snacks. Pack some healthy snacks that will also help with the dehydrating airplane environment. Fruits like apple, pears, and bananas are great. Whole grain crackers are good too. If your child is on the younger side, bring a sippy cup. The free drinks (as long as they last) are fine, but avoid those with caffeine—everyone will be happier. A note on water. Water is the best hydrator for adults and children alike. You cannot drink enough, but if you drink the airline’s water, make sure you get it from a sealed bottle.

11. Infant needs. It's always best to check the latest rules ahead of time because they seem to change on a whim. But for right now the TSA will allow you to bring baby formula or breast milk on board. You are not allowed to bring an ice pack so instead use ziplock bags with ice cubes. You can use them up until the security check where you'll need to dump the ice. When you get on the plane or when you land, you can always get more ice to put in the baggie to continue to keep formula, breast milk or other baby drinks cold.

12. The Ear Thing. If your child is an infant (or has sensitive ears) make sure they are doing some swallowing during takeoff and landing so their ears can adjust to the pressure. For infants, don’t let them start until the plan is speeding down the runway—falling asleep while nursing defeats the purpose. Older kids can drink, chew gum, or suck on a mint. If a child or baby is sleeping during the descent, you'll want to wake them up so they can eat or drink. If you don't they make wake up in mid descent with some pretty severe pain. Listen for the flight crew announcements to judge the time till landing.

13. Pet Travel. When you book your travel, you'll need to make sure you book passage for your pet too. Most planes have a 20 pound weight limit for bringing a pet on board with you. If your pet weighs more than 20 pounds your pet will need to be in an airline approved crate and will travel in with the luggage. Always make sure your vet has cleared your pet to fly and that you are aware of any quarantine restrictions of your destination. If you ever see a service animal on a plane, remember that they are indeed working—do not assume you can pet them. Always ask the owner first. I once traveled from Seattle to Baltimore next to the nicest Golden Retriever—he was nicer than 90% of my seatmates!

14. Pet Carriers. If your pet will be flying with you and not in the cargo hold, you'll need to have an airplane approved carrier that will fit under the seat in front of you—no Fluffy does not have run of the cabin. In order to make the event go smoothly it will help to give your pet plenty of "practice" ahead of time. Have your pet travel in your car inside the carrier similar to how it will be on the airplane. You can also make their carrier into a day bed in your home so that they will be familiar with sleeping inside there. Make sure you check with your vet for any tranquilizers that may be needed.

15. Going Potty. This applies for both kids and pets: try to have them go potty as close to boarding as possible. For pets, they will obviously need to do this outside so bring the material needed to scoop the poop. You should also prepare for the worst in case your pet has an accident while on the airplane--wee-wee pads, ziplock bags, and clean up supplies are a must in case of a mess. For children that are potty trained, it never hurts to bring an extra set of underwear and pants just in case. Flight etiquette: gently wake your slumbering seatmate if you need to move across him, hold it till the service carts are away, and wipe the sink when you are done washing your hands. Best time to go? Immediately after the meal service passes your seat. Worst time, when the movie ends.

16. Wear Comfortable Shoes. When flying, people's bodies can sometimes retain water which will show up in your feet swelling a bit. If your shoes are not comfortable, it will hurt. On a long day of traveling don't underestimate the amount of energy that tight shoes can steal from you. Comfy slip-on type shoes equals a happy traveler. Unless you are absolutely sure your feet don’t stink—leave the shoes on and never, never walk around in stocking feet or worse barefoot.

17. Go Slow. Remember, I told you this was a key point! Enjoy each moment of the day. And as Bobby McFerrin might say…Don't worry. Be happy!

Wednesday, March 12, 2008

Vacationing out of the box

I do a good deal of generic travel. Actually, the bulk of my travel business is generic. Vacation packages to the Caribbean and cruises are routine bookings at my agency. As vacations go, these choices offer clients a great bang for their travel buck and give a great experience. But the trips I love to plan really kick it up a notch.

When it comes to travel, there are very few travel dreams that a qualified travel agent cannot arrange for you. So this week I went to some colleagues to see what they were dreaming up. Dinner in a private West End club in London? Not a problem. A night in Cinderella’s Castle? A very tough order, but possible. A day at a primary school in Beijing? Can do! Dinner with Emeril in New Orleans? Got that! Front row tickets to Hannah Montana with backstage passes? Come on, get real!

But if you are in the mood for something special, something a little off-the-wall, something your neighbors will envy, check out these four suggestions.

Follow in the footsteps of Harry Potter
Movies never do justice to books, and books never do justice to the real world. So why be content with reading about Hogwarts and Quidditch when you can experience them? This tour offers a seven-night exploration of Oxford, the Scottish Highlands, Alnwick Castle and Edinburgh through the eyes of Harry Potter. Ghosts and goblins and legends of this land have inspired writers for centuries and your own personal storyteller will thrill you with the legend of Padfoot and the true tale of the Hand of Glory, which grabs Harry in Knockturn Alley (”Chamber of Secrets”). From an unforgettable journey on the Locomotive #5972 vintage steam train, to a knock-your-socks-off exclusive “Hogwarts” banquet, to a (ground-based) game of Quidditch, Harry’s fans are sure to be enchanted with this “kingdom.”

This tour is being offered by Single Parent Travel, a great little company in which I happen to have a small financial interest. Don’t let the name fool you—there are plenty of traditional families already signed up. Prices for this once-in-a-lifetime excursion, which departs in July, are $2,980 per person for adults; less for kids.

For more information: Single Parent Travel, 888-277-8543, www.singleparenttravel.net

Travel to help homeless animals
Here’s your chance to escape your hectic schedule, take in some of the glories of the Southwest (including the Grand Canyon), and put in some time and love at Best Friends Animal Sanctuary, the country’s largest no-kill refuge for abused and abandoned pets.

The five-day, four-night trip starts and ends in Las Vegas. A van shuttles you from McCarran International Airport to the Best Friends Animal Sanctuary, which is located near Kanab, Utah. After an orientation and tour of the facilities, participants help Best Friends staff with the daily chores and routines that keep the shelter running and the critters happy. After two days of compassionate volunteering, participants travel to the north rim of the Grand Canyon, where they get the lowdown on the canyon’s geology, history and ecosystems, hike along the slickrock tableland, and dine at the edge of the world. Prices for this adventure begin at $909 per person.

For more information: Green Earth Travel, 888-246-8343, www.vegetariantravel.com

Another thought. If you are not interested in the trip but want to help out, why not have your pet’s portrait painted by Sandra Charlap, owner of The Illustrated Pet? With each portrait, Charlap makes a donation to Best Friends Animal Sanctuary.

For more information: The Illustrated Pet, 973-220-2331, www.illustratedpet.com

Backstage magic with Disney
Ever wanted to see the real Hollywood? Well, with a little help from Disney, you can. This six-day tour is perfect for multi-generational families, offering a little something for everyone. Get backstage access to “Jimmy Kimmel Live,” stroll Hollywood Boulevard, and take a special tour of the Jim Henson Company studio — Muppet out! Did you ever wonder how Disney makes the magic? Get a behind-the-scenes look at some of the creations conjured up by the architects, designers, engineers, technicians and others at Walt Disney Imagineering. The trip also includes a tour of Walt Disney Studios, a welcome reception at the Wine Cellar and Hook’s Pointe at Disneyland Park, character meals, admission to the parks, a VIP tour of Disneyland and, most impressive, a first-rate view of the fireworks over the Magic Kingdom. Prices begin at $2,079 for this fantastic Adventure By Disney.

For more information: Dream Come True Vacations, 888-MICKEY8, www.dreamcometruevacations.com

A Nefertari Adventure
This is one of my favorites. It is an 11-day immersion in the world’s most fascinating ancient civilization. Anything you’ve ever seen or read about Egypt can’t fully prepare you for the larger- than-life awe of being there and seeing it in person. The Nefertari Adventure brings you to all the major sites of Cairo, Aswan and Luxor, plus it includes a rare cruise down the fascinating man-made lake, Lake Nasser, into the territory of the ancient Nubian Kingdom, where you can see the ancient temples and tombs that were rescued and relocated during the building of the Aswan High Dam. You will travel by car, horse-drawn calesche, camel, donkey, felucca and jet aircraft, not to mention four days on a ship. The cool thing is that it will be just your group (minimum two people). As for Nefertari — well, she was the favorite wife of Ramses the Great, whose magnificent temple you will see in Abu Simbel. Prices for this journey back in time begin at $2,147.

For more information (and to find out what a calesche is): Egypt Magic, 888-575-6941, www.egyptmagic.com

Go ahead, think out of the box. Challenge your travel agent. Read the book “1,000 Places to See Before You Die” and see two or three of them if you can’t swing them all. Take your kids and show them the world. Dig deep into yourself and think of something that really matters and tie it in with some travel. Live your dreams and think outside of the travel box!

Do you have a dream trip? An insatiable desire to visit some sacred place? Send me an e-mail and I may include it in a future column.

Thursday, February 28, 2008

When Travel Arrangements Go Bad

Every year, I hear more horror stories of travel arrangements gone bad. Look at any of the online blogs and you will see what I mean. Our own favorite travel ombudsman, Christopher Elliott, is busier than ever, and my colleague Anita Dunham-Potter recently told a travel horror story about a group of 73 would-be cruise vacationers who were left stranded when their so-called “travel agent” abandoned ship.

Bad travel arrangements don’t have to happen to you. Just keep these four pointers in mind as you plan your next trip.

The Internet is not God
Savvy travelers know that the Internet is nothing more than a huge brochure for travel. Before they rely on any online information, they make sure they can trust the source. Do you expect your local restaurant to divulge that cockroaches routinely scurry across the floor or that mice are snuggled up in the cutlery drawer? No? So why would you expect such information to be disclosed on a travel supplier’s Web site?

So-called “third-party” or “consumer-reviewed” sites are not necessarily any more reliable. Trip Advisor is one of the largest travel Web sites on the Internet, but unfortunately a lot of its content is now suspect. Why? Because savvy hotels have started hiring people to post positive reviews. Just look at Craigslist.org and see how many “pay for review” jobs are out there.

Lesson? Take what you find on the Internet and double-check it with several different sites, a travel agent or perhaps a neighbor or friend who has been to the part of the world that interests you. If it all jives, you are probably good to go; if not, move on. Yes, diligence is time-consuming, but negligence is more so – as you will learn when you try to fix your ill-considered trip.

Your travel agent may be untrained
Lately I have seen an unprecedented increase in what I call “travel-agent-in-a-box” programs. For a $500 fee, these programs offer mostly-useless credentials, promises of perks that seldom materialize, and travel discounts that rarely offset the expenses. But the real issue is that they are infesting the travel industry with untrained, unmentored and unsupervised “agents” all trying to sell you travel — or, in worst cases, the opportunity to join them in their dubious enterprise. Those 73 cruisers would not have been left high and dry had their group leader, Jerry Wilkinson, been dealing with a professional.

Travel suppliers are slowly taking notice of these quickie-agent operations, and are refusing to do business with them. Both Royal Caribbean and IATAN, the International Airlines Travel Agent Network, have terminated relationships with several such companies, including YTB, Your Travel Biz. If you are interested in reading up on these scams, I covered them in a prior column, or you can read the informative, adversarial – and controversial — blog called MLMs and Travel: A Bad Mix, which discloses all the downsides.

How do you separate the wheat from the chaff? Ask your prospective agent these questions:

* How long have you been selling travel?
* Are you bonded?
* Do you have errors and omissions insurance?
* Can you connect me to some clients who have traveled with your company in the past?
* Are you a member of ASTA, the American Society of Travel Agents?

And then verify the answers.

You would not trust your legal needs, accounting needs or financial-planning needs to an amateur. Why risk it with your travel arrangements?

Price is not the most important thing
Sure, price matters. In today’s economy we are all watching our pennies. But remember that when you purchase travel, you are purchasing an experience — not a product. You are looking to lie on the beach with the soft Aruban breezes flowing over you while a waiter refills your piña colada and adjusts your umbrella. You are not looking to just sit on a pile of sand. See the difference?

So, when comparing prices (and I recommend that you do compare prices), make sure it is apples to apples. All too often a client will insist that someone else offered the same experience at a much cheaper price. Usually that is not so. A $299 weekend in the Bahamas including airfare from Baltimore is a bargain, alright — until the bedbugs take over and you find yourself saddled with a $1,200 Bahamian hospital bill. When you see a price that seems too good to be true, be skeptical. I’ll bet there’s a reason it is so low.

Common sense will serve you well
Having a great vacation experience is not rocket science. Unfortunately, some people get so wrapped up in the planning that they let their guard down. Jerry Wilkinson let his guard down and it cost his group $21,000. Had he been skeptical of the price, used some common sense, and dealt with a professional agent, he could have avoided the whole mess.

Sure, I’m biased. I’m a professional travel agent myself, and I generally recommend booking with a qualified agent for all but the simplest travel plans. That way you are guaranteed that someone is looking out for your best interests. But if you have an easy trip in mind and you are comfortable going it alone, go ahead and book your travel online. Just make sure there is someone to personally contact if a problem surfaces. If you do book online, book direct with the airline or hotel (my first choice) or with one of the established online agencies like Orbitz.com, Travelocity.com or Expedia.com. Don’t get suckered in to any travel deal. There are too many agency scams operating today, and it can be hard to tell the good from the bad. Look before you leap.

Have you been the victim of bad travel planning? Or maybe been scammed by one of these “travel agents in a box”? Send me an e-mail and I will include your story in a future column.

Tuesday, February 5, 2008

Kids Love These 6 Museums

When I was a kid and traveling with my parents, they used to drag me, kicking and screaming, to museum after museum so I could get some "culture." I hated it! I hated them! My travels were filled with commands and threats like "Shhhh!" "No," "Be quiet," "Stop running," and the all-too-familiar "Just you wait till we get you back to the hotel."

Well, times have changed and now I am a parent. It always surprises me how I much I've morphed into my own parents with my kids. But things are not as bad as they were way back in the 70s, thanks to real men of genius like Bill Gates and Steve Jobs and to companies like IBM. Today, even the stuffiest museums have incorporated interactive experiences into their exhibits. My own kids actually enjoy museum-hopping now that they serve up some technology with the pictures and dinosaur bones. While most museums now embrace technology, I feel these six do it best.

Tate Modern (London)

Innovation: Hand-held PDAs, touch screens and a digital audio guide
This gallery will satisfy almost any geek - in fact, it earned an innovation award from the British Academy of Film and Television Arts (BAFTA). Its wireless data link beams information about the exhibits to your rented PDA (about $4) as you walk around. The PDA has different programs in several languages and there is a special one of interest to the smaller kids. The museum's server can even send information to your mobile phone or e-mail address -- so you literally can take it with you.

Bankside
London SE1 9TG
Phone: 020 7887 8888
www.tate.org.uk/modern

Haus der Musik (Vienna)

Innovation: The virtual conductor
Didn't make the cut on "American Idol"? Then head over to Vienna and give it a go with the Vienna Philharmonic Orchestra. Yes, you can take the podium and conduct the orchestra virtually. There is even an "American Idol"-type panel of musicians that will tell you if you are way off key. You can compose your own Viennese waltz by playing the "Waltz Dice Game" and you can journey back in time to see biographies of some of Vienna's great composers, including Brahms, Haydn, Mozart and Beethoven.

Seilerstätte 30
A-1010 Vienna
Tel. ++43-1-516 48
www.hdm.at

Museum of Modern Art (New York)

Innovation: Wireless technology
You don't have to be a geek to see that MoMA has its finger on the pulse of technology. Even its floors are iPod white. Working in conjunction with IBM, MoMA has installed a seamless wireless network that links to flat screens on the walls and hand-held pocket PCs that can display full-motion videos. The network is so sophisticated it is able to sync with smart phones, display exhibits in 3-D, and allow you to communicate with others in silence through instant messaging. No more fuddy-duddies "shushing" you!

11 W. 53rd St.
New York, N.Y. 10019-5497
Phone: (212) 708-9400
www.moma.org

National Gallery (London)

Innovation: Touch-screen index
ArtStart is a high-tech terminal system installed throughout the museum that lets visitors examine and download information on every one of the gallery's 2,300 paintings via a high-resolution touch screen. It took more than three years to scan the works to the 100-megapixel standard (think about that for a minute the next time you take out your 10-megapixel camera). Now you can not only examine a Van Gogh painting in detail, but also zoom in to see individual brush strokes. Many of these features are also available online on the gallery's Web site.

Trafalgar Square
London WC2N 5DN
Phone: 020 7747 2885
www.nationalgallery.org.uk

The Hermitage (St. Petersburg)

Innovation: QBIC (Query by Image Content) technology
The Hermitage worked with IBM to develop a new digital collection that allows visitors to search for paintings, sculptures, ceramics, jewelry, furniture and archaeological artifacts using simple visual tools. Art lovers can access more than 8,000 masterpieces by such artists as Michelangelo, da Vinci, Raphael and Rembrandt; each piece has been scanned to be rendered in its full glory. The museum also has virtual exhibitions of ceramics and textiles, as well as 3-D animated films.

2 Dvortsovaya Square
190000, St. Petersburg
Phone: (812) 710-96-25
www.hermitagemuseum.org

Lincoln Presidential Library and Museum (Springfield, Ill.)

Innovation: Ghosts
Ghosts? Yes, you read that right. A key part of the museum's mission is to preserve the legacy of Abraham Lincoln, America's 16th president. In "Ghosts in the Library," a life-size holographic image of Lincoln will appear out of thin air and interact with actors on the stage. Two permanent exhibits, "Journey One" and "Journey Two," pull you into vignettes from Lincoln's life both before and during his White House years. Don't know how this happened -- maybe a group of Disney's Imagineers got lost in Springfield one day and loaned some expertise -- but this museum is about as high-tech as you can get.

112 N. Sixth St.
Springfield, Ill. 62701
Phone: (217) 558-8844
www.alplm.org

Have you been to a museum that blew you away with technology or science? Send me an e-mail and let me know for a future column. My fave? As a single-parent traveler with kids ages 11-16, I would have to go with the Haus der Musik.

Saturday, January 26, 2008

6 Sure Fire Destinations For Families

As a travel agent, I handle a ton of family travel: traditional families, extended families and, more recently, single-parent families. I'm not sure how I developed the niche, but I suspect it came as a result of being a single dad with three young kids of my own. Sure, we can all head to the amusement parks and theme parks and have a great time -- that is a given. But when you dig a bit deeper, there are some fantastic destinations just screaming for families to explore. This week, I offer the down-and-dirty scoop on six family- and kid-friendly destinations that may not have crossed your mind.

1.San Diego

There's a lot to like in San Diego. Nature, beaches, wildlife -- San Diego has it all.

* Call of the wild. The San Diego Zoo and the Wild Animal Park is a favorite of adults and kids alike. The animals are probably some of the best-treated anywhere, and in the animal park, they are free to roam in their (manmade) natural habitats.
* Surfs up, dude. Pack your tote bag and spend a day or two on the beaches. Southern California is known for the laid-back life and the beaches at La Jolla are no exception. La Jolla Shores Beach has plenty of public grills for an impromptu barbecue, and the calm waters and warm sand are enough to make anyone happy. Not far is the smaller beach of La Jolla Cove, which offers some of the best snorkeling in Southern California.
* LegoLand. OK, so I have dissed amusement parks and theme parks before, but this one is different (how is that for some kid logic?). Located about 30 miles north of San Diego in Carlsbad, it makes a great day trip. The lines are not too bad, the kids can ride the rides, and the adults can admire the artistry of the creations. Can you imagine a city built of Legos?

2. Chicago

Most parents shy away from big cities for family vacations, but hold on a sec. Chicago is a compact, easy-to-navigate city, and it has a lot to offer families, including some of the best pizza in the world (OK, the U.S.).

* Beaches. Yes, this is Chicago, not San Diego, but in the summer, you can find throngs of people (and thongs, too) on the shores of Lake Michigan. Not as warm as Southern California, but just as much fun.
* Millennium Park. This park is a tribute to all that is Chicago -- the art, the food, Wrigley Field, the music and more. It is the center of the Chicago cultural scene and one of the world's largest outdoor art venues. It even has ice skating. Of particular note is Cloud Gate, a huge polished orb that reflects the city and passers-by in a fun-house kind of way. If you are up for a little splashing, check out the Crown Fountain, a modern creation featuring video images of Chicagoans who sometimes spew water at you (remember it is a fountain).
* The L. The L (short for "elevated train") is an easy and inexpensive way to explore the city and get around. My kids love that at some points it runs so close to the adjacent apartments, you can see people brushing their teeth! Take the L out to Lincoln Park and see the Lincoln Park Zoo -- it's free.

3. Maui

Once you get over the flight time (bad from the West Coast and worse from the East), Maui is a great place and one of my favorites for both kids and adults. It has a good balance of adventure, nature and, of course, water everywhere you look.

* Swimming. The ocean, the hotel pool and the island's many roadside waterfalls offer abundant opportunities to get wet. I recommend that you rent a four-wheel drive and find a place of your own. Snorkeling? Try Makena State Park, but avoid Little Beach if you are offended by a clothing-optional experience (or would rather not explain it to the kids!).
* Whales. The whale-watching season is late December to April; outside that window, sightings are very hit or miss, and you may waste your money on a mere boat ride if you are looking for a whale of a time (sorry, couldn't resist). Humpback whales are incredible creatures; you will be amazed at their agility when you see them seemingly leap from the water. Your hotel hospitality desk can arrange a tour for you.
* Biking. Hey, even I can do this one! The trip down (key word, "down") from Haleakala Crater is a breathtaking experience. I recommend a trip that takes you to the summit (just over 10,000 feet, cold and hard to breathe) in time to see the sun rise. It feels like you are on top of the world -- and you are pretty close. Bike down the mountain at your own pace, stopping at the Kula Lodge for breakfast. The lodge is reasonably priced and offers spectacular views of the island.

4. Vancouver, British Columbia

There is a strange phenomenon that I have encountered many times when traveling outside the U.S. -- most foreigners are infatuated with children, and they are typically very accommodating and friendly to children, families and particularly single parents. Vancouver is no exception.

* The city. Vancouver is a thriving city filled with parks and activities for the kids. Stanley Park, one of the oldest urban parks in the world, has a 150-year-old forest, and the Bloedel Conservatory has tropical plants and exotic birds flying free. The city also has many interesting ethnic neighborhoods. Its Chinatown, which is slightly smaller than the one in San Francisco, offers the sights, sounds, smells and cuisine of Shanghai. The Gastown neighborhood is the one of the oldest in the city and has some of the best restaurants. The cobblestone streets are home to some great jazz and, believe it or not, some decent Spanish food -- tapas and sangria.
* The water. While not a mecca for swimming, Vancouver is surrounded by water. Cruise ships are in port regularly during the summer, and the harbor is teeming with ferries and water taxis. A fun trip is a ferry ride to Granville Island, a renovated industrial district that is now home to many very nice shops.
* The Kids Market. The Kids Market in the center of Granville Island is loaded with toy stores (hold on to your wallets, Mom and Dad) and offers plenty to entertain the kids all day. There is even a water park next door!
* Confections. Also on Granville Island is a terrific bakery called "Cupcakes." While there are plenty of other goodies, the specialty is -- you guessed it -- cupcakes. There are little bite-sized ones which are perfect for the kids, and the array of flavors puts Baskin-Robbins to shame!

5. Steamboat, Colorado

I am not a skier. I'm the guy hanging out by the fireplace with a hot toddy. This recommendation comes from my best friend, who is an enthusiastic skier.

* Ski school. Need to learn to ski? Steamboat offers both half- and full-day classes to gear you up for your trail trips. It also gives Mom and Dad some quality time to escape on their own.
* Convenience. Many hotels are what they call "ski in/ski out," which means you can literally ski up to the door. In the morning, getting to the slopes is easy. Want to head back to your hotel or resort for lunch? Ski in. Tuckered out? Ski in. Broke a leg? Sled in.
* Hot springs. Steamboat is just 45 minutes away from the therapeutic Strawberry Park Hot Springs, where 150-degree water spews from the earth and cascades down into four pools of varying temperature. Heaven.
* Mountain eating. Steamboat has a gondola that you can take up the mountain to dine at more than 15 slopeside restaurants. With varied menus and fun names like "Café Diva" and "Brunch on the Mountain," you are sure to find something to whet your appetite.

6. Cruising

The first time I took the kids on a cruise, all my friends thought I was nuts. Take the kids miles out to sea with no easy means of escape? Crazy. But they were wrong. Today's cruise ships offer so much more for kids than the ships of yesteryear.

* Kids programs. Every major cruise line has them. Some begin at age 2 and others at age 3. The kids love the age-appropriate activities, including crafts, video games, destination education and the ever-popular shipwide scavenger hunt. And while the kids are occupied, Mom and/or Dad can have some adult fun on their own. There is no charge for kids programs. The only drawback is that you will likely have a tough time getting the kids to leave.
* Amazing food. Yes, there is a lot of food on a cruise. "A lot" doesn't begin to describe it. Kids love the buffets, and even the pickiest eaters will find more than enough to enjoy.
* Cool ports. On a cruise, you get to see a lot of places in a little time. My kids think of the port calls as snapshots of the world, each from a unique perspective. Me, I think of port calls as tryouts. If the destination passes muster, it goes on my list of places to explore at some later date - when not on a cruise.
* Inclusive. Notice I don't say "all-inclusive." Cruises are not all-inclusive. Mostly inclusive, yes. Expect to pay for your booze and sodas (buy a soda card for about $45 a week if you want unlimited soda) and any activities and expenses off the ship. Tipping is additional ($10 per person, per day is a good rule of thumb), as are some specialty restaurants and any shipboard gambling or shopping you may do. When I disembark, my shipboard tab for a family of four usually runs about $1,000. We are not extravagant, but we are not misers, either.

The next time a vacation comes up with the usual suspects, why not haul out this list and consider a new destination? I guarantee that you and your kids will be pleasantly surprised.

Do you have a favorite "off-the-radar" destination for a family vacation? E-mail me and share the wealth! Or, if you want to share with a bunch of other families, check out one of the parenting forums.

Monday, January 7, 2008

When is the best time to....

When a client sits with me to plan a trip, I usually get at least one question that begins, “When is the best time to … ” Having been in the travel business for over a decade, and having traveled the world with my three kids, I have considered a lot of these clock and calendar questions. Today, I offer 13 timely tips to make your travels go more smoothly.

When is the best time to …


1. Take off in an airplane?

Answer: Between 6 a.m. and 7 a.m. on a Tuesday or a Saturday. According to the U.S. Department of Transportation, Tuesday and Saturday have the highest percentage of on-time flights -- 82 percent on both days. Another good reason to fly on Tuesday is that you avoid crowds of vacationers, who travel on the weekend, and business travelers, who fly at the beginning and end of the work week. And the earlier the departure the better, because there is less chance of getting caught in delays caused by problems with earlier flights and weather.


2. Go to the top of the Empire State Building?

Answer: At night, in the middle of the week. The building is open until 2 a.m. on most days, and the nighttime views of Manhattan are spectacular! Crowds are smaller late at night than during the day, and midweek crowds are smaller than weekend ones. As many as 16,000 people visit the observation floors on a busy day, and each one has to stand in three separate lines: for security, tickets and elevators. The wait can range from 30 minutes to three hours -- and you thought the airports were bad! Best bet: Call ahead to check on the wait times (212-736-3100).


3. Take in the lights of Broadway?

Answer: Tuesday or Wednesday nights have the smallest crowds of theatergoers. The months of January through April are especially good bets because you miss the holiday crowds and can catch shows before the Tony nominations are announced in mid-May. For late tickets, check in directly with the theaters. They hold seats for visiting celebs (like my crush Paris Hilton) and will release them up to a week before the show, and they are usually fantastic seats. You can also get same-day tickets from TKTS; its kiosk in the middle of Times Square opens at 3 p.m. and tickets to most shows that night can be had for $40 to $50, Cash only. Remember, most theaters are “dark” on Mondays (that means “closed”!)


4. Haggle with a street or market vendor?

Answer: At the end of the day. Shopping right before vendors pack up their wares and tally the day's profits can profit you; in fact, you can probably name your price. The less they have to haul away, the better. And here’s a useful tip: The wares change often, so if you see something you like, get it. It might not be there when you come back later.


5. Score a reservation at the hottest restaurant in town?

Answer: Three to six months ahead of time will pretty much guarantee you a table. Some restaurants take reservations only one or two months in advance; call to find out, and then mark your calendar accordingly. If you are having trouble, ask for the maitre d’ and calmly and confidently explain that you are calling on behalf of Paris Hilton … No, no no, explain that it is a special occasion and you would like to experience all the great things you have heard. Usually, the restaurant will accommodate you. Get the reservations agent’s name and be sure to give a tip and hearty “Thank you!” when you arrive. Your travel agent will often have the connections to make this happen for you, as well. Just ask!


6. Land a standby seat?

Answer: Planes are less crowded on Tuesdays and Wednesdays. Check with your travel agent, or log on to the airline's Web site before heading to the airport and check the availability. If there are empty seats, most airlines will accommodate you. Caution, some airlines will charge a standby fee (but no increase in the fare) -- greedy airlines!


7. Visit Disney World or Disneyland?

Answer: When school is in session. The busiest times, by far, at Disney theme parks are during school vacations, especially over Christmas and during spring breaks. If you can go when school is in full swing, you'll find significantly shorter lines. One of my most memorable trips to Disney World was the week following Thanksgiving. The park was decorated for the holidays, the temperature was great, and the crowds were nonexistent.


8. Visit popular tourist destinations?

Answer: It depends. Every destination has a high season and a low one. High season tends to be harmful to your wallet, and low ones tend not to offer the experience you had in mind. So determine the destination’s “shoulder season” (not sure where this term comes from, but that’s what the in-between of “on” and “off” season is called) Typical shoulder seasons offer lower prices, fewer tourists, just OK weather … you get the picture. Here are the shoulder seasons of some popular destinations.

  • Las Vegas: May and September
  • Florida: Late April, May, Late August, October
  • New York City: April, September, October
  • Los Angeles: January, April, May
  • Caribbean: July, August, November
  • Colorado: June
  • Hawaii: September, October, November, January
  • Canada: April, May, September, October
  • Mexico: February, Early December
  • Europe: April, Early May, September, January


9. Visit a museum?

Answer: After 1 p.m. on a school day. Tour groups visit in the morning, so by early afternoon they're gone and you'll pretty much have the run of the place. Keep an eye on the weather; museums tend to be people magnets on rainy days. And if you don’t have holiday plans and the museum is open, head on out; chances are it will be empty.


10. Buy a new suitcase?

Answer: April, May or June. Suitcases are like clothes: They have seasons -- though, sadly, their shows are nothing like the Victoria’s Secret show. Early spring and summer are good times for deals on last year’s models (the luggage models not the Victoria’s Secret models). If you travel a lot, or plan to, good luggage (I recommend Briggs & Riley) is a good investment. It will cost a bit more, but it will pay dividends in the long run as it will last forever and possibly offer a lifetime guarantee.


11. Take that perfect snapshot?

Answer: Early morning or late afternoon. The first and last hours of daylight offer the most flattering light. Professional photographer Ned S. Levi, of Philadelphia, calls these the “magic hours.” “During early morning and late afternoon hours, when the sun is low on the horizon, the light is orange and gold, and gives photographs the warmth and glow we see in front a fireplace during a romantic evening rendezvous,” Levi says. The worst time to shoot: between 10 a.m. and 2 p.m., when the sun casts shadows from above (although, according to Levi, these times can be excellent for monuments and buildings).


12. Visit the Grand Canyon?

Answer: Since we are looking for perfect photos. The last two weeks of August. A lot of families go back to school in the middle of August, and the foreign visitors are often told not to come until after Labor Day, so the end of August is perfect. Temperatures are also cooler than during the brutal part of the summer, and it rains more often, which also helps keep things cool. The ideal time is two to three hours before sunset. The final moments of the sun dropping below the horizon are great, but the hours leading up to it, when the setting sun is bouncing off the walls of the canyon, are truly spectacular. See tip 11!


13. Renew your passport?

Answer: If you had asked me this question this time last year, I would have said 1980, but the State Department seems to have gotten its act together after months of vacation-ruining delays. According to the Bureau of Consular Affairs, which issues passports, the best time to renew is November. Passports usually take six weeks to process; if you need yours sooner, pay for the expedited service and have it in “about” two weeks. Most passport applications can be processed at most post offices. If you don’t have a passport, just apply for one now. You will need one at some point and it is a universal identification -- and at $10 a year, it is a cheap one at that!

Thursday, December 20, 2007

Boscobel: Bringing The Best Out Of Us All!

I am not going to take credit for this story at all. It has been very slightly edited but I wanted to share perhaps one of the most beautiful things I have ever read. The story is about a Single Parent Travel organized trip to Beaches Boscobel in August 2007. Originally there were to be close to 35 families traveling down, but Hurricane Dean had some other ideas and many canceled or postponed. There were six that braved the winds and what follows is the most touching story I have ever read. I am proud that I can say I had a small part in this. I thank Suzanne Podolski for sharing this.

August 18, 2007 Hurricane Dean, a category 4 hurricane, ripped and roared like a famished lion, it stormed its way to and through the lavish green land and aqua marine jeweled waters of Jamaica. Before Dean arrived, when the sun awoke the horizon that morning, the sounds of hammers pounding nails into boards across most doors and windows bounced through the air, silver duct tape was placed across the windows in an “X” shape along with some crosses, and a couple of Stars of David. I was in Jamaica at the Beaches Boscobel Resort. I felt good, safe, I had been looking forward to this vacation a long time. And, while only there for my first day, there was a change in the air and it nothing to do with Dean.

Most of the resort guests prepared for the storm either camping out in their rooms or in the lavish ballroom sized lobby. There was even a poster sized picture of Dean with violent red blob splattered across the entire island of Jamaica; but the music of the steel drums played on. A very red life sized Elmo and a blindingly bright blue colored Cookie monster danced the Cuban shuffle with the younger children as other guests found comfort on sofas and cushions scattered about making bracelets, playing board games. Others watched movies. Most of the people were at ease, they mirrored the nature of the people of the resort, of the island, removed from the fury of Mother Nature’s temper tantrum outside our safe haven.

Not far from the lobby a small group gathered inside room 1224. Six families came together to share a once in a lifetime experience--and a meeting with Dean. These guests were unfettered and unafraid of Dean and what he represented; they had already weathered many a storm.

The six parents mentioned above are all single parents. Some of these parents had been single since the birth of their child, some were divorced and there was one single parent that adopted her child as a single mom. The dynamics of these families may differ, yet they all share the difficultly delightful struggles of raising children alone. While on the yellow and green patio that overlooked the paradise colored flowers and enormous palm trees of the landscaped resort; room 1224 parents drank dirty bananas, toasted champagne, ate a rainbow assortment of fruit, laughed and bonded watching silver marble sized rain drops fall, watching the wind shake the trees and bushes as if to purposely shake the coconuts into the gothic gray sky. Nine children sat on one of three beds in the room some playing video games, some watching TV, eating “movie snacks” and goodies sent up along with a complete party package of food that covered the antique chestnut colored coffee table with early nineteenth century silver plated handles on the drawers.

When I got divorced many things changed. It took a long time for me to accept and love my new family; it was just me and my two children. I tried to take vacations, but single parent travel was impossible emotionally, physically, and financially. I researched for years trying to find resorts and hotels that accommodated single parents, I even sent letters to Disney, but for the longest time there were no vacation packages that didn’t require double occupancy. Plenty of hotels offer children stay free, but you still had to pay for two adults. It is as if single parents are being penalized for being single.

Luck changed, I found a four leaf clover about a year ago www.singleparenttravel.net. This web site is filled with a lot of helpful tips for traveling with your children and has various vacation packages that fit their special needs. I signed up for their newsletter; my fingers couldn’t type fast enough. It was in April of 2007 that I read of the fifth annual Single Parent Travel trip to Beaches Boscobel.

Together with Beaches Resorts, the single supplement was waived (of up to $190 per night) at Boscobel in Jamaica and Turks & Caicos. Even better, it was all inclusive. Drinks, food, entertainment for the kids, entertainment for the adults, cocktail parties, private boating, child care, water sports; it was all included. I called the owner of Single Parents Travel, John W. Frenaye, Jr to verify what I was reading (I thought for sure I needed a pair of stronger prescription glasses). I also asked about childcare for my autistic daughter. My daughter is a 130 pounds, five foot eight teenager with the loving sweet nature; but the compulsivity and demeanor of a three year old. My plate may be full; but it’s like Thanksgiving dinner full. Needless to say, what Beaches Resorts was offering was more than appealing me. When I was assured that the resort would accommodate any and all needs even if it meant cutting me a discount on the private nanny program, I said, “Sign me up!” What I found was gold, Caribbean Sea booty, a reasonably priced vacation, help when needed and best of all; I wouldn’t be traveling alone.

I booked my trip months in advance so when the Hurricane warnings started broadcasting five days before my departure I was concerned; would they still be providing us meals? Not having to cook for one day let alone a week is a vacation. I called John who is the best agent, courteous, attentive and genuinely concerned with your needs. He sent emails daily keeping everyone posted on Hurricane developments and spoke constantly with hotel managers and communicating all of the updates. According to John the resort would be providing food, drink, anything and everything needed. I later discovered that the Jamaican people just don’t say “No Worry”, they live it.

The people of Jamaica, the staff at the Resort, the overall experience exceeded my expectations. Bright white smiles of the people were contagious and the warm inviting demeanor of the staff, especially those that worked with the children brought a wave of relaxation; there were no worries.

The party in 1224 continued long after the storm passed and the Caribbean sun kissed our cheeks. While the adults danced in the Disco to Cisco and TLC sipping Coco Loco’s, the children in Room 1224 had a slumber party. It was 1AM in the morning, six parents crowed in the doorway of 1224 as my teenage son, the babysitter for the evening, placed his finger in front of his wide smiled mouth that sparkled from the light of the moon reflecting off his braces. One parent peered into the room where her three children slept in one bed. Two were asleep in the other and my daughter was asleep on the sofa couch next to the patio. Cute beyond words, kittens and puppies had nothing on our kids at that moment; our families were really coming together.

Our families ate almost every meal together, every day was Thanksgiving. We went out and watched our children participate in the many shows coordinated by the events coordinator. As our families bonded, taking pictures of each other kids, holding them, loving them, cheering for them; a rainbow came alive; my autistic daughter blossomed like a cherry blossom in Spring. After many of our children sang karaoke my daughter said she wanted to sing. Barely able to read, having never initiated such a desire to do something with or in front of other children; my daughter pointed to a song in the book and said “yes, me sing.” The song was, “I Think I Love You,” by the Partridge family. I stood with her wanting to help, but she pushed me away. The music played, flashes from the parents were like fireworks; my daughter read “I think I love you” at the right times! While it had always been a strong assumption that she could read, her language is so underdeveloped she could barely read aloud. It was truly a miracle and it didn’t stop there.

My daughter did more than see families come together, she experienced it. On the day before we left Jamaica she took my hand in hers for the first time in her 13 years of life. It was the first time she reached out for me intimately and said “ahh how cute, mommy and Michelle best friends forever;” my family came together. My family has already planned to return to another Beaches resort next year; my new-found extended family as well. Beaches and Sandals Resorts are truly like no other in so many ways. Every sense of your being is tantalized from the joyful sounds of a happy island to the fragrant smells of an abundance of flowers. From the way your taste buds dance in delight of exquisitely prepared food to the tranquilizing touch of a massage under illuminating stars. I can still see with my eyes closed, the experience of my single parent vacation at Beaches was wondrous.

Sense of spirit magnified tenfold while vacationing at the Beaches Resort. I share the feeling of having become a better friend, a person and parent with members of group 1224 on vacation that extends past the seven days we spent on the island. Group 1224 have emailed and phoned each other since touchdown back in America and there will be east and west coast gatherings prior to our Single Parent Vacation Reunion in 2008. We all, this includes the children, embrace single parent families as something special, marvelous and no different from any other family when it comes to how we love our family.


Monday, December 10, 2007

It's Not Easy Being Green

Green. Forever, it has been my favorite color. Green this and green that. Kermit is green. The Pitons of St. Lucia are green. My face after a particularly rough night out with my friends might be green. But when did travel get so green?

Admittedly, I am not entirely on the environmental bandwagon. I could recycle more judiciously, and I probably ought to spring for those energy-efficient light bulbs. As for my SUV, well, I still have a few more payments on it. But suddenly all the travel world is green with environmental responsibility, and I suppose, being in the business, I ought to have an opinion on it.

And I do.

I have done a good deal of traveling to Europe and Asia in recent years, and I have taken notice of many of the differences between our culture and theirs. I find their historic places simply amazing and captivating. I find the food typically overrated (especially in Paris), and the service fairly mediocre. The wine is okay in France (but I think California has them beat), horrible in England and deplorable in Portugal – well, ok, I will give the port a pass.

But when it comes to environmental friendliness, the overseas crowd has the U.S. beat -- hands down. Unlike Americans, they have been green for some time. In fact, it's almost scary how wasteful we are when you see how serious other countries are about conservation.

Can we do a better job? Of course we can! Here are seven small steps to help keep the planet green.


Traveling light. Do you really need three suitcases for a one-week vacation? You know you'll end up sticking most of your outfits in a hotel closet “just in case” you'll need one. But the more weight you carry, the more fuel your plane, train or automobile will use. If we could cut back on all the extra weight that people carry around in their luggage, I bet we could actually lower some airfares. My advice: Pack your bags once, and then try to cut the weight in half.


Toilets. The rest of the world now has two types of flushers on their toilets: There is a small button to flush #1, and a larger button to flush #2. The #1 button uses a lot less water, a precious resource we need to conserve. Excellent idea, though I’m not quite ready to embrace the “latrine” method of conservation seen in many places in Asia.


Toiletries. Don't bring them, or at least leave behind those that the hotel will likely place in your room as a courtesy. I was in the habit of buying those cute, sample-sized shampoos, conditioners, toothpaste tubes, etc. when it dawned on me that they are almost as much plastic as product. Besides, if you are off on your measurements, the TSA is going to take them away from you.

Lights. Just because you're in a hotel doesn't give you carte blanche to leave all the lights on and the water running in the shower. Well, maybe if it is a Motel 6 you can leave a light on — they like that. Producing electricity takes a huge toll on our environment, turn off the lights when you are out of the room. Actually, you might not have a choice. A lot of hotels now have light switches that operate off your room key. So when the key is out, so are the lights. I know hotel prices are high, but don’t fall into the stupid mindset of thinking you have to “get your money's worth.” That's just plain dumb and irresponsible.

Sheets. Most hotels will only change your bed sheets upon your request. Don't request it. Use the same sheets for your entire stay, and if you are on a long stay, change them only occasionally. Same goes for towels. (Incidentally, the universal symbol for requesting fresh towels is to toss the wet ones on the floor. Sort of like Larry Craig’s symbols for restroom companionship — well, maybe not.)


Getting around. Take public transportation when you can. Subways, buses, trams, rickshaws -- all are more efficient and environmentally friendly than private cars and the dreaded taxi. Taxis are expensive and a decided detriment to the environment. Ever been to Hong Kong? Ever witness a cab line at an airport? All of those exhaust fumes going into the air? So, if you can get there some other way, go for it. The added bonus is that you will be traveling like a local.

Food. Good news: The Fat Citizen Award, which Americans seemingly have won for more years than not, may have to be relinquished. The rest of the world is catching up pretty fast, with the Brits and the French right on our heels. Keep it up. Less food is good for the planet: fewer trees being cut for farmland, fewer trucks moving the products, and fewer pesticides, preservatives, and dyes polluting our bodies.

One person is not going to save the planet. But if we all do a little bit, we will ultimately make a difference. So, turn off the light, take a bus, reuse the towel, pack lighter, monitor your flushing, use the hotel toiletries and pass on that second Big Mac. Mother Earth will thank you!

Tuesday, November 27, 2007

Yippee Ka Yay

Back in my youth I used to ride horses, but that was a long time ago. Last weekend, I had the opportunity to check out something new to me -- a dude ranch. My three kids and I packed up the old Ford Expedition and headed to New York.

Yep, that’s right, New York. Well, not Manhattan, but about 90 minutes north to a small town called Highland and a place called the Rocking Horse Ranch Resort. This was a quick getaway before the holidays organized by a great organization called Single Parent Travel, and since I am single, a parent and I like to travel, I persuaded my kids that it was time for a road trip.

Let me be the first to admit that my kids are spoiled. We usually fly, and I am usually able to obtain upgrades to first class with points or by charm, so the prospect of a five-hour road seemed a bit daunting to me. But with a GPS, a borrowed radar detector, a charged-up E-ZPass and a lead foot, we shaved about 40 minutes off the trip, and arrived unscathed and in good spirits.
I am not sure what we expected. After all, New York is not the center of dude ranch country, but after 48 hours we were converts to the Northeast cowboy experience. For anyone within 350 miles of New York City, this is a perfect year-round getaway for families, couples and singles. There are activities and amenities to appeal to literally everyone from toddlers to octogenarians.

The ranch is what I call “mostly-inclusive,” i.e., you pay for incidentals like the snack bar, video games, gift shop purchases and your booze. But the activities and meals are included in a very reasonable price. Our weekend for three kids and one adult (sharing a basic but very good-sized room) was under $700.

After we checked in, our first stop was to sign up for the trail rides and our dining time. The ranch maintains a stable of 135 horses (all Western -- after all, it wouldn’t be a ranch if they were English), a full blacksmith shop and a huge group of wranglers to make sure the experience is safe for everyone. Kids must be 7 to ride, no exceptions. The hour-long trail rides are ranked beginner (walk), intermediate (walk, trot) and advanced (yeee hah!); five rides are offered each day at each level. We decided to all ride together and over the weekend moved from beginner (two rides) to intermediate (three rides). We had a blast.

The dinners had a cruise-like feel. We ate at a large table with other single parents who were a part of our group, and the food was very good and plentiful. The menu varied each night and there were always enough choices to please even the pickiest eater (my younger daughter). My son says he has had better ribs, but my prime rib was outstanding. Breakfast was a buffet with open seating and eggs cooked to order -- a perfect way to start the day. Lunch was the lowest-key meal of the day. To be honest, we never ate lunch; we were too busy with other stuff!

It was almost winter when we visited, but the resort had a ton of indoor activities to keep us busy, including archery, a rifle range, arts and crafts, an indoor pool (with a faux tree that dumped buckets of water on your head), a fitness room, and a fun-packed barn that had Ping-Pong tables, moon bounces, an automatic rock-climbing machine, volleyball and an area for shooting foam balls at each other with air powered “guns.”

For those who don’t mind a little nip in the air, there was miniature golf, rock climbing, paddle boats, fishing, hiking, pony rides for the little guys, tennis, basketball, outdoor volleyball, softball, shuffleboard, bocce and more. Since we were between seasons, the outdoor pool and many of the other water activities (water skiing, banana boats) were closed down, and the ski area had yet to open. But the resort can make snow when the temperatures drop low enough, and the ranch looks like a great spot to learn to ski or just zip down a hill on an inner tube. This truly is a year-round resort!

Since the ranch is out in the middle of nowhere (it really is), the resort has put together a great evening program for everyone. There were bands, comics, magicians, karaoke and a mentalist who really freaked me out. The indoor pool is open late, as is the rustic and very Western-looking lobby bar and the game room in the basement for the kids. The Cactus Lounge is the place for teens to hang out and grab some grub. On Saturday night, the mentalist was an adults-only show, so the kids were ushered out, supervised and sugared up with a huge ice cream party -- perfect for settling down around 1a.m. (not!).

The Single Parent Travel group had a few private parties to meet and get to know one another. On Friday afternoon there was a wine and cheese party, and on Saturday evening, we had a get-together in the night club with a house band and a buffet of warm appetizers and some Rocking Horse Punch (which it packed). Single Parent Travel (SPT) offers a great program for single parents who want to travel together and share common experiences. Their prices are very affordable, and their trips include everything from weekend jaunts like ours to a weeklong Harry Potter trip to Britain and a full-scale South African safari. SPT also offers a free newsletter and an online forum.

I went into this Western-style weekend a little skeptical, but came away a true fan of the resort. SPT is planning another trip to the ranch in March and I have already put my name on the list. If you are looking for a fun and different experience in the Northeast, check it out. In the meantime, check out some of the pictures on my photo site.

For more information:

Rocking Horse Ranch
800-647-2624

Single Parent Travel
888-2-SPT-KIDS (888-277-8543)

Friday, November 9, 2007

Readers Get Peevish

A while back, I laid out some of my pet peeves about cruising. Being ever so humble, I thought I had covered most of the bases, but I asked for readers' peeves as well, just in case I had missed any. Well, apparently, travel is fraught with peeves. Who knew? My inbox was flooded, but these 16 complaints really caught my attention. I offer hearty thanks to my readers for sounding off.

Why do people need to fill a plate like it is their last meal at an all-you-can-eat buffet? --John, Washington, D.C.

I can't stand it when people feel "special." They know the rules are supposed to apply to everyone, but they feel that they -- of course -- are the exception. You see it everywhere on a cruise. --Annie, Boston, Mass.

My biggest problem on a vacation involves misbehaving kids. Before takeoff, one child was demanding of the flight attendants, loud and aggressive. At times she would turn to me and tell me to get out of "Harry Potter's seat." Her parents did nothing. Daddy put on his noise-canceling headphones and Mommy "fell asleep." --Chad, Billings, Mont.

My biggest pet peeve on a vacation is the cell phone users. Cruises, resorts and restaurants! People, it is vacation, and you are probably not that important! --Mary, Dania, Fla.

Learn how to use the elevator! When the elevator stops for you to board, step back and give those passengers in the elevator room to step off. I don't know how many times I've had to push my way out through the crowd or wait for others to get in the elevator before I could get off. --Catherine, Carroll, Iowa

People who think that society rules/customs in other countries are the same as here, in the United States. Example: One of the things I admire (among a host of others) about the Riviera Maya (Cancun/Playa del Carmen) is that unlike here [in New York], you are allowed to actually smoke in bars and restaurants. What peeves me is when other people start crying about "how rude it is" to smoke in bars and restaurants! Different society = different rules! --David, Westchester, N.Y.

My peeve: the person(s) who seem to feel that if they aren't the first in line on the bus, the dining line, etc., the "ship will sail without them." --Jo, Myrtle Beach, S.C.

I have many times seen Americans at a buffet line in a foreign country and they go through picking pieces of food and smelling them. How rude! --Cynthia Tuten, Hong Kong

Get rid of that obnoxious Nextel beep! And while you are at it, ditch the beeps for the walkie-talkies! --Mark, Vancouver, British Columbia

Stop nickel-and-diming me to death! I've cruised enough to know that the art auction, the photographers, the soda charges and the excursions are just ways to rip more money out of my pocket. --Peter, Denver, Colo.

What is the deal with charging full price for my kids when I am traveling with them? Do they really drink that much booze at the all-inclusive resort? [Note: I agree. Check out Single Parent Travel to see about working around that. J.F.] --Hillary, Groton, Conn.

What's with the smuggling of the booze aboard the cruise ship? You would think Internet cruise boards were invented solely to teach others how to hide their booze. If you are that cheap, stay home. --Jim, Fort Worth, Texas

Senior citizens who, because the good Lord gave them longevity, think they have a right to get on the elevator before anyone is allowed off. --William, Santa Clarita, Calif.

If you must talk with someone who is not sitting with you on an airplane, figure a way to do it without sticking your ass in my face! --Kristine, Duluth, Minn.

People who expect all service-oriented staff members to have an excellent command of the English language and cause a scene or get very rude when they don't. --Sam, Anchorage, Alaska.

People who come to the "free breakfast" in their pajamas. --John, Destin, Fla.

I am sure some of these pet peeves are going to make other readers peevish, too. All I can say is: Don't shoot the messenger!

Got more to add? Drop me an e-mail.

Friday, October 26, 2007

The Internet: Friend Or Foe?

Three years ago, I wrote a column -- "Fire Your Travel Agent" -- that suggested there are times when you don't need the services of a professional travel agent. It raised the ire of my fellow travel agents, but I think a lot of the advice remains solid. Well, maybe not all of it. Back in '04 (seems so long ago), I recommended that if you were "'Net-savvy," you might be able to navigate the world of travel on your own and snag some great last-minute deals. Today, I'm not so sure.

My colleague Christopher Elliott writes a nationally syndicated ombudsman column. Over the years, I have noticed that Chris has spent more and more time solving the mistakes of travelers who decided to go it alone and book their travel on the Internet. Don't believe me? Check out the heroics in his last seven columns solving problems for travelers who booked online with British Airways ... Travelocity ... Expedia ... United Airlines ... Orbitz ... Days Inn ... you get the picture.

I can't remember the last time I read a column that began, "Boy, did my travel agent really screw this up." Why is that?

a) Are today's travel consumers that dumb?
b) Are the Web sites that inadequate?
c) Are the dinosaur travel agents that good?

Answer: Probably a combination of all of the above.

As fate would have it, I am too old to have ridden the first Internet wave, and I missed that first dot.com craze, too. I was stuck in more traditional business pursuits. But I do remember from a programming class the famous acronym GIGO -- Garbage In, Garbage Out. Remember the 1,200-baud modems? Can you imagine them today? No, of course not. Today we live in an instant world, and sometimes we are just too quick with the click. Here's what happens:

• "Oops, I meant to put in 2008 not 2007!"
• "Dang, I meant to type in Mar(ch), not May."
• "What do you mean they need my real name? Everybody calls me 'Butch.'"

Well, if you made your booking online, the computer has only given you what you requested. Nothing more, nothing less. Now someone needs to straighten it out for you -- and there are many who will, for a fee. In these cases, the consumers really are "that dumb."

OK, so you're booked for that trip of a lifetime. You saved a bundle (you think) by piecing it all together yourself: a flight to Paris on US Airways, a quick connection to MyAir, and on to beautiful Venice! One small glitch: US Airways flies into Charles de Gaulle airport and MyAir flies out of Orly, so the 45-minute connection you planned is nowhere near time enough. Moreover, since the two carriers do not "talk" to one another, your luggage will likely enjoy a few extra days in Paris while you're wearing your airplane clothes up and down the canals of Venice.

Dumb consumer? Not really. This is specialized knowledge that the average consumer is unlikely to have. I chalk it up to dumb Internet.

The Internet is just not sophisticated enough. All it knows is that you are going to de Gaulle and then -- in a completely different book, chapter and verse -- that you are going to Venice. The Internet will provide the puzzle pieces, but it cannot put them together. Before you click, make sure you know who you are dealing with and how to resolve any issues, because there are some Web sites out there that can leave you completely stranded.

Here is a prime example of a site that leaves you nowhere. There is no identification or contact info for the agent -- just the main company name, and the "HELP" link takes you to a listing of vendors' phone numbers. When I travel, I like to get a little more service from my agent -- online or offline -- than an abbreviated Yellow Pages.

Which takes us to the "dinosaurs."

Are travel agents really that good? Probably.

Travel agents know which carriers fly into which airports. They would suspect that your real name is not "Butch." They know what question to ask when they find lots of rooms available at the resort you've requested. (The question is not "How much?" but "Why?") Travel is their business and experience counts. Yes, travel agents make mistakes, too. The difference is that we usually correct them.

The problem with the Internet is that it is going to give you what you ask for -- nothing more and nothing less. If travel were simply a commodity, this might make a good model. But travel is not a commodity; it is an experience - a business experience, a vacation experience, a family experience. And when you are traveling, a good experience is what it is all about!

It is no surprise that I am an advocate for travel agents. But I also think that the Internet has a place. If you are doing a routine trip (flight, car, hotel) without a connection, the Internet is probably the way to go. But if you have to connect, fly through some historically bad airports, are planning a special trip, or would just rather someone else deal with the hassles, the dinosaur may be your best bet.

After all, when things go wrong (and they will at some point in time), there is a lot more satisfaction in yelling at your agent than in slamming your mouse down on the desk.

Friday, October 5, 2007

6 Family Travel Headaches--Solved!

When I got into the travel business back in the '90s, I had no idea where it would take me, but over the years, I've come to specialize in a couple of niche markets: family travel and single-parent travel (in that order, thanks to a divorce in 2000). I have done many television and radio interviews on these topic over the years, and the same six questions keep popping up. So if you are getting a headache trying to figure out how to finagle your family travel, start here. I might just have your aspirin.

1. HELP! My husband wants a romantic second honeymoon, but we're taking along our toddler. Where can we go and what can we do?

The best solution is to find a trusted baby sitter or family member to watch your child while you reignite those embers of matrimony. A private two- or three-night getaway can certainly do wonders to restore romance. But if you must take Junior along, look for a destination that has a children's program. Not just a baby-sitting service, but a carefully designed, specially staffed children's program. The Camp Hyatt program (minimum age: 3) is an outstanding example. Their staff is trained in early childhood development and child care. In addition to getting a special kid-friendly menu, you can also learn to hula dance in Hawaii, search for Native American arrowheads in Texas or watch the dolphins in Florida. Another option is to take a cruise. Most cruise lines accept youngsters as young as 2, and their programs are organized into activity groups by age. In either case, you are just a beeper away from your child, and the program usually provides the beeper. In my experience, once the kids are in the program, it's hard to persuade them to leave.

2. We want a big family vacation, but we're on a budget. What should we do?

There are plenty of ways to save money on a family vacation. One is to travel in the off-season. For example, ski resorts are a lot of fun for families in the summer months, especially if you can get hold of some mountain bikes. Or look into a serviced campground; by "serviced" I mean cabins and electricity -- certainly not the "roughing-it" camping of Cub Scout days. My family has had a lot of fun at some of the Yogi Bear Campgrounds, which offer TV and phone service in the cabin. Another tip, wherever you go, is to cook your own meals (usually, it is the restaurant meals that kill the family travel budget). Finally, be sure to use any reward points you've accumulated with your airline or credit card company. They can really add up to savings.

3. I always wind up overpacking -- and yet I still forget things. Any advice?

Don't sweat it. It's like the weather: There's not much you can really do about a forgotten item, now is there? But I sympathize. I used to be a victim of my own disorganization, and I was always forgetting something critical (usually sunscreen, which for some reason costs three times as much once you reach your sunny destination). I got tired of all those trips to the gift shop, so I developed a simple and fun packing checklist. Now when we pack (and I make my kids pack themselves), I give the list to my son and put him in charge of keeping his dad and sisters on track. If you want a copy, you can download the list from my agency's Web site.

4. Our flight is nearly six hours long and we have two kids with us! What can we do to make the long trip less stressful?

With the state of air travel today, you will be lucky if the flight takes off at all, much less on time. My advice is to expect the unexpected and come to the airport prepared. Most important: Buy the kids their own seats. (Yes, it's tempting to save money by having that little one ride in your lap, but believe me, it's almost always a bad idea.) Make sure the kids have plenty to drink; good hydration will help them cope with the cabin pressurization. Set the expectations for behavior before you leave for the airport, and for heaven's sake, have plenty for them to do.

Are they old enough to own or borrow an iPod? Do they know how to use one? We downloaded a full-length movie to my son's video iPod for our last trip; a $4 headphone splitter from Radio Shack allowed his sister to listen, too, and they were both entertained for more than two hours. Battery-operated Game Boys and P2Ps are also fantastic time passers. Sudoku, word-find games, crossword puzzles, crayons and coloring books are all outstanding investments for a long trip (also plain old books, if the kids are already reading). If it is an especially long flight, ask your travel professional about the onboard entertainment; there might be a built-in gaming console at the kids' seats. (This was the case on the Cathay Pacific flight I took with my son to China a few years back, and it was a godsend.)

5. Is there a way to make everyone happy on a vacation - two adults, a teenage son, an 8-year-old daughter and our 2-year-old?

Families with a big age range have to work hard in advance of the trip. Make sure everyone is involved in the planning and make no assumptions. (For example, do not assume Gramps is too old for Disney -- he may be looking for a good excuse to be a kid again.) Look for a destination that has something for everyone, and be on the lookout for special children's programming so the grownups can have some time to themselves. Most important, don't push the idea that everyone has to spend every waking moment together. "Downtime" and "apart time" are underrated, in my opinion, and I build them into all my family vacations. For example, I took a cruise in August with my kids and their "Grammy." Most of the time, the kids were with me or they hung out with their new friends, but we ate all our dinners with Grammy, and we did a couple of shore excursions together. That way the kids avoided "Grammy overload," and Grammy was able to have a good time without having to be institutionalized when she got off the ship.

6. What are some resources for family deals, trips, advice, etc.?
My best advice is to work with a travel agent who is really interested in family travel. The Internet has many great resources, too, but take the consumer reviews with a grain of salt; after all, no two families are alike in their needs and expectations. For hotels and resorts, I like to check out Trip Advisor. For anything cruise-related, I use Cruise Critic, a wonderful forum-based Web site. Single Parent Travel is indispensable for that constituency, and Tripso has a lot of tell-it-like-it-is information on the travel industry as a whole. If you are headed to the mall, check out Borders or Barnes & Noble for some of the better guidebooks including Frommer's, Rick Steves and Zagat.

My most memorable trips have been family trips, though I'm pretty sure not one of them went off without a hitch. The above tips might help you out a bit, but the best advice, I have saved for last--just roll with the punches and enjoy the ride.