Travel Musings...

Air Travel with Kids and Pets – 17 Tips to Keep Your Sanity

2008-05-19T22:59:00.000-04:00

Air travel is challenging under the best of circumstances, but when you add children and/or pets, things can get downright hairy. Not to mention smelly, messy, and noisy! While I do not make a habit of traveling with my dog or cat, I have, but I have a lot of experience with my kids—who can be equally as smelly, messy and noisy. So how do I do it? Actually it is pretty simple

1. Be Well Rested. Get enough sleep the night before. If you're like me and time always slips away from you, set your target bed time for an hour earlier than the actual time you want to get to sleep. Save the paper or National Enquirer for the plane, train or next night.

2. Go Slow. This will be repeated—often. But this piece of advice is something that cannot be emphasized enough.

3. Be Early. Allow plenty of time for unexpected mishaps. Leave your house early. Plan to arrive at the airport early. What’s the worst that can happen? You arrive with a lot of time to spare. That's ok. That will allow you to take things slow.

4. Enjoy the Day. If you are early, you may even have more time to enjoy the day. Treat your trip as a fun adventure, not a stressful event. You are on a vacations--all parts of the day are experiences to be enjoyed. Drink it all in. Look at the day with a child's sense of wonder. If you follow the first steps, this should be easy.

5. Use Curbside Check-In. Check as much of your luggage as you can with the Skycaps—make sure the right destination tag is on the bags. Make sure you have the essentials and the distractions in your carry on bags. Don't worry about waiting for luggage on the other end. Trust me, when you have kids to deal with on a plane, the last thing you want is excess luggage. And don’t forget the skycap tip. $1 per bag!

6. The stroller or baggage cart. These things are wonderful. If you have a stroller, load up the kids and some of your carry-on bags and you are set. When you board a plane, leave it at the gate and they will check it for you and it will be waiting for you when you get to your destination. If you are not traveling with a stroller, rent one of those “Smart Carts” for a few bucks. They can transport kids as easily as bags and you can just leave it at the gate when you board.

7. Navigating Security. The best advice here is to go slow. That means don't worry about the people behind you who are in a rush. They are the ones that are late—not you. But make sure you comply with all the ridiculous regulations. Let the kids know what is going on and why. There is nothing worse than forgetting that cell phone in your pocket and tripping the detector. You can ask to go through again, but the answer is “no.” A security tip—send your kids in advance of you to receive your carry-ons while you wait till your possessions are IN the scanner before you pass through the detector.

8. Car seats. You can bring these on the plane; but you will have to pay for a seat. Check your label to make sure it meets FAA regulations. Car seats are recommended for safety, but not required. Children under 2 years old can fly for almost free (you pay the taxes) on most airlines if they sit on your lap. Consider the length of the flight before taking advantage of this. Holding a baby or small child on your lap for several hours is harder than it sounds both on you and your neighbors. I was the beneficiary on a non-stop from Rome to Washington once—not fun…not at all...in the least.

9. Entertainment. Bring plenty of items that will pass the time for children (and adults too) such as books, favorite small (non-noisy) toys, music players, coloring books, etc. Inexpensive headsets are also a great investment for those planes that might have onboard entertainment and not enough airline provided sets for your family. Kids need to move. Find ways for them to safely move—a walk around the cabin after the meal service, stretching games, Simon Says, etc.

10. Snacks. Pack some healthy snacks that will also help with the dehydrating airplane environment. Fruits like apple, pears, and bananas are great. Whole grain crackers are good too. If your child is on the younger side, bring a sippy cup. The free drinks (as long as they last) are fine, but avoid those with caffeine—everyone will be happier. A note on water. Water is the best hydrator for adults and children alike. You cannot drink enough, but if you drink the airline’s water, make sure you get it from a sealed bottle.

11. Infant needs. It's always best to check the latest rules ahead of time because they seem to change on a whim. But for right now the TSA will allow you to bring baby formula or breast milk on board. You are not allowed to bring an ice pack so instead use ziplock bags with ice cubes. You can use them up until the security check where you'll need to dump the ice. When you get on the plane or when you land, you can always get more ice to put in the baggie to continue to keep formula, breast milk or other baby drinks cold.

12. The Ear Thing. If your child is an infant (or has sensitive ears) make sure they are doing some swallowing during takeoff and landing so their ears can adjust to the pressure. For infants, don’t let them start until the plan is speeding down the runway—falling asleep while nursing defeats the purpose. Older kids can drink, chew gum, or suck on a mint. If a child or baby is sleeping during the descent, you'll want to wake them up so they can eat or drink. If you don't they make wake up in mid descent with some pretty severe pain. Listen for the flight crew announcements to judge the time till landing.

13. Pet Travel. When you book your travel, you'll need to make sure you book passage for your pet too. Most planes have a 20 pound weight limit for bringing a pet on board with you. If your pet weighs more than 20 pounds your pet will need to be in an airline approved crate and will travel in with the luggage. Always make sure your vet has cleared your pet to fly and that you are aware of any quarantine restrictions of your destination. If you ever see a service animal on a plane, remember that they are indeed working—do not assume you can pet them. Always ask the owner first. I once traveled from Seattle to Baltimore next to the nicest Golden Retriever—he was nicer than 90% of my seatmates!

14. Pet Carriers. If your pet will be flying with you and not in the cargo hold, you'll need to have an airplane approved carrier that will fit under the seat in front of you—no Fluffy does not have run of the cabin. In order to make the event go smoothly it will help to give your pet plenty of "practice" ahead of time. Have your pet travel in your car inside the carrier similar to how it will be on the airplane. You can also make their carrier into a day bed in your home so that they will be familiar with sleeping inside there. Make sure you check with your vet for any tranquilizers that may be needed.

15. Going Potty. This applies for both kids and pets: try to have them go potty as close to boarding as possible. For pets, they will obviously need to do this outside so bring the material needed to scoop the poop. You should also prepare for the worst in case your pet has an accident while on the airplane--wee-wee pads, ziplock bags, and clean up supplies are a must in case of a mess. For children that are potty trained, it never hurts to bring an extra set of underwear and pants just in case. Flight etiquette: gently wake your slumbering seatmate if you need to move across him, hold it till the service carts are away, and wipe the sink when you are done washing your hands. Best time to go? Immediately after the meal service passes your seat. Worst time, when the movie ends.

16. Wear Comfortable Shoes. When flying, people's bodies can sometimes retain water which will show up in your feet swelling a bit. If your shoes are not comfortable, it will hurt. On a long day of traveling don't underestimate the amount of energy that tight shoes can steal from you. Comfy slip-on type shoes equals a happy traveler. Unless you are absolutely sure your feet don’t stink—leave the shoes on and never, never walk around in stocking feet or worse barefoot.

17. Go Slow. Remember, I told you this was a key point! Enjoy each moment of the day. And as Bobby McFerrin might say…Don't worry. Be happy!

Vacationing out of the box

2008-03-12T17:56:00.000-04:00

I do a good deal of generic travel. Actually, the bulk of my travel business is generic. Vacation packages to the Caribbean and cruises are routine bookings at my agency. As vacations go, these choices offer clients a great bang for their travel buck and give a great experience. But the trips I love to plan really kick it up a notch.

When it comes to travel, there are very few travel dreams that a qualified travel agent cannot arrange for you. So this week I went to some colleagues to see what they were dreaming up. Dinner in a private West End club in London? Not a problem. A night in Cinderella’s Castle? A very tough order, but possible. A day at a primary school in Beijing? Can do! Dinner with Emeril in New Orleans? Got that! Front row tickets to Hannah Montana with backstage passes? Come on, get real!

But if you are in the mood for something special, something a little off-the-wall, something your neighbors will envy, check out these four suggestions.

Follow in the footsteps of Harry Potter
Movies never do justice to books, and books never do justice to the real world. So why be content with reading about Hogwarts and Quidditch when you can experience them? This tour offers a seven-night exploration of Oxford, the Scottish Highlands, Alnwick Castle and Edinburgh through the eyes of Harry Potter. Ghosts and goblins and legends of this land have inspired writers for centuries and your own personal storyteller will thrill you with the legend of Padfoot and the true tale of the Hand of Glory, which grabs Harry in Knockturn Alley (”Chamber of Secrets”). From an unforgettable journey on the Locomotive #5972 vintage steam train, to a knock-your-socks-off exclusive “Hogwarts” banquet, to a (ground-based) game of Quidditch, Harry’s fans are sure to be enchanted with this “kingdom.”

This tour is being offered by Single Parent Travel, a great little company in which I happen to have a small financial interest. Don’t let the name fool you—there are plenty of traditional families already signed up. Prices for this once-in-a-lifetime excursion, which departs in July, are $2,980 per person for adults; less for kids.

For more information: Single Parent Travel, 888-277-8543, www.singleparenttravel.net

Travel to help homeless animals
Here’s your chance to escape your hectic schedule, take in some of the glories of the Southwest (including the Grand Canyon), and put in some time and love at Best Friends Animal Sanctuary, the country’s largest no-kill refuge for abused and abandoned pets.

The five-day, four-night trip starts and ends in Las Vegas. A van shuttles you from McCarran International Airport to the Best Friends Animal Sanctuary, which is located near Kanab, Utah. After an orientation and tour of the facilities, participants help Best Friends staff with the daily chores and routines that keep the shelter running and the critters happy. After two days of compassionate volunteering, participants travel to the north rim of the Grand Canyon, where they get the lowdown on the canyon’s geology, history and ecosystems, hike along the slickrock tableland, and dine at the edge of the world. Prices for this adventure begin at $909 per person.

For more information: Green Earth Travel, 888-246-8343, www.vegetariantravel.com

Another thought. If you are not interested in the trip but want to help out, why not have your pet’s portrait painted by Sandra Charlap, owner of The Illustrated Pet? With each portrait, Charlap makes a donation to Best Friends Animal Sanctuary.

For more information: The Illustrated Pet, 973-220-2331, www.illustratedpet.com

Backstage magic with Disney
Ever wanted to see the real Hollywood? Well, with a little help from Disney, you can. This six-day tour is perfect for multi-generational families, offering a little something for everyone. Get backstage access to “Jimmy Kimmel Live,” stroll Hollywood Boulevard, and take a special tour of the Jim Henson Company studio — Muppet out! Did you ever wonder how Disney makes the magic? Get a behind-the-scenes look at some of the creations conjured up by the architects, designers, engineers, technicians and others at Walt Disney Imagineering. The trip also includes a tour of Walt Disney Studios, a welcome reception at the Wine Cellar and Hook’s Pointe at Disneyland Park, character meals, admission to the parks, a VIP tour of Disneyland and, most impressive, a first-rate view of the fireworks over the Magic Kingdom. Prices begin at $2,079 for this fantastic Adventure By Disney.

For more information: Dream Come True Vacations, 888-MICKEY8, www.dreamcometruevacations.com

A Nefertari Adventure
This is one of my favorites. It is an 11-day immersion in the world’s most fascinating ancient civilization. Anything you’ve ever seen or read about Egypt can’t fully prepare you for the larger- than-life awe of being there and seeing it in person. The Nefertari Adventure brings you to all the major sites of Cairo, Aswan and Luxor, plus it includes a rare cruise down the fascinating man-made lake, Lake Nasser, into the territory of the ancient Nubian Kingdom, where you can see the ancient temples and tombs that were rescued and relocated during the building of the Aswan High Dam. You will travel by car, horse-drawn calesche, camel, donkey, felucca and jet aircraft, not to mention four days on a ship. The cool thing is that it will be just your group (minimum two people). As for Nefertari — well, she was the favorite wife of Ramses the Great, whose magnificent temple you will see in Abu Simbel. Prices for this journey back in time begin at $2,147.

For more information (and to find out what a calesche is): Egypt Magic, 888-575-6941, www.egyptmagic.com

Go ahead, think out of the box. Challenge your travel agent. Read the book “1,000 Places to See Before You Die” and see two or three of them if you can’t swing them all. Take your kids and show them the world. Dig deep into yourself and think of something that really matters and tie it in with some travel. Live your dreams and think outside of the travel box!

Do you have a dream trip? An insatiable desire to visit some sacred place? Send me an e-mail and I may include it in a future column.

When Travel Arrangements Go Bad

2008-02-28T09:21:00.000-05:00

Every year, I hear more horror stories of travel arrangements gone bad. Look at any of the online blogs and you will see what I mean. Our own favorite travel ombudsman, Christopher Elliott, is busier than ever, and my colleague Anita Dunham-Potter recently told a travel horror story about a group of 73 would-be cruise vacationers who were left stranded when their so-called “travel agent” abandoned ship.

Bad travel arrangements don’t have to happen to you. Just keep these four pointers in mind as you plan your next trip.

The Internet is not God
Savvy travelers know that the Internet is nothing more than a huge brochure for travel. Before they rely on any online information, they make sure they can trust the source. Do you expect your local restaurant to divulge that cockroaches routinely scurry across the floor or that mice are snuggled up in the cutlery drawer? No? So why would you expect such information to be disclosed on a travel supplier’s Web site?

So-called “third-party” or “consumer-reviewed” sites are not necessarily any more reliable. Trip Advisor is one of the largest travel Web sites on the Internet, but unfortunately a lot of its content is now suspect. Why? Because savvy hotels have started hiring people to post positive reviews. Just look at Craigslist.org and see how many “pay for review” jobs are out there.

Lesson? Take what you find on the Internet and double-check it with several different sites, a travel agent or perhaps a neighbor or friend who has been to the part of the world that interests you. If it all jives, you are probably good to go; if not, move on. Yes, diligence is time-consuming, but negligence is more so – as you will learn when you try to fix your ill-considered trip.

Your travel agent may be untrained
Lately I have seen an unprecedented increase in what I call “travel-agent-in-a-box” programs. For a $500 fee, these programs offer mostly-useless credentials, promises of perks that seldom materialize, and travel discounts that rarely offset the expenses. But the real issue is that they are infesting the travel industry with untrained, unmentored and unsupervised “agents” all trying to sell you travel — or, in worst cases, the opportunity to join them in their dubious enterprise. Those 73 cruisers would not have been left high and dry had their group leader, Jerry Wilkinson, been dealing with a professional.

Travel suppliers are slowly taking notice of these quickie-agent operations, and are refusing to do business with them. Both Royal Caribbean and IATAN, the International Airlines Travel Agent Network, have terminated relationships with several such companies, including YTB, Your Travel Biz. If you are interested in reading up on these scams, I covered them in a prior column, or you can read the informative, adversarial – and controversial — blog called MLMs and Travel: A Bad Mix, which discloses all the downsides.

How do you separate the wheat from the chaff? Ask your prospective agent these questions:

* How long have you been selling travel?
* Are you bonded?
* Do you have errors and omissions insurance?
* Can you connect me to some clients who have traveled with your company in the past?
* Are you a member of ASTA, the American Society of Travel Agents?

And then verify the answers.

You would not trust your legal needs, accounting needs or financial-planning needs to an amateur. Why risk it with your travel arrangements?

Price is not the most important thing
Sure, price matters. In today’s economy we are all watching our pennies. But remember that when you purchase travel, you are purchasing an experience — not a product. You are looking to lie on the beach with the soft Aruban breezes flowing over you while a waiter refills your piña colada and adjusts your umbrella. You are not looking to just sit on a pile of sand. See the difference?

So, when comparing prices (and I recommend that you do compare prices), make sure it is apples to apples. All too often a client will insist that someone else offered the same experience at a much cheaper price. Usually that is not so. A $299 weekend in the Bahamas including airfare from Baltimore is a bargain, alright — until the bedbugs take over and you find yourself saddled with a $1,200 Bahamian hospital bill. When you see a price that seems too good to be true, be skeptical. I’ll bet there’s a reason it is so low.

Common sense will serve you well
Having a great vacation experience is not rocket science. Unfortunately, some people get so wrapped up in the planning that they let their guard down. Jerry Wilkinson let his guard down and it cost his group $21,000. Had he been skeptical of the price, used some common sense, and dealt with a professional agent, he could have avoided the whole mess.

Sure, I’m biased. I’m a professional travel agent myself, and I generally recommend booking with a qualified agent for all but the simplest travel plans. That way you are guaranteed that someone is looking out for your best interests. But if you have an easy trip in mind and you are comfortable going it alone, go ahead and book your travel online. Just make sure there is someone to personally contact if a problem surfaces. If you do book online, book direct with the airline or hotel (my first choice) or with one of the established online agencies like Orbitz.com, Travelocity.com or Expedia.com. Don’t get suckered in to any travel deal. There are too many agency scams operating today, and it can be hard to tell the good from the bad. Look before you leap.

Have you been the victim of bad travel planning? Or maybe been scammed by one of these “travel agents in a box”? Send me an e-mail and I will include your story in a future column.

Kids Love These 6 Museums

2008-02-05T08:01:00.000-05:00

When I was a kid and traveling with my parents, they used to drag me, kicking and screaming, to museum after museum so I could get some "culture." I hated it! I hated them! My travels were filled with commands and threats like "Shhhh!" "No," "Be quiet," "Stop running," and the all-too-familiar "Just you wait till we get you back to the hotel."

Well, times have changed and now I am a parent. It always surprises me how I much I've morphed into my own parents with my kids. But things are not as bad as they were way back in the 70s, thanks to real men of genius like Bill Gates and Steve Jobs and to companies like IBM. Today, even the stuffiest museums have incorporated interactive experiences into their exhibits. My own kids actually enjoy museum-hopping now that they serve up some technology with the pictures and dinosaur bones. While most museums now embrace technology, I feel these six do it best.

Tate Modern (London)

Innovation: Hand-held PDAs, touch screens and a digital audio guide
This gallery will satisfy almost any geek - in fact, it earned an innovation award from the British Academy of Film and Television Arts (BAFTA). Its wireless data link beams information about the exhibits to your rented PDA (about $4) as you walk around. The PDA has different programs in several languages and there is a special one of interest to the smaller kids. The museum's server can even send information to your mobile phone or e-mail address -- so you literally can take it with you.

Bankside
London SE1 9TG
Phone: 020 7887 8888
www.tate.org.uk/modern

Haus der Musik (Vienna)

Innovation: The virtual conductor
Didn't make the cut on "American Idol"? Then head over to Vienna and give it a go with the Vienna Philharmonic Orchestra. Yes, you can take the podium and conduct the orchestra virtually. There is even an "American Idol"-type panel of musicians that will tell you if you are way off key. You can compose your own Viennese waltz by playing the "Waltz Dice Game" and you can journey back in time to see biographies of some of Vienna's great composers, including Brahms, Haydn, Mozart and Beethoven.

Seilerstätte 30
A-1010 Vienna
Tel. ++43-1-516 48
www.hdm.at

Museum of Modern Art (New York)

Innovation: Wireless technology
You don't have to be a geek to see that MoMA has its finger on the pulse of technology. Even its floors are iPod white. Working in conjunction with IBM, MoMA has installed a seamless wireless network that links to flat screens on the walls and hand-held pocket PCs that can display full-motion videos. The network is so sophisticated it is able to sync with smart phones, display exhibits in 3-D, and allow you to communicate with others in silence through instant messaging. No more fuddy-duddies "shushing" you!

11 W. 53rd St.
New York, N.Y. 10019-5497
Phone: (212) 708-9400
www.moma.org

National Gallery (London)

Innovation: Touch-screen index
ArtStart is a high-tech terminal system installed throughout the museum that lets visitors examine and download information on every one of the gallery's 2,300 paintings via a high-resolution touch screen. It took more than three years to scan the works to the 100-megapixel standard (think about that for a minute the next time you take out your 10-megapixel camera). Now you can not only examine a Van Gogh painting in detail, but also zoom in to see individual brush strokes. Many of these features are also available online on the gallery's Web site.

Trafalgar Square
London WC2N 5DN
Phone: 020 7747 2885
www.nationalgallery.org.uk

The Hermitage (St. Petersburg)

Innovation: QBIC (Query by Image Content) technology
The Hermitage worked with IBM to develop a new digital collection that allows visitors to search for paintings, sculptures, ceramics, jewelry, furniture and archaeological artifacts using simple visual tools. Art lovers can access more than 8,000 masterpieces by such artists as Michelangelo, da Vinci, Raphael and Rembrandt; each piece has been scanned to be rendered in its full glory. The museum also has virtual exhibitions of ceramics and textiles, as well as 3-D animated films.

2 Dvortsovaya Square
190000, St. Petersburg
Phone: (812) 710-96-25
www.hermitagemuseum.org

Lincoln Presidential Library and Museum (Springfield, Ill.)

Innovation: Ghosts
Ghosts? Yes, you read that right. A key part of the museum's mission is to preserve the legacy of Abraham Lincoln, America's 16th president. In "Ghosts in the Library," a life-size holographic image of Lincoln will appear out of thin air and interact with actors on the stage. Two permanent exhibits, "Journey One" and "Journey Two," pull you into vignettes from Lincoln's life both before and during his White House years. Don't know how this happened -- maybe a group of Disney's Imagineers got lost in Springfield one day and loaned some expertise -- but this museum is about as high-tech as you can get.

112 N. Sixth St.
Springfield, Ill. 62701
Phone: (217) 558-8844
www.alplm.org

Have you been to a museum that blew you away with technology or science? Send me an e-mail and let me know for a future column. My fave? As a single-parent traveler with kids ages 11-16, I would have to go with the Haus der Musik.

6 Sure Fire Destinations For Families

2008-01-26T12:28:00.000-05:00

As a travel agent, I handle a ton of family travel: traditional families, extended families and, more recently, single-parent families. I'm not sure how I developed the niche, but I suspect it came as a result of being a single dad with three young kids of my own. Sure, we can all head to the amusement parks and theme parks and have a great time -- that is a given. But when you dig a bit deeper, there are some fantastic destinations just screaming for families to explore. This week, I offer the down-and-dirty scoop on six family- and kid-friendly destinations that may not have crossed your mind.

1.San Diego

There's a lot to like in San Diego. Nature, beaches, wildlife -- San Diego has it all.

* Call of the wild. The San Diego Zoo and the Wild Animal Park is a favorite of adults and kids alike. The animals are probably some of the best-treated anywhere, and in the animal park, they are free to roam in their (manmade) natural habitats.
* Surfs up, dude. Pack your tote bag and spend a day or two on the beaches. Southern California is known for the laid-back life and the beaches at La Jolla are no exception. La Jolla Shores Beach has plenty of public grills for an impromptu barbecue, and the calm waters and warm sand are enough to make anyone happy. Not far is the smaller beach of La Jolla Cove, which offers some of the best snorkeling in Southern California.
* LegoLand. OK, so I have dissed amusement parks and theme parks before, but this one is different (how is that for some kid logic?). Located about 30 miles north of San Diego in Carlsbad, it makes a great day trip. The lines are not too bad, the kids can ride the rides, and the adults can admire the artistry of the creations. Can you imagine a city built of Legos?

2. Chicago

Most parents shy away from big cities for family vacations, but hold on a sec. Chicago is a compact, easy-to-navigate city, and it has a lot to offer families, including some of the best pizza in the world (OK, the U.S.).

* Beaches. Yes, this is Chicago, not San Diego, but in the summer, you can find throngs of people (and thongs, too) on the shores of Lake Michigan. Not as warm as Southern California, but just as much fun.
* Millennium Park. This park is a tribute to all that is Chicago -- the art, the food, Wrigley Field, the music and more. It is the center of the Chicago cultural scene and one of the world's largest outdoor art venues. It even has ice skating. Of particular note is Cloud Gate, a huge polished orb that reflects the city and passers-by in a fun-house kind of way. If you are up for a little splashing, check out the Crown Fountain, a modern creation featuring video images of Chicagoans who sometimes spew water at you (remember it is a fountain).
* The L. The L (short for "elevated train") is an easy and inexpensive way to explore the city and get around. My kids love that at some points it runs so close to the adjacent apartments, you can see people brushing their teeth! Take the L out to Lincoln Park and see the Lincoln Park Zoo -- it's free.

3. Maui

Once you get over the flight time (bad from the West Coast and worse from the East), Maui is a great place and one of my favorites for both kids and adults. It has a good balance of adventure, nature and, of course, water everywhere you look.

* Swimming. The ocean, the hotel pool and the island's many roadside waterfalls offer abundant opportunities to get wet. I recommend that you rent a four-wheel drive and find a place of your own. Snorkeling? Try Makena State Park, but avoid Little Beach if you are offended by a clothing-optional experience (or would rather not explain it to the kids!).
* Whales. The whale-watching season is late December to April; outside that window, sightings are very hit or miss, and you may waste your money on a mere boat ride if you are looking for a whale of a time (sorry, couldn't resist). Humpback whales are incredible creatures; you will be amazed at their agility when you see them seemingly leap from the water. Your hotel hospitality desk can arrange a tour for you.
* Biking. Hey, even I can do this one! The trip down (key word, "down") from Haleakala Crater is a breathtaking experience. I recommend a trip that takes you to the summit (just over 10,000 feet, cold and hard to breathe) in time to see the sun rise. It feels like you are on top of the world -- and you are pretty close. Bike down the mountain at your own pace, stopping at the Kula Lodge for breakfast. The lodge is reasonably priced and offers spectacular views of the island.

4. Vancouver, British Columbia

There is a strange phenomenon that I have encountered many times when traveling outside the U.S. -- most foreigners are infatuated with children, and they are typically very accommodating and friendly to children, families and particularly single parents. Vancouver is no exception.

* The city. Vancouver is a thriving city filled with parks and activities for the kids. Stanley Park, one of the oldest urban parks in the world, has a 150-year-old forest, and the Bloedel Conservatory has tropical plants and exotic birds flying free. The city also has many interesting ethnic neighborhoods. Its Chinatown, which is slightly smaller than the one in San Francisco, offers the sights, sounds, smells and cuisine of Shanghai. The Gastown neighborhood is the one of the oldest in the city and has some of the best restaurants. The cobblestone streets are home to some great jazz and, believe it or not, some decent Spanish food -- tapas and sangria.
* The water. While not a mecca for swimming, Vancouver is surrounded by water. Cruise ships are in port regularly during the summer, and the harbor is teeming with ferries and water taxis. A fun trip is a ferry ride to Granville Island, a renovated industrial district that is now home to many very nice shops.
* The Kids Market. The Kids Market in the center of Granville Island is loaded with toy stores (hold on to your wallets, Mom and Dad) and offers plenty to entertain the kids all day. There is even a water park next door!
* Confections. Also on Granville Island is a terrific bakery called "Cupcakes." While there are plenty of other goodies, the specialty is -- you guessed it -- cupcakes. There are little bite-sized ones which are perfect for the kids, and the array of flavors puts Baskin-Robbins to shame!

5. Steamboat, Colorado

I am not a skier. I'm the guy hanging out by the fireplace with a hot toddy. This recommendation comes from my best friend, who is an enthusiastic skier.

* Ski school. Need to learn to ski? Steamboat offers both half- and full-day classes to gear you up for your trail trips. It also gives Mom and Dad some quality time to escape on their own.
* Convenience. Many hotels are what they call "ski in/ski out," which means you can literally ski up to the door. In the morning, getting to the slopes is easy. Want to head back to your hotel or resort for lunch? Ski in. Tuckered out? Ski in. Broke a leg? Sled in.
* Hot springs. Steamboat is just 45 minutes away from the therapeutic Strawberry Park Hot Springs, where 150-degree water spews from the earth and cascades down into four pools of varying temperature. Heaven.
* Mountain eating. Steamboat has a gondola that you can take up the mountain to dine at more than 15 slopeside restaurants. With varied menus and fun names like "Café Diva" and "Brunch on the Mountain," you are sure to find something to whet your appetite.

6. Cruising

The first time I took the kids on a cruise, all my friends thought I was nuts. Take the kids miles out to sea with no easy means of escape? Crazy. But they were wrong. Today's cruise ships offer so much more for kids than the ships of yesteryear.

* Kids programs. Every major cruise line has them. Some begin at age 2 and others at age 3. The kids love the age-appropriate activities, including crafts, video games, destination education and the ever-popular shipwide scavenger hunt. And while the kids are occupied, Mom and/or Dad can have some adult fun on their own. There is no charge for kids programs. The only drawback is that you will likely have a tough time getting the kids to leave.
* Amazing food. Yes, there is a lot of food on a cruise. "A lot" doesn't begin to describe it. Kids love the buffets, and even the pickiest eaters will find more than enough to enjoy.
* Cool ports. On a cruise, you get to see a lot of places in a little time. My kids think of the port calls as snapshots of the world, each from a unique perspective. Me, I think of port calls as tryouts. If the destination passes muster, it goes on my list of places to explore at some later date - when not on a cruise.
* Inclusive. Notice I don't say "all-inclusive." Cruises are not all-inclusive. Mostly inclusive, yes. Expect to pay for your booze and sodas (buy a soda card for about $45 a week if you want unlimited soda) and any activities and expenses off the ship. Tipping is additional ($10 per person, per day is a good rule of thumb), as are some specialty restaurants and any shipboard gambling or shopping you may do. When I disembark, my shipboard tab for a family of four usually runs about $1,000. We are not extravagant, but we are not misers, either.

The next time a vacation comes up with the usual suspects, why not haul out this list and consider a new destination? I guarantee that you and your kids will be pleasantly surprised.

Do you have a favorite "off-the-radar" destination for a family vacation? E-mail me and share the wealth! Or, if you want to share with a bunch of other families, check out one of the parenting forums.

When is the best time to....

2008-01-07T12:01:00.000-05:00

When a client sits with me to plan a trip, I usually get at least one question that begins, “When is the best time to … ” Having been in the travel business for over a decade, and having traveled the world with my three kids, I have considered a lot of these clock and calendar questions. Today, I offer 13 timely tips to make your travels go more smoothly.

When is the best time to …

1. Take off in an airplane?

Answer: Between 6 a.m. and 7 a.m. on a Tuesday or a Saturday. According to the U.S. Department of Transportation, Tuesday and Saturday have the highest percentage of on-time flights -- 82 percent on both days. Another good reason to fly on Tuesday is that you avoid crowds of vacationers, who travel on the weekend, and business travelers, who fly at the beginning and end of the work week. And the earlier the departure the better, because there is less chance of getting caught in delays caused by problems with earlier flights and weather.

2. Go to the top of the Empire State Building?

Answer: At night, in the middle of the week. The building is open until 2 a.m. on most days, and the nighttime views of Manhattan are spectacular! Crowds are smaller late at night than during the day, and midweek crowds are smaller than weekend ones. As many as 16,000 people visit the observation floors on a busy day, and each one has to stand in three separate lines: for security, tickets and elevators. The wait can range from 30 minutes to three hours -- and you thought the airports were bad! Best bet: Call ahead to check on the wait times (212-736-3100).

3. Take in the lights of Broadway?

Answer: Tuesday or Wednesday nights have the smallest crowds of theatergoers. The months of January through April are especially good bets because you miss the holiday crowds and can catch shows before the Tony nominations are announced in mid-May. For late tickets, check in directly with the theaters. They hold seats for visiting celebs (like my crush Paris Hilton) and will release them up to a week before the show, and they are usually fantastic seats. You can also get same-day tickets from TKTS; its kiosk in the middle of Times Square opens at 3 p.m. and tickets to most shows that night can be had for $40 to $50, Cash only. Remember, most theaters are “dark” on Mondays (that means “closed”!)

4. Haggle with a street or market vendor?

Answer: At the end of the day. Shopping right before vendors pack up their wares and tally the day's profits can profit you; in fact, you can probably name your price. The less they have to haul away, the better. And here’s a useful tip: The wares change often, so if you see something you like, get it. It might not be there when you come back later.

5. Score a reservation at the hottest restaurant in town?

Answer: Three to six months ahead of time will pretty much guarantee you a table. Some restaurants take reservations only one or two months in advance; call to find out, and then mark your calendar accordingly. If you are having trouble, ask for the maitre d’ and calmly and confidently explain that you are calling on behalf of Paris Hilton … No, no no, explain that it is a special occasion and you would like to experience all the great things you have heard. Usually, the restaurant will accommodate you. Get the reservations agent’s name and be sure to give a tip and hearty “Thank you!” when you arrive. Your travel agent will often have the connections to make this happen for you, as well. Just ask!

6. Land a standby seat?

Answer: Planes are less crowded on Tuesdays and Wednesdays. Check with your travel agent, or log on to the airline's Web site before heading to the airport and check the availability. If there are empty seats, most airlines will accommodate you. Caution, some airlines will charge a standby fee (but no increase in the fare) -- greedy airlines!

7. Visit Disney World or Disneyland?

Answer: When school is in session. The busiest times, by far, at Disney theme parks are during school vacations, especially over Christmas and during spring breaks. If you can go when school is in full swing, you'll find significantly shorter lines. One of my most memorable trips to Disney World was the week following Thanksgiving. The park was decorated for the holidays, the temperature was great, and the crowds were nonexistent.

8. Visit popular tourist destinations?

Answer: It depends. Every destination has a high season and a low one. High season tends to be harmful to your wallet, and low ones tend not to offer the experience you had in mind. So determine the destination’s “shoulder season” (not sure where this term comes from, but that’s what the in-between of “on” and “off” season is called) Typical shoulder seasons offer lower prices, fewer tourists, just OK weather … you get the picture. Here are the shoulder seasons of some popular destinations.

Las Vegas: May and September
Florida: Late April, May, Late August, October
New York City: April, September, October
Los Angeles: January, April, May
Caribbean: July, August, November
Colorado: June
Hawaii: September, October, November, January
Canada: April, May, September, October
Mexico: February, Early December
Europe: April, Early May, September, January

9. Visit a museum?

Answer: After 1 p.m. on a school day. Tour groups visit in the morning, so by early afternoon they're gone and you'll pretty much have the run of the place. Keep an eye on the weather; museums tend to be people magnets on rainy days. And if you don’t have holiday plans and the museum is open, head on out; chances are it will be empty.

10. Buy a new suitcase?

Answer: April, May or June. Suitcases are like clothes: They have seasons -- though, sadly, their shows are nothing like the Victoria’s Secret show. Early spring and summer are good times for deals on last year’s models (the luggage models not the Victoria’s Secret models). If you travel a lot, or plan to, good luggage (I recommend Briggs & Riley) is a good investment. It will cost a bit more, but it will pay dividends in the long run as it will last forever and possibly offer a lifetime guarantee.

11. Take that perfect snapshot?

Answer: Early morning or late afternoon. The first and last hours of daylight offer the most flattering light. Professional photographer Ned S. Levi, of Philadelphia, calls these the “magic hours.” “During early morning and late afternoon hours, when the sun is low on the horizon, the light is orange and gold, and gives photographs the warmth and glow we see in front a fireplace during a romantic evening rendezvous,” Levi says. The worst time to shoot: between 10 a.m. and 2 p.m., when the sun casts shadows from above (although, according to Levi, these times can be excellent for monuments and buildings).

12. Visit the Grand Canyon?

Answer: Since we are looking for perfect photos. The last two weeks of August. A lot of families go back to school in the middle of August, and the foreign visitors are often told not to come until after Labor Day, so the end of August is perfect. Temperatures are also cooler than during the brutal part of the summer, and it rains more often, which also helps keep things cool. The ideal time is two to three hours before sunset. The final moments of the sun dropping below the horizon are great, but the hours leading up to it, when the setting sun is bouncing off the walls of the canyon, are truly spectacular. See tip 11!

13. Renew your passport?

Answer: If you had asked me this question this time last year, I would have said 1980, but the State Department seems to have gotten its act together after months of vacation-ruining delays. According to the Bureau of Consular Affairs, which issues passports, the best time to renew is November. Passports usually take six weeks to process; if you need yours sooner, pay for the expedited service and have it in “about” two weeks. Most passport applications can be processed at most post offices. If you don’t have a passport, just apply for one now. You will need one at some point and it is a universal identification -- and at $10 a year, it is a cheap one at that!

Boscobel: Bringing The Best Out Of Us All!

2007-12-20T10:58:00.000-05:00

I am not going to take credit for this story at all. It has been very slightly edited but I wanted to share perhaps one of the most beautiful things I have ever read. The story is about a Single Parent Travel organized trip to Beaches Boscobel in August 2007. Originally there were to be close to 35 families traveling down, but Hurricane Dean had some other ideas and many canceled or postponed. There were six that braved the winds and what follows is the most touching story I have ever read. I am proud that I can say I had a small part in this. I thank Suzanne Podolski for sharing this.

August 18, 2007 Hurricane Dean, a category 4 hurricane, ripped and roared like a famished lion, it stormed its way to and through the lavish green land and aqua marine jeweled waters of Jamaica. Before Dean arrived, when the sun awoke the horizon that morning, the sounds of hammers pounding nails into boards across most doors and windows bounced through the air, silver duct tape was placed across the windows in an “X” shape along with some crosses, and a couple of Stars of David. I was in Jamaica at the Beaches Boscobel Resort. I felt good, safe, I had been looking forward to this vacation a long time. And, while only there for my first day, there was a change in the air and it nothing to do with Dean.

Most of the resort guests prepared for the storm either camping out in their rooms or in the lavish ballroom sized lobby. There was even a poster sized picture of Dean with violent red blob splattered across the entire island of Jamaica; but the music of the steel drums played on. A very red life sized Elmo and a blindingly bright blue colored Cookie monster danced the Cuban shuffle with the younger children as other guests found comfort on sofas and cushions scattered about making bracelets, playing board games. Others watched movies. Most of the people were at ease, they mirrored the nature of the people of the resort, of the island, removed from the fury of Mother Nature’s temper tantrum outside our safe haven.

Not far from the lobby a small group gathered inside room 1224. Six families came together to share a once in a lifetime experience--and a meeting with Dean. These guests were unfettered and unafraid of Dean and what he represented; they had already weathered many a storm.

The six parents mentioned above are all single parents. Some of these parents had been single since the birth of their child, some were divorced and there was one single parent that adopted her child as a single mom. The dynamics of these families may differ, yet they all share the difficultly delightful struggles of raising children alone. While on the yellow and green patio that overlooked the paradise colored flowers and enormous palm trees of the landscaped resort; room 1224 parents drank dirty bananas, toasted champagne, ate a rainbow assortment of fruit, laughed and bonded watching silver marble sized rain drops fall, watching the wind shake the trees and bushes as if to purposely shake the coconuts into the gothic gray sky. Nine children sat on one of three beds in the room some playing video games, some watching TV, eating “movie snacks” and goodies sent up along with a complete party package of food that covered the antique chestnut colored coffee table with early nineteenth century silver plated handles on the drawers.

When I got divorced many things changed. It took a long time for me to accept and love my new family; it was just me and my two children. I tried to take vacations, but single parent travel was impossible emotionally, physically, and financially. I researched for years trying to find resorts and hotels that accommodated single parents, I even sent letters to Disney, but for the longest time there were no vacation packages that didn’t require double occupancy. Plenty of hotels offer children stay free, but you still had to pay for two adults. It is as if single parents are being penalized for being single.

Luck changed, I found a four leaf clover about a year ago www.singleparenttravel.net. This web site is filled with a lot of helpful tips for traveling with your children and has various vacation packages that fit their special needs. I signed up for their newsletter; my fingers couldn’t type fast enough. It was in April of 2007 that I read of the fifth annual Single Parent Travel trip to Beaches Boscobel.

Together with Beaches Resorts, the single supplement was waived (of up to $190 per night) at Boscobel in Jamaica and Turks & Caicos. Even better, it was all inclusive. Drinks, food, entertainment for the kids, entertainment for the adults, cocktail parties, private boating, child care, water sports; it was all included. I called the owner of Single Parents Travel, John W. Frenaye, Jr to verify what I was reading (I thought for sure I needed a pair of stronger prescription glasses). I also asked about childcare for my autistic daughter. My daughter is a 130 pounds, five foot eight teenager with the loving sweet nature; but the compulsivity and demeanor of a three year old. My plate may be full; but it’s like Thanksgiving dinner full. Needless to say, what Beaches Resorts was offering was more than appealing me. When I was assured that the resort would accommodate any and all needs even if it meant cutting me a discount on the private nanny program, I said, “Sign me up!” What I found was gold, Caribbean Sea booty, a reasonably priced vacation, help when needed and best of all; I wouldn’t be traveling alone.

I booked my trip months in advance so when the Hurricane warnings started broadcasting five days before my departure I was concerned; would they still be providing us meals? Not having to cook for one day let alone a week is a vacation. I called John who is the best agent, courteous, attentive and genuinely concerned with your needs. He sent emails daily keeping everyone posted on Hurricane developments and spoke constantly with hotel managers and communicating all of the updates. According to John the resort would be providing food, drink, anything and everything needed. I later discovered that the Jamaican people just don’t say “No Worry”, they live it.

The people of Jamaica, the staff at the Resort, the overall experience exceeded my expectations. Bright white smiles of the people were contagious and the warm inviting demeanor of the staff, especially those that worked with the children brought a wave of relaxation; there were no worries.

The party in 1224 continued long after the storm passed and the Caribbean sun kissed our cheeks. While the adults danced in the Disco to Cisco and TLC sipping Coco Loco’s, the children in Room 1224 had a slumber party. It was 1AM in the morning, six parents crowed in the doorway of 1224 as my teenage son, the babysitter for the evening, placed his finger in front of his wide smiled mouth that sparkled from the light of the moon reflecting off his braces. One parent peered into the room where her three children slept in one bed. Two were asleep in the other and my daughter was asleep on the sofa couch next to the patio. Cute beyond words, kittens and puppies had nothing on our kids at that moment; our families were really coming together.

Our families ate almost every meal together, every day was Thanksgiving. We went out and watched our children participate in the many shows coordinated by the events coordinator. As our families bonded, taking pictures of each other kids, holding them, loving them, cheering for them; a rainbow came alive; my autistic daughter blossomed like a cherry blossom in Spring. After many of our children sang karaoke my daughter said she wanted to sing. Barely able to read, having never initiated such a desire to do something with or in front of other children; my daughter pointed to a song in the book and said “yes, me sing.” The song was, “I Think I Love You,” by the Partridge family. I stood with her wanting to help, but she pushed me away. The music played, flashes from the parents were like fireworks; my daughter read “I think I love you” at the right times! While it had always been a strong assumption that she could read, her language is so underdeveloped she could barely read aloud. It was truly a miracle and it didn’t stop there.

My daughter did more than see families come together, she experienced it. On the day before we left Jamaica she took my hand in hers for the first time in her 13 years of life. It was the first time she reached out for me intimately and said “ahh how cute, mommy and Michelle best friends forever;” my family came together. My family has already planned to return to another Beaches resort next year; my new-found extended family as well. Beaches and Sandals Resorts are truly like no other in so many ways. Every sense of your being is tantalized from the joyful sounds of a happy island to the fragrant smells of an abundance of flowers. From the way your taste buds dance in delight of exquisitely prepared food to the tranquilizing touch of a massage under illuminating stars. I can still see with my eyes closed, the experience of my single parent vacation at Beaches was wondrous.

Sense of spirit magnified tenfold while vacationing at the Beaches Resort. I share the feeling of having become a better friend, a person and parent with members of group 1224 on vacation that extends past the seven days we spent on the island. Group 1224 have emailed and phoned each other since touchdown back in America and there will be east and west coast gatherings prior to our Single Parent Vacation Reunion in 2008. We all, this includes the children, embrace single parent families as something special, marvelous and no different from any other family when it comes to how we love our family.

It's Not Easy Being Green

2007-12-10T21:37:00.000-05:00

Green. Forever, it has been my favorite color. Green this and green that. Kermit is green. The Pitons of St. Lucia are green. My face after a particularly rough night out with my friends might be green. But when did travel get so green?

Admittedly, I am not entirely on the environmental bandwagon. I could recycle more judiciously, and I probably ought to spring for those energy-efficient light bulbs. As for my SUV, well, I still have a few more payments on it. But suddenly all the travel world is green with environmental responsibility, and I suppose, being in the business, I ought to have an opinion on it.

And I do.

I have done a good deal of traveling to Europe and Asia in recent years, and I have taken notice of many of the differences between our culture and theirs. I find their historic places simply amazing and captivating. I find the food typically overrated (especially in Paris), and the service fairly mediocre. The wine is okay in France (but I think California has them beat), horrible in England and deplorable in Portugal – well, ok, I will give the port a pass.

But when it comes to environmental friendliness, the overseas crowd has the U.S. beat -- hands down. Unlike Americans, they have been green for some time. In fact, it's almost scary how wasteful we are when you see how serious other countries are about conservation.

Can we do a better job? Of course we can! Here are seven small steps to help keep the planet green.

Traveling light. Do you really need three suitcases for a one-week vacation? You know you'll end up sticking most of your outfits in a hotel closet “just in case” you'll need one. But the more weight you carry, the more fuel your plane, train or automobile will use. If we could cut back on all the extra weight that people carry around in their luggage, I bet we could actually lower some airfares. My advice: Pack your bags once, and then try to cut the weight in half.

Toilets. The rest of the world now has two types of flushers on their toilets: There is a small button to flush #1, and a larger button to flush #2. The #1 button uses a lot less water, a precious resource we need to conserve. Excellent idea, though I’m not quite ready to embrace the “latrine” method of conservation seen in many places in Asia.

Toiletries. Don't bring them, or at least leave behind those that the hotel will likely place in your room as a courtesy. I was in the habit of buying those cute, sample-sized shampoos, conditioners, toothpaste tubes, etc. when it dawned on me that they are almost as much plastic as product. Besides, if you are off on your measurements, the TSA is going to take them away from you.

Lights. Just because you're in a hotel doesn't give you carte blanche to leave all the lights on and the water running in the shower. Well, maybe if it is a Motel 6 you can leave a light on — they like that. Producing electricity takes a huge toll on our environment, turn off the lights when you are out of the room. Actually, you might not have a choice. A lot of hotels now have light switches that operate off your room key. So when the key is out, so are the lights. I know hotel prices are high, but don’t fall into the stupid mindset of thinking you have to “get your money's worth.” That's just plain dumb and irresponsible.

Sheets. Most hotels will only change your bed sheets upon your request. Don't request it. Use the same sheets for your entire stay, and if you are on a long stay, change them only occasionally. Same goes for towels. (Incidentally, the universal symbol for requesting fresh towels is to toss the wet ones on the floor. Sort of like Larry Craig’s symbols for restroom companionship — well, maybe not.)

Getting around. Take public transportation when you can. Subways, buses, trams, rickshaws -- all are more efficient and environmentally friendly than private cars and the dreaded taxi. Taxis are expensive and a decided detriment to the environment. Ever been to Hong Kong? Ever witness a cab line at an airport? All of those exhaust fumes going into the air? So, if you can get there some other way, go for it. The added bonus is that you will be traveling like a local.

Food. Good news: The Fat Citizen Award, which Americans seemingly have won for more years than not, may have to be relinquished. The rest of the world is catching up pretty fast, with the Brits and the French right on our heels. Keep it up. Less food is good for the planet: fewer trees being cut for farmland, fewer trucks moving the products, and fewer pesticides, preservatives, and dyes polluting our bodies.

One person is not going to save the planet. But if we all do a little bit, we will ultimately make a difference. So, turn off the light, take a bus, reuse the towel, pack lighter, monitor your flushing, use the hotel toiletries and pass on that second Big Mac. Mother Earth will thank you!

Yippee Ka Yay

2007-11-27T10:09:00.000-05:00

Back in my youth I used to ride horses, but that was a long time ago. Last weekend, I had the opportunity to check out something new to me -- a dude ranch. My three kids and I packed up the old Ford Expedition and headed to New York.

Yep, that’s right, New York. Well, not Manhattan, but about 90 minutes north to a small town called Highland and a place called the Rocking Horse Ranch Resort. This was a quick getaway before the holidays organized by a great organization called Single Parent Travel, and since I am single, a parent and I like to travel, I persuaded my kids that it was time for a road trip.

Let me be the first to admit that my kids are spoiled. We usually fly, and I am usually able to obtain upgrades to first class with points or by charm, so the prospect of a five-hour road seemed a bit daunting to me. But with a GPS, a borrowed radar detector, a charged-up E-ZPass and a lead foot, we shaved about 40 minutes off the trip, and arrived unscathed and in good spirits.
I am not sure what we expected. After all, New York is not the center of dude ranch country, but after 48 hours we were converts to the Northeast cowboy experience. For anyone within 350 miles of New York City, this is a perfect year-round getaway for families, couples and singles. There are activities and amenities to appeal to literally everyone from toddlers to octogenarians.

The ranch is what I call “mostly-inclusive,” i.e., you pay for incidentals like the snack bar, video games, gift shop purchases and your booze. But the activities and meals are included in a very reasonable price. Our weekend for three kids and one adult (sharing a basic but very good-sized room) was under $700.

After we checked in, our first stop was to sign up for the trail rides and our dining time. The ranch maintains a stable of 135 horses (all Western -- after all, it wouldn’t be a ranch if they were English), a full blacksmith shop and a huge group of wranglers to make sure the experience is safe for everyone. Kids must be 7 to ride, no exceptions. The hour-long trail rides are ranked beginner (walk), intermediate (walk, trot) and advanced (yeee hah!); five rides are offered each day at each level. We decided to all ride together and over the weekend moved from beginner (two rides) to intermediate (three rides). We had a blast.

The dinners had a cruise-like feel. We ate at a large table with other single parents who were a part of our group, and the food was very good and plentiful. The menu varied each night and there were always enough choices to please even the pickiest eater (my younger daughter). My son says he has had better ribs, but my prime rib was outstanding. Breakfast was a buffet with open seating and eggs cooked to order -- a perfect way to start the day. Lunch was the lowest-key meal of the day. To be honest, we never ate lunch; we were too busy with other stuff!

It was almost winter when we visited, but the resort had a ton of indoor activities to keep us busy, including archery, a rifle range, arts and crafts, an indoor pool (with a faux tree that dumped buckets of water on your head), a fitness room, and a fun-packed barn that had Ping-Pong tables, moon bounces, an automatic rock-climbing machine, volleyball and an area for shooting foam balls at each other with air powered “guns.”

For those who don’t mind a little nip in the air, there was miniature golf, rock climbing, paddle boats, fishing, hiking, pony rides for the little guys, tennis, basketball, outdoor volleyball, softball, shuffleboard, bocce and more. Since we were between seasons, the outdoor pool and many of the other water activities (water skiing, banana boats) were closed down, and the ski area had yet to open. But the resort can make snow when the temperatures drop low enough, and the ranch looks like a great spot to learn to ski or just zip down a hill on an inner tube. This truly is a year-round resort!

Since the ranch is out in the middle of nowhere (it really is), the resort has put together a great evening program for everyone. There were bands, comics, magicians, karaoke and a mentalist who really freaked me out. The indoor pool is open late, as is the rustic and very Western-looking lobby bar and the game room in the basement for the kids. The Cactus Lounge is the place for teens to hang out and grab some grub. On Saturday night, the mentalist was an adults-only show, so the kids were ushered out, supervised and sugared up with a huge ice cream party -- perfect for settling down around 1a.m. (not!).

The Single Parent Travel group had a few private parties to meet and get to know one another. On Friday afternoon there was a wine and cheese party, and on Saturday evening, we had a get-together in the night club with a house band and a buffet of warm appetizers and some Rocking Horse Punch (which it packed). Single Parent Travel (SPT) offers a great program for single parents who want to travel together and share common experiences. Their prices are very affordable, and their trips include everything from weekend jaunts like ours to a weeklong Harry Potter trip to Britain and a full-scale South African safari. SPT also offers a free newsletter and an online forum.

I went into this Western-style weekend a little skeptical, but came away a true fan of the resort. SPT is planning another trip to the ranch in March and I have already put my name on the list. If you are looking for a fun and different experience in the Northeast, check it out. In the meantime, check out some of the pictures on my photo site.

For more information:

Rocking Horse Ranch
800-647-2624

Single Parent Travel
888-2-SPT-KIDS (888-277-8543)

Readers Get Peevish

2007-11-09T11:06:00.001-05:00

A while back, I laid out some of my pet peeves about cruising. Being ever so humble, I thought I had covered most of the bases, but I asked for readers' peeves as well, just in case I had missed any. Well, apparently, travel is fraught with peeves. Who knew? My inbox was flooded, but these 16 complaints really caught my attention. I offer hearty thanks to my readers for sounding off.

Why do people need to fill a plate like it is their last meal at an all-you-can-eat buffet? --John, Washington, D.C.

I can't stand it when people feel "special." They know the rules are supposed to apply to everyone, but they feel that they -- of course -- are the exception. You see it everywhere on a cruise. --Annie, Boston, Mass.

My biggest problem on a vacation involves misbehaving kids. Before takeoff, one child was demanding of the flight attendants, loud and aggressive. At times she would turn to me and tell me to get out of "Harry Potter's seat." Her parents did nothing. Daddy put on his noise-canceling headphones and Mommy "fell asleep." --Chad, Billings, Mont.

My biggest pet peeve on a vacation is the cell phone users. Cruises, resorts and restaurants! People, it is vacation, and you are probably not that important! --Mary, Dania, Fla.

Learn how to use the elevator! When the elevator stops for you to board, step back and give those passengers in the elevator room to step off. I don't know how many times I've had to push my way out through the crowd or wait for others to get in the elevator before I could get off. --Catherine, Carroll, Iowa

People who think that society rules/customs in other countries are the same as here, in the United States. Example: One of the things I admire (among a host of others) about the Riviera Maya (Cancun/Playa del Carmen) is that unlike here [in New York], you are allowed to actually smoke in bars and restaurants. What peeves me is when other people start crying about "how rude it is" to smoke in bars and restaurants! Different society = different rules! --David, Westchester, N.Y.

My peeve: the person(s) who seem to feel that if they aren't the first in line on the bus, the dining line, etc., the "ship will sail without them." --Jo, Myrtle Beach, S.C.

I have many times seen Americans at a buffet line in a foreign country and they go through picking pieces of food and smelling them. How rude! --Cynthia Tuten, Hong Kong

Get rid of that obnoxious Nextel beep! And while you are at it, ditch the beeps for the walkie-talkies! --Mark, Vancouver, British Columbia

Stop nickel-and-diming me to death! I've cruised enough to know that the art auction, the photographers, the soda charges and the excursions are just ways to rip more money out of my pocket. --Peter, Denver, Colo.

What is the deal with charging full price for my kids when I am traveling with them? Do they really drink that much booze at the all-inclusive resort? [Note: I agree. Check out Single Parent Travel to see about working around that. J.F.] --Hillary, Groton, Conn.

What's with the smuggling of the booze aboard the cruise ship? You would think Internet cruise boards were invented solely to teach others how to hide their booze. If you are that cheap, stay home. --Jim, Fort Worth, Texas

Senior citizens who, because the good Lord gave them longevity, think they have a right to get on the elevator before anyone is allowed off. --William, Santa Clarita, Calif.

If you must talk with someone who is not sitting with you on an airplane, figure a way to do it without sticking your ass in my face! --Kristine, Duluth, Minn.

People who expect all service-oriented staff members to have an excellent command of the English language and cause a scene or get very rude when they don't. --Sam, Anchorage, Alaska.

People who come to the "free breakfast" in their pajamas. --John, Destin, Fla.

I am sure some of these pet peeves are going to make other readers peevish, too. All I can say is: Don't shoot the messenger!

Got more to add? Drop me an e-mail.

The Internet: Friend Or Foe?

2007-10-26T18:42:00.000-04:00

Three years ago, I wrote a column -- "Fire Your Travel Agent" -- that suggested there are times when you don't need the services of a professional travel agent. It raised the ire of my fellow travel agents, but I think a lot of the advice remains solid. Well, maybe not all of it. Back in '04 (seems so long ago), I recommended that if you were "'Net-savvy," you might be able to navigate the world of travel on your own and snag some great last-minute deals. Today, I'm not so sure.

My colleague Christopher Elliott writes a nationally syndicated ombudsman column. Over the years, I have noticed that Chris has spent more and more time solving the mistakes of travelers who decided to go it alone and book their travel on the Internet. Don't believe me? Check out the heroics in his last seven columns solving problems for travelers who booked online with British Airways ... Travelocity ... Expedia ... United Airlines ... Orbitz ... Days Inn ... you get the picture.

I can't remember the last time I read a column that began, "Boy, did my travel agent really screw this up." Why is that?

a) Are today's travel consumers that dumb?
b) Are the Web sites that inadequate?
c) Are the dinosaur travel agents that good?

Answer: Probably a combination of all of the above.

As fate would have it, I am too old to have ridden the first Internet wave, and I missed that first dot.com craze, too. I was stuck in more traditional business pursuits. But I do remember from a programming class the famous acronym GIGO -- Garbage In, Garbage Out. Remember the 1,200-baud modems? Can you imagine them today? No, of course not. Today we live in an instant world, and sometimes we are just too quick with the click. Here's what happens:

• "Oops, I meant to put in 2008 not 2007!"
• "Dang, I meant to type in Mar(ch), not May."
• "What do you mean they need my real name? Everybody calls me 'Butch.'"

Well, if you made your booking online, the computer has only given you what you requested. Nothing more, nothing less. Now someone needs to straighten it out for you -- and there are many who will, for a fee. In these cases, the consumers really are "that dumb."

OK, so you're booked for that trip of a lifetime. You saved a bundle (you think) by piecing it all together yourself: a flight to Paris on US Airways, a quick connection to MyAir, and on to beautiful Venice! One small glitch: US Airways flies into Charles de Gaulle airport and MyAir flies out of Orly, so the 45-minute connection you planned is nowhere near time enough. Moreover, since the two carriers do not "talk" to one another, your luggage will likely enjoy a few extra days in Paris while you're wearing your airplane clothes up and down the canals of Venice.

Dumb consumer? Not really. This is specialized knowledge that the average consumer is unlikely to have. I chalk it up to dumb Internet.

The Internet is just not sophisticated enough. All it knows is that you are going to de Gaulle and then -- in a completely different book, chapter and verse -- that you are going to Venice. The Internet will provide the puzzle pieces, but it cannot put them together. Before you click, make sure you know who you are dealing with and how to resolve any issues, because there are some Web sites out there that can leave you completely stranded.

Here is a prime example of a site that leaves you nowhere. There is no identification or contact info for the agent -- just the main company name, and the "HELP" link takes you to a listing of vendors' phone numbers. When I travel, I like to get a little more service from my agent -- online or offline -- than an abbreviated Yellow Pages.

Which takes us to the "dinosaurs."

Are travel agents really that good? Probably.

Travel agents know which carriers fly into which airports. They would suspect that your real name is not "Butch." They know what question to ask when they find lots of rooms available at the resort you've requested. (The question is not "How much?" but "Why?") Travel is their business and experience counts. Yes, travel agents make mistakes, too. The difference is that we usually correct them.

The problem with the Internet is that it is going to give you what you ask for -- nothing more and nothing less. If travel were simply a commodity, this might make a good model. But travel is not a commodity; it is an experience - a business experience, a vacation experience, a family experience. And when you are traveling, a good experience is what it is all about!

It is no surprise that I am an advocate for travel agents. But I also think that the Internet has a place. If you are doing a routine trip (flight, car, hotel) without a connection, the Internet is probably the way to go. But if you have to connect, fly through some historically bad airports, are planning a special trip, or would just rather someone else deal with the hassles, the dinosaur may be your best bet.

After all, when things go wrong (and they will at some point in time), there is a lot more satisfaction in yelling at your agent than in slamming your mouse down on the desk.

6 Family Travel Headaches--Solved!

2007-10-05T18:40:00.000-04:00

When I got into the travel business back in the '90s, I had no idea where it would take me, but over the years, I've come to specialize in a couple of niche markets: family travel and single-parent travel (in that order, thanks to a divorce in 2000). I have done many television and radio interviews on these topic over the years, and the same six questions keep popping up. So if you are getting a headache trying to figure out how to finagle your family travel, start here. I might just have your aspirin.

1. HELP! My husband wants a romantic second honeymoon, but we're taking along our toddler. Where can we go and what can we do?

The best solution is to find a trusted baby sitter or family member to watch your child while you reignite those embers of matrimony. A private two- or three-night getaway can certainly do wonders to restore romance. But if you must take Junior along, look for a destination that has a children's program. Not just a baby-sitting service, but a carefully designed, specially staffed children's program. The Camp Hyatt program (minimum age: 3) is an outstanding example. Their staff is trained in early childhood development and child care. In addition to getting a special kid-friendly menu, you can also learn to hula dance in Hawaii, search for Native American arrowheads in Texas or watch the dolphins in Florida. Another option is to take a cruise. Most cruise lines accept youngsters as young as 2, and their programs are organized into activity groups by age. In either case, you are just a beeper away from your child, and the program usually provides the beeper. In my experience, once the kids are in the program, it's hard to persuade them to leave.

2. We want a big family vacation, but we're on a budget. What should we do?

There are plenty of ways to save money on a family vacation. One is to travel in the off-season. For example, ski resorts are a lot of fun for families in the summer months, especially if you can get hold of some mountain bikes. Or look into a serviced campground; by "serviced" I mean cabins and electricity -- certainly not the "roughing-it" camping of Cub Scout days. My family has had a lot of fun at some of the Yogi Bear Campgrounds, which offer TV and phone service in the cabin. Another tip, wherever you go, is to cook your own meals (usually, it is the restaurant meals that kill the family travel budget). Finally, be sure to use any reward points you've accumulated with your airline or credit card company. They can really add up to savings.

3. I always wind up overpacking -- and yet I still forget things. Any advice?

Don't sweat it. It's like the weather: There's not much you can really do about a forgotten item, now is there? But I sympathize. I used to be a victim of my own disorganization, and I was always forgetting something critical (usually sunscreen, which for some reason costs three times as much once you reach your sunny destination). I got tired of all those trips to the gift shop, so I developed a simple and fun packing checklist. Now when we pack (and I make my kids pack themselves), I give the list to my son and put him in charge of keeping his dad and sisters on track. If you want a copy, you can download the list from my agency's Web site.

4. Our flight is nearly six hours long and we have two kids with us! What can we do to make the long trip less stressful?

With the state of air travel today, you will be lucky if the flight takes off at all, much less on time. My advice is to expect the unexpected and come to the airport prepared. Most important: Buy the kids their own seats. (Yes, it's tempting to save money by having that little one ride in your lap, but believe me, it's almost always a bad idea.) Make sure the kids have plenty to drink; good hydration will help them cope with the cabin pressurization. Set the expectations for behavior before you leave for the airport, and for heaven's sake, have plenty for them to do.

Are they old enough to own or borrow an iPod? Do they know how to use one? We downloaded a full-length movie to my son's video iPod for our last trip; a $4 headphone splitter from Radio Shack allowed his sister to listen, too, and they were both entertained for more than two hours. Battery-operated Game Boys and P2Ps are also fantastic time passers. Sudoku, word-find games, crossword puzzles, crayons and coloring books are all outstanding investments for a long trip (also plain old books, if the kids are already reading). If it is an especially long flight, ask your travel professional about the onboard entertainment; there might be a built-in gaming console at the kids' seats. (This was the case on the Cathay Pacific flight I took with my son to China a few years back, and it was a godsend.)

5. Is there a way to make everyone happy on a vacation - two adults, a teenage son, an 8-year-old daughter and our 2-year-old?

Families with a big age range have to work hard in advance of the trip. Make sure everyone is involved in the planning and make no assumptions. (For example, do not assume Gramps is too old for Disney -- he may be looking for a good excuse to be a kid again.) Look for a destination that has something for everyone, and be on the lookout for special children's programming so the grownups can have some time to themselves. Most important, don't push the idea that everyone has to spend every waking moment together. "Downtime" and "apart time" are underrated, in my opinion, and I build them into all my family vacations. For example, I took a cruise in August with my kids and their "Grammy." Most of the time, the kids were with me or they hung out with their new friends, but we ate all our dinners with Grammy, and we did a couple of shore excursions together. That way the kids avoided "Grammy overload," and Grammy was able to have a good time without having to be institutionalized when she got off the ship.

6. What are some resources for family deals, trips, advice, etc.?
My best advice is to work with a travel agent who is really interested in family travel. The Internet has many great resources, too, but take the consumer reviews with a grain of salt; after all, no two families are alike in their needs and expectations. For hotels and resorts, I like to check out Trip Advisor. For anything cruise-related, I use Cruise Critic, a wonderful forum-based Web site. Single Parent Travel is indispensable for that constituency, and Tripso has a lot of tell-it-like-it-is information on the travel industry as a whole. If you are headed to the mall, check out Borders or Barnes & Noble for some of the better guidebooks including Frommer's, Rick Steves and Zagat.

My most memorable trips have been family trips, though I'm pretty sure not one of them went off without a hitch. The above tips might help you out a bit, but the best advice, I have saved for last--just roll with the punches and enjoy the ride.

EZ Find: Where Was This Service 10 Years Ago?

2007-09-14T18:39:00.000-04:00

I remember back in the summer of '79 (no, this is not some knockoff Bryan Adams song), when I was heading to Bermuda with my parents. As a rebellious 18-year-old, there were a million other places I would rather have been, but hey, it was Bermuda, and it was free. So, I kicked back in my seat on Eastern Airlines out of Philadelphia and lost myself in the high-tech world of my brand-new Sony Walkman. With this piece of technology, along with eight or nine cassette tapes and a pocketful of AA batteries, I could drown out the world of my family and wallow in the sounds of ELO, Styx and Boston. After we landed in Bermuda, my self-absorbed Utopian interlude came to an end -- I left the Walkman on the plane!

My, how times have changed. Today, we have dozens of gadgets and bags to leave behind -- iPods, cameras, cell phones, laptops, Blackberries, flash drives, keys, projectors, satchels, duffels and more. Enter EZFind.

Protection against loss, identity theft and access

There are plenty of services out there that produce a tag or label for your stuff. Heck, the hotels of yesteryear had their labels right on their key fobs - along with your room number. But with today's technology, the stakes are very different. For me, any loss would rise only to the level of major inconvenience. But for someone carrying sensitive information on a laptop or Blackberry, a misplaced device can quickly become a critical situation. EZFind relieves some of the anxiety of being a forgetful person in today's high-stakes world of business.

In the simplest terms, EZFind issues permanent labels and tags that you can affix to your gear or luggage. If you lose a tagged item, the finder can call a toll-free number and you will be reunited with your property at no additional cost. The system also gives some protection against identity theft, as there is no identifying information on the tag for the criminally minded to see.

But there's more to EZFind than that. Vincent Moro, EZFind's president, says the company is working on technologies that would prevent anyone from accessing your laptop or your USB drive after an EZFind safeguard had been installed on the device.

"Say your laptop is lost or stolen," Moro explains. "As soon as you report it missing, the safeguard system would go into effect. The next time the laptop boots up and makes a connection to the Internet, the IP address and Internet Service Provider would be identified and local law enforcement can be called to make the recovery."

The safeguard could also work in reverse, sending a message to the laptop that would effectively disable it. Similarly for a misplaced USB flash drive (one of the "most lost" technologies out there): If someone tries to access the drive, a splash screen comes up alerting the person that the device is protected and inaccessible -- and offering instructions on how to return it to its owner. With the number of U.S. government computers going AWOL, maybe the government ought to invest!

Ya think?

The EZFind system works for low-tech losables, too. Have you ever lost your passport while traveling? Trust me -- it is a hassle to get a replacement. In the past, I have always recommended that my clients travel with a photocopy of their passport for just this reason. With EZFind's technology, you can tag your passport and scan the document into your online profile. If you lose it, you can log into your profile and get a copy immediately, or call EZFind and they can have one on a consulate desk in a matter of seconds.

What about making a police report? Do you remember the serial numbers of all of your "stuff" so the police can alert local pawn shops? Again, a quick log-in to your account or a call to EZFind's call center will have that information to you virtually instantly.

Just the facts

So, how does the service work? After you pay a one-time charge of $25, you will receive unique labels and tags to mark your property. You activate the tags online and then assign them to your items. At this point, you can upload photos of your property, input serial numbers, scan your passport, etc. When you discover a loss, you report it online (toll free or global collect) to the EZFind call center, where a real, live person (in the U.S.) will answer the call - huge selling point for me (are you listening, airlines?) Once your property has been recovered, EZFind will work to get it to you in the most expeditious manner -- usually without any cost to you. EZFind also rewards the honest folks who turn in your property with a free EZFind starter kit - again, at no cost to you. If your property is particularly valuable, you can even enter a reward of your own into your online profile.

The system is really simple and, as far as I'm concerned, a "must have" for travelers. Heck, it's a great tool for soccer moms and baseball dads, too. I am a huge fan of volunteering, and I sit on the board for my local Volunteer Center. So when I found out that EZFind offers fund-raising programs for schools and organizations, I liked them even more.

This column is not intended to be a sales pitch. I am just passing along some info on a new service I discovered and in which I find value. If $25 sounds like a bargain to you (as it did to me) go and buy a set of labels. If not, just file this in the back of your mind for later. I just finished activating my tags and putting the labels on our passports, cell phones, laptops, briefcases, key rings, suitcases and iPods. I was thinking about stickering the kids themselves, but then I figured that if I lost them, it could just be "Finders, keepers."

Now if EZFind would only come up with a way to find the countless hats and sunglasses that I have lost to the cause of travel. (Note: Vince Moro just sent me a dish of crow to eat: EZFind does have some sunglass labels. OK, so now what about the hats?)

If you would like to check out the program for free, we are sponsoring a contest on our Tripso forums. You can win a starter pack!

Traveler Comments That Make You Say, "Duh!"

2007-08-31T18:38:00.000-04:00

I have been in the travel industry for over a decade. I have owned retail agencies and online agencies and have spent countless hours working with clients helping to plan that perfect trip. My recent column on "Become an Instant Travel Agent!" schemes brought out the fury of the multi-level marketing (MLM) crowd, who claim that most Internet-savvy consumers do not need the hand-holding and personal advice of a professional travel agent. I beg to differ. Below is a small sample of the many obtuse comments clients have made to me and my colleagues over the years. Certainly these folks should not be allowed to roam the Internet clicking at will.

David Letterman has his "Stupid Pet Tricks." I offer my version: 25 "Stupid Traveler Comments" (along with the bemused agents' unspoken responses).

• How can I leave Baltimore at 8:30 a.m. and get to Chicago at 8:35 a.m. when the flight takes an hour? (The plane flies really, really fast.)
• Do I need to carry on my carry-on bags or can I check them? (Why not check yourself and let the bags have the seat?)
• When am I going to receive my paper copy of the electronic ticket? (Uhm, what part of the word "electronic" has escaped you?)
• Well, how will they know who I am if all I have is my photo ID? (Uhm ... ma'am, you forget we have the TSA manning security now.)
• How much is a train to Jamaica? (We are sold out, but if you call Amtrak, they have space. Be sure to ask for a seat on the left side of the train so you don't miss the Lost City of Atlantis on the way down.)
• What language do they speak in England? (Swahili. Would you like to purchase our "Learn Swahili in 10 Easy Steps" manual?)
• The water is murky. I did not come to Jamaica to swim in murky water. (As I recall, a Category 4 hurricane just pelted the island and yet you insisted that you had to go. Right?)
• The hotel would have been fine but all the employees were speaking Spanish. (The next time you are in Mexico, we will order some French-speaking Mexicans for your convenience.)
• Does the water go all the way around this island? (Not on Tuesdays.)
• Is Canada still the largest state? (They seem to think so.)
• Is this a wide-body plane? (Yes.) Good, because my mother has a big butt. (I imagine this was followed by a swift upper cut.)
• Don't they take American Express? (No, in China they take only French francs, but we still need to get you a visa.)
• Why do I need to change clothes in Chicago? (Planes, ma'am. Planes. You change planes in Chicago.)
• Do these stairs go up? (Not this set, sir. The up stairs are on the lower level.)
• How do they get power to the ship? (Very long extension cords.)
• Do you know what time the midnight buffet starts? (They are cutting costs, so now it is offered between 4:30 a.m. and 4:35 a.m.)
• Does it rain in the rain forest? (Does a bear shi ... oh, never mind.)
• Will the 24-hour café be open if I need to get a bite at 6 a.m.? (Ask the woman in line for the midnight buffet.)
• Where is the best spot to watch the fireworks in London on the Fourth of July? (Come on, Yank. Just think about this for a nanosecond.)
• My friend told me about a great hotel in Italy and it begins with a "B." (I know exactly which one it is. Can I have your credit card please?)
• I am a vegetarian. Do they have vegetables in Kenya? (It is a strange thing in Africa, countries with two vowels in their names are vegetableless. It is just like some dry counties here in the United States.)
• I am an advanced beginner rider. (Would that be "beginning to be advanced," or "advanced for beginning"?)
• Please send a quote for a weeklong Costa Rica package with adventure in the jungle. (One helicopter drop coming up.)
• Do I need a passport to go to Hawaii? (No, just a clue.)
• If I convert $1,000 to the local currency, how much is it in U.S. dollars? (Sir, the Wharton School is on the line for you. They have an opening.)

A special thank you to my clients, my colleagues in the Tripso Forums , my favorite Royal Caribbean cruise director and Brenda Elwell of Maxim Tours for making my column an easy one to write.

Wanna Become An Instant Travel Agent? 12 Questions To Ask

2007-08-10T18:37:00.000-04:00

BE A PART OF AMERICA'S FASTEST GROWING INDUSTRY

--Earn thousands of dollars a month -- from your home -- selling travel!!!!

You can find ads like that everywhere from the telephone pole on your corner to your grocery store bulletin board to your newspaper and PC.

While you may find these ads appealing, especially if you can't work outside your home, proceed with caution. Not all work-at-home opportunities deliver on their promises. As a matter of fact, most don't.

That's especially true in travel.

In the past, the "standard" get-rich-quick schemes involved stuffing envelopes, assembling crafts, or medical billing. But today, it seems that travel opportunities are fast climbing to the top of the list.

Three years ago, I wrote a column on travel scams and "Becoming A Travel Agent" was in the top five, Unfortunately, things have not changed.

Each month, I get 10 or 12 emails inviting me to participate in some new travel scheme. Very few, if any, are legitimate. Consumers deceived by these ads have lost thousands of dollars, in addition to their time and energy.

Some are "travel clubs" where you pay a membership fee for "discounted" travel, but I would like to focus on the new scourge of the industry -- the "Business Opportunity".

Most of these "opportunities" are nothing more than Multi Level Marketing (MLM) which, as an industry, has very few success stories. They are reminiscent of Pyramid and Ponzi schemes where only the initial investors will make any substantial money. They claim that you can become a "credentialed" travel agent as soon as the check clears the bank. They promise upgrades, discounted air, free travel, and discounted travel for your friends and family. They claim you will be selling travel and earning a slice of the worldwide $525 billion dollar pie. (World Tourism Organization, 2003)

In reality, most times, you are buying a sub-site on a larger Web site and pressured to recruit more travel agents under you. There is very little travel sold by these "instant" agents. When you go to one of these sites like YTB, the focus is on joining the ranks and reaping the benefits. Notice the small link to actually book travel? These travel requests are not handled by the "agent" but by a call center. So, the consumer is once again duped. You think you're working with an agent or someone you know, but in reality it's a minimally-trained, cubicle-dwelling, order taker in a call center.

On several occasions, on a public travel forum, an advocate of the MLM business has argued the validity of his business. To me, all of the points seemed very Jim Jones-eqsue. When asked about the professionalism of these so-called agents, the reply was, "Who cares if they are "professionals" -- people buy donuts from a donut shop".

On the "credentials", the reply was "Once the Affiliate Travel Agent or Platinum Travel Club Member creates the California minimum of $1,500 in travel sales, that person will receive our own official company issued Travel Seller ID Card that they may present to any travel vendor that will accept it." So, the credential is their own -- and not that of professional organizations such as IATA, ARC, OSSN, CLIA, ARTA, or any of the other recognized travel industry associations.

When asked about the benefits of being involved with a MLM scheme, the response was very typical of those that are falling hard for the pitch, "The best of all! Someone can become a Travel Agent instantly for anywhere from $99 a year to thousands of dollars -- just depends -- but -- indeed, they are instantly a travel agent. No tests -- no classes -- no internships - nothing but paying a fee. Then they just need to get the word out and start booking travel. In the meantime, while waiting for customers to arrive - they can access Fam Trips and show their ID Card to Disney World and get in free. They can get upgrades at 4 and 5 star hotels by showing their id card. The wonderful world of travel." Uhm, Mr. Jones, can I please have another glass of that purple Kool-Aid? As a legitimate travel agent and a consumer, I am not feeling too comfortable with this philosophy, are you?

Still not convinced? Take a look at this YouTube production from a pair of YTB travel agents. I am not rushing to the post office to mail them a check!

While travel certainly has some perks, most of them are going the way of the dinosaur. I am sure my pharmacist has some perks, but I don't see any "clubs" or "become a pharmacist" ads--maybe travel is an easy target. Maybe the MLM outfits feel there are more gullible people that have an interest. Most true professionals are in the business for the love of the business. Ask anyone who has been around for more than a few years.

While these schemes pop up all the time and disappear as quickly as they appear, two of the biggest current offenders are YTB (Your Travel Biz) and World Ventures. Apparently, there is another "club" with an "insta-agent" option launching in October called eTrips Network. (No links provided -- no need to feed the bottom feeders.)

All profess to offer wonderful discounts and perks that, in most instances will never materialize. In addition they claim to provide "identification" cards that will reap steep discounts on personal travel. I have yet to speak with someone that can convincingly verify any of their claims. As my mother has always said, "If it's too good to be true, it probably is." For more enlightenment, visit the website www.scam.com and do a search for "travel opportunities".

That is not to say that one can't earn a living selling travel from home. There are thousands out there that do it every single day. With the growth of online sales and the reduction in brick-and-mortar storefronts, many of these displaced agents have gone home. You can, too.

There are many legitimate "hosts" that will facilitate this and work with you to achieve your goals. They will not fill you with false promises and inflated numbers. They are interested in selling travel. They work with the suppliers to build their collective businesses and relationships. Yes, they take some money from you, but you need to review the programs and decide what is best for you.

Some of the reputable host agencies are America's Vacations Center, Magellan 360, Cruise Planners, Nexion, GTM Travel Group and Travel Planners International. But realistically, if you want to make any money in any industry, you must be willing to work at it. Period. If you want a good list of reputable companies to begin a career in travel, check out the list maintained by the industry trade publication Travel Trade.

12 Questions to ask before joining up for any travel
opportunity:

1. What is the initial fee?

2. What is my bottom-line monthly cost?

3. How often will I be paid?

4. What percentage of my sales do you retain?

5. How long have you been a host agency?

6. Can you give me five members to contact for a reference?

7. What professional affiliations do you hold as a host?

8. What training do you offer? In house? Online? Phone? Mail?

9. How long is the contract?

10. Do I actually sell travel?

11. Do I need my own insurance or am I covered under yours?

12. Will you put these claims in writing? This is the most important one.

You also might want to check out the company with your local consumer protection agency, state Attorney General and the Better Business Bureau, not only where the company is located, but also where you live. These organizations can tell you whether they have received complaints about the work-at-home program that interests you.

But be wary: the absence of complaints doesn't necessarily mean the company is legitimate. Unscrupulous companies may settle complaints, change their names or move to avoid detection. I know of one company that was a refrigeration company before becoming a travel company.

And to the naysayers out there, I challenge you. If you can prove the claims of the riches promised, I will publicly eat crow in a future column. Just email me some redacted documents -- bank statements, monthly commission checks, etc. Go on, I dare you. I double dog dare you! The ball is in your court.

But till then, my advice to the consumer and someone looking to get into this business can be summed up in one word: BEWARE!

Six Jeers For Six Flags

2007-07-27T18:36:00.000-04:00

A few weeks ago, I snuck off from work and played hooky with my kids. We gathered up my girlfriend and her kids and headed straight for that icon of American summer fun: the amusement park. Fortunately, I live in Annapolis, Md., and a Six Flags theme park is literally around the corner. We did have a fun day. We left tired, sunburned, wet and poor -- all indicative of some fun, for sure. But this visit left me thinking.

Remember the old rivalry between the two rental car companies Hertz and Avis? Hertz was always crowing, "We're #1," while scrappy Avis told us, "We try harder." We loved Avis for that persistence; it kept us rooting for the little guy. Well, as I reflect on my day at Six Flags, I think that maybe they ought to heed Avis' advice and try a little harder.

Maybe it's not fair to compare Six Flags to the big kahuna, Disney's Magic Kingdom, but in many ways the parks are very similar. They both have Main Streets with shops and eateries that spread out before you when you walk in the gates. Both are laid out in a circular pattern. Both have added water parks in recent years, and while the rides at Six Flags are not of the caliber of those at Walt Disney World, both parks offer rides to thrill all ages. While Six Flags used to call its properties "amusement parks," now they are marketed as "theme parks" -- I suspect to keep up with the Disneys -- so I feel it is fair to compare the two operations.

1. Cost versus value

When I travel, I look at both price and value. There's a big difference -- don't fool yourself. With Disney, I know I am going to pay a hefty price, but I also know I am going to get value for that investment. When I discovered that Six Flags cost nearly the same as Disney, I expected the value to be close, too. Not the same experience, to be sure -- after all, no one seems to do it like Disney -- but close. Without any discounts or coupons, it costs only $17 more to walk into the Magic Kingdom ($67 admission) than into the Six Flags in Bowie, Md. ($50 admission). That gap narrows to $12 when you figure that it costs $5 more to park at Six Flags. But any similarity between these two theme parks ends at the price of admission.

2. Food service

The food at Six Flags was mediocre (that's also true at Disney), but it was the service that really hit the floor. The lines were long almost everywhere we went. The concept of a "lunch rush" was lost on the employees, as we waited nearly 20 minutes for burgers at noon (and these were pre-wrapped burgers, folks, not cooked to order on the grill). To save some money, we purchased a "free refill souvenir cup" for $18 that apparently had some fine print somewhere that indicated that refills were free -- but only after you paid an additional $2 to refill it! Plus, it was valid only at certain locations -- not "all over" as the sign indicated. Truth in advertising?

3. Cleanliness

The park was not really clean. Trash cans were overflowing. The tables at the restaurants were not wiped down and sometimes they were not even cleared (and I do not blame the employees for this -- some customers can be pigs). There were piles of cardboard boxes throughout the park; they had once held stuffed animals and other arcade prizes, but now they were just lying around empty. It seems no one cared about the mess. Or maybe they were waiting for Tinkerbell to come in after the park closed and clean it all up.

4. The rides

The rides were good. While certainly not on the scale of Disney, they thrilled everyone in our group. Even I, the wimp (as my kids like to say), ventured on several thrill rides and roller coasters. I even got front spot on the Superman roller coaster which all of my kids wimped out on themselves! But I passed on the bungee jumping ride. If I am going to die bungee jumping, it is going to be someplace a little more exotic than on the concrete at Six Flags, Bowie. The ride operators all seemed bored. Well, OK, it is probably boring work, but it is also is your job, so perk up for heaven's sake.

5. The attitude

I'll admit that the weather was warm -- not terribly gross like some Maryland summer days can be, but warm. Maybe that accounts for the slow-motion service at the lunch counter and the apathetic assistance from the ride operators, but it seemed the staff couldn't possibly move any slower. Nothing moved at any type of speed except the rides themselves. These employees are the face of Six Flags and they are what people remember when they go home for the night. If you are in a people business, you need to hire people who actually like people -- or at least put on a convincing act.

6. Security and safety

Now, let's talk about security and safety. As we walked through the front gates at Six Flags, we had to pass through a gauntlet of security measures, including uniformed guards and metal detectors -- an unfortunate sign of the times in which we live. But inside the park, I saw very little security presence. Maybe that's a good thing in an air marshal kind of way; you never see those guys, either, but you know they're there. Somehow, I don't think that's the case here.

For example, after lunch we discovered an unattended backpack left near a bench. I found a security guard and mentioned it to him. Now, at an airport that unattended backpack would be considered a "suspicious package." Within minutes, the airport would be evacuated, the national threat level would be raised to fuchsia, and some kid's Pokemon collection would be blown to smithereens by an overzealous tech on the bomb squad. Not at Six Flags. When I looped around again in an hour, the backpack was still sitting there. Apparently the guard thought that was the best place for it.

A more glaring lapse in security came as our day was coming to an end. While in line for the Mind Eraser ride, I noticed that a section of railing 6 feet long had fallen from the walkway. The drop was nearly 40 feet to the ground, where there were several concrete foundations. The remains of the railing were lying face up with nails protruding. This was a gaping hole in the walkway just asking for a small child to fall through. I immediately reported the situation to the ride attendant and he brushed me off. I then reported it to a security guard, who told me to go tell guest services to have maintenance come take a look at it. When I went to guest services, the workers were not interested in seeing the photo I had taken of the railing; they just filled out a maintenance request. Considering that a 13-year-old girl had had her legs severed on a ride at another Six Flags park just the day before, I thought there might be a more proactive approach here. Here are my photos if you care to take a look.

I debated about whether to write this column. I really did. My ex-wife says I'm being too critical because there is a difference between an "amusement park" and a "theme park." But then why is Six Flags marketing itself as a theme park? And why isn't the lesser expectation reflected in the price? Maybe companies that are sitting at number two or number three become complacent. Maybe they think their product is "good enough." Maybe they just don't see their product though the eyes of a guest. Maybe some of the travel critics are too nice (or too scared) to write a less-than-glowing review.

Before I put my "The End" on this column, I sought out management at Six Flags America to see if they could defend, explain or refute my experiences. I sent them an e-mail and followed up with a phone message -- neither was returned.

Please don't get me wrong, we did have a good time and we will likely go back. I am an eternal optimist, and would like to believe this trip was an anomaly. But when we return, it will be with the expectation that the value is not there -- though maybe the value lies in the convenience.

It seems to me that Six Flags might do well to take a lesson from the Avis playbook: Try harder. Come on Six Flags, surprise me!

What do you think? Is my ex-wife right? Am I overly critical? Or am I right on the mark? Send me an e-mail or post a comment below.

Hurricane Hangover: 10 Cures From New Orleans

2007-07-06T18:35:00.000-04:00

Can you believe it is nearly two years since Hurricane Katrina ravaged the shores of our Gulf Coast? This year is predicted to be an active hurricane season, too -- but then again, so was last year. Sometimes I wonder if the qualifications for weather forecaster and craps shooter are the same. But I digress. Rather than predicting the future, let's look at the present and see what is happening down in New Orleans.

If you read this column regularly, you know that I have a fetish for New Orleans. I'm pretty much president of the Boosters Club. It is a city so full of life and vigor that every other city pales by comparison. Even after the battering it took in the hurricane -- and contrary to a lot of media claims -- the city retains it essential charm: It is a vibrant, saucy, flower-scented, jazz-inflected city of dreams and no tourist should miss it.

But sadly, tourists have been slow to return to New Orleans. Discouraged by the slow recovery and exaggerated crime rates, tourists think about visiting and then decide, "Maybe next year." And that's too bad, because tourism is to New Orleans what oxygen is to you or me. Oxygen allows us to breathe easy; in fact, it gives us life. Right now, New Orleans is still breathing, but without its beloved tourists, it is a city with an asthma problem.

The New Orleans Convention & Visitors Bureau (CVB) is turning tourism around with a national media tour that began in New York in April and recently stopped in Chicago. The tour features one of the city's most enduring icons -- a streetcar from the St. Charles Streetcar Line, which is on the National Register of Historic Places. During its tour of major U.S. cities, the streetcar will serve as a mobile tourism office and billboard for the Crescent City. Passers-by can book travel to New Orleans, learn about the city's major attractions from CVB representatives, and have their picture taken in the driver's seat of the streetcar. The message is simple: "We're back, and we want you to come and see us."

Over the past year, literally hundreds of people have asked me about New Orleans. The first question is usually, "Is it safe to visit the city?" The answer is a resounding yes, but I also urge common sense. The good news: While certain outlying areas are still reeling from the damage, most tourist areas are up and running, and while there is crime in the city, it is typically not in the areas you would be visiting. The caution: New Orleans is a major city and you can find trouble there the same way you can in my hometown of Annapolis, on a cruise ship, or at a fancy resort in the Caribbean. Use your common sense everywhere you travel -- to New Orleans or to your grocery store.

So, what's alive and kicking in New Orleans? The music, the nightlife and the attractions that made New Orleans famous are better than ever. The family-owned and star-chef restaurants are up and running. And a post-Katrina influx of entrepreneurs and investors who see the city as a frontier for new economic opportunities are beginning to make their mark with refurbished buildings, new businesses, and yes, even a new restaurant or two.

So, why not sweat off some pounds in New Orleans this summer? Yes, it is hot and humid, but I have to say there is something wonderful about sweltering beside the Mississippi in this unique town. And besides, there's always air conditioning!

Check out these 10 "Sizzlin' Summer Deals" at some of New Orleans' hotels. There is a package for every budget and they all offer some special amenities. If you want more details, e-mail me or contact the hotel directly.

Chateau Sonesta Hotel
800 Iberville St., New Orleans, LA 70112; 504-586-0800
"French Quarter Forever" package, with rates starting at $89 per night

Harrah's New Orleans Casino & Hotel
228 Poydras St., New Orleans, LA 70130; 504-533-6522
"Dusk 'til Dawn" package, with rates starting at $199 per night

Hilton Garden Inn New Orleans Convention Center
1001 So. Peters St., New Orleans, LA 70130; 504-525-0044
"Sizzlin' Southern Summer Special" package with a rate of $89 per night

Hilton New Orleans Riverside
2 Poydras St., New Orleans, LA 70140; 504-561-0500
"Summer Special" deal: buy two nights, get one free

Hotel Monteleone
214 Royal St., New Orleans, LA 70130; 504-523-3341
"Suite Summer Deals" package, with suites from $169, guest rooms at $109

InterContinental New Orleans
444 St. Charles Ave., New Orleans, LA 70130; 504-525-5566
"It's a Gas Giveaway" package with rates starting at $129 per room, per night; includes a free gas card valued at $40 and free hotel valet parking

Loews New Orleans Hotel
300 Poydras St., 70130, New Orleans, LA 70130; 504-595-3300
Summer rates start at $149 per night; book online and receive a one-year subscription to Travel + Leisure magazine and Travel + Leisure Family magazine.

The Ritz-Carlton New Orleans
921 Canal St., New Orleans, LA 70112; 504-524-1331
"Crescent City Comeback" package is $1,100 a night, with a minimum two-night stay. (Don't fall off your chair. The Ritz has pulled out all the stops for this. E-mail me for more details.)

Windsor Court Hotel
300 Gravier St., New Orleans, LA 70130; 504-523-6000
"Summer Escape" rates are from $129

Royal Sonesta Hotel
300 Bourbon St., New Orleans, LA 70130; 504-586-0300
"French Quarter Romance" package is $275 per person/double occupancy

For more summer vacation deals, visit the New Orleans Convention & Visitors Bureau or call your local travel agent. And if you are interested in a little more than R&R, please consider offering some real sweat equity and take a "voluntour" to New Orleans. The New Orleans Convention & Visitors Bureau hosts a page on its site that lists opportunities to help New Orleans rebuild and recover. Check it out.

I was in New Orleans shortly after Katrina, and have been there at least six times since, most recently for Mardi Gras in February. I have seen the progress in the tourist areas and in the outskirts, and it is encouraging. Maybe it's time for you to take a look as well. Visit my online photos of the city before and after Katrina.

There! Now there is no excuse. Chicago survived the fire in 1871. San Francisco rebuilt after the earthquake of 1906. We did not desert Miami after Hurricane Andrew in 1992. Nor have we turned out backs on the small town of Greensburg, Kan., after tornadoes all but obliterated the town in May of this year. New Orleans deserves the same!

Do you agree? Or disagree? E-mail me or post a comment below.

Hey, I'm Not THAT Old...Yet!

2007-06-22T18:34:00.000-04:00

OK, now I am ticked off. Last week I received a solicitation in the mail to join AARP. Yes, that AARP! The American Association of Retired Persons. Sure, I have the silver hair, and my kids think I am ancient, but believe me, the only way I'm going to enter their little club is kicking and screaming every step of the way.

But indignation did not stop me from perusing the AARP flier and checking out the benefits of being what I prefer to call "maturely young" (or, as my girlfriend's mother says: "an immature 45"). Actually, AARP membership is a pretty good deal, and that got me thinking about travel perks for seniors. My travel agency has a good number of senior clients, and I've noticed that more and more suppliers are courting the senior market with everything from airline and hotel packages to discounts on rental cars and area attractions. And why not? Seniors are good guests. They have money, they behave well, and they will tell their friends when they have a good time. Which makes me wonder, then: Why would they want me? I rarely behave, never have any money, and tend to keep my mouth shut (I learned my lesson once).

I strongly recommend that seniors work with a qualified travel agent. Most agents will have access to senior specials or "state of residence" specials available to you. Sure, go to the Web and hunt for deals, but before you commit, check with your agent. If he can't get you a better deal, you've lost nothing but a phone call. If you don't have an agent, contact the American Society of Travel Agents (ASTA), which can refer you to some qualified senior travel specialists.

Here are some tips for getting the best senior deal.

Ask for senior info

A good deal probably won't fall in your lap all by itself. Ask. Ask about a senior rate and at what age it takes effect. Some travel suppliers offer discounts for the over-55 set, while others require you to be 65 or older. United Airlines offers a club for passengers 55 and older. For $240 annually, members receive discounted fares, double miles and discounts on participating hotels and area attractions. Alaska Airlines and Air Jamaica have also been known to offer reduced rates for seniors. With a deal on airfares, that tropical or Alaska vacation that you've been pining for needn't deplete your savings.

Another way to ask about senior travel bargains is to visit online forums. There are specialty forums out there like AARP's Senior Travel Forums and more general ones like our own Tripso forums that can answer almost any question you have. They are usually free, and very worthwhile.

Get a senior card

Many hotels, airlines and rental car agencies honor AARP's membership card, and it can save you hundreds of dollars while you are vacationing. The annual fee for the card is $12.50, and the AARP Web site provides you with information on where you can use it. The only requirement to join is that you be over the age of 50.

Another card that can save you money is a AAA (American Automobile Association) card, and you don't have to be a senior to get it. Once you sign up, you will receive a monthly magazine that will give you ideas on how to make the most of your membership. AAA also has travel agencies nationwide that can help you get senior discounts.

If you are a grandparent, check out the Disney Rewards Visa Card from Chase. It's a rewards credit card that can help you out with a trip to Disney with the grandkids. If you are already planning to take the grandkids to Disney, here is a good article to read before you go.

Some good finds

Train and bus companies also extend savings to senior travelers. Greyhound and Amtrak offer fares that are 10 percent to 15 percent less than the published fare. To qualify for Greyhound or Amtrak's senior rate, you must be over 62.

Many hotels also offer senior rates, with or without an AARP membership. Marriott offers senior travelers 15 percent off the usual rate, and the discount is honored at more than 2,000 hotels worldwide. Marriott has beautiful resorts throughout the Caribbean and Europe. Just show your ID -- my fake one is on the way!

Choice Hotels offers a program called "Mature Travelers" for vacationers over 50. With this rate, you will save 10 percent on hotels like Clarion, Cambria Suites and Comfort Inn. For seniors over 60, a 20 percent to 30 percent discount is applied when you make reservations in advance. This rate is honored at most U.S. locations.

Rental car agencies are looking for seniors' business as well. Budget and Enterprise Rent-A-Car are two agencies worth checking out. Depending on the location and type of vehicle, these companies may offer discounts from 5 percent to 15 percent. With these savings, you can upgrade to that convertible you've always wanted and cruise down the Pacific Coast Highway.

When you arrive at your destination, be sure to check for senior rates at museums, amusement parks, golf courses and other attractions. The admission may be only a couple of dollars less, but those few dollars can add up. Even McDonald's has a senior rate for a cup of coffee!

Your hotel concierge can be a big help in identifying local discounts, so be sure to stop by the front desk for a chat.

One caveat

Senior discounts are great, but they may not be the best deal out there. For example, AAA rates are often lower than AARP rates, and individual hotels may offer a more attractive rate than the chainwide rate. This goes back to point one: Ask. And if you have a trusted travel agent working for you, double check with him before booking a discount rate. Agents know the rates and can help you maximize your dollar.

Every traveler wishes to have a great vacation without breaking the bank. Now, as a senior, you can have a better trip by spending more on the things you enjoy and less on travel expenses.

NOTE: Murphy and his law are in full force. Just after this column appeared, I received a release from United Airlines that they will be discontinuing their Silver Wings program for seniors effective July 1, 2007. My apologies to my readers and a big "boo hiss" to United. JWF 6/22/07

Oh No! Is It Summer Already?

2007-06-01T18:33:00.000-04:00

Procrastination seems to be my middle name. Late last week, I got the dreaded e-mail from my editor reminding me that I was once again past deadline for one of my Tripso columns. This one, in fact. So after I lied to her ("It's almost done!"), I sat down and put pen to paper only to realize that not only had I procrastinated writing the column, I also hadn't I figured out what to do with my three kids for a summer vacation. In the interest of killing two birds with one stone, I did some research on summer vacations for the column. That's when I made an amazing discovery. When it comes to travel planning, procrastination can sometimes pay off.

Being a middle-aged single dad isn't all that bad, but traveling with three kids ages 10 to 15 is challenging. A vacation with one or two of them usually goes smoothly, but juggling three can be a chore. To say nothing of money. I already have a fall trip planned for us with Adventures by Disney, so funds are a little tight. Looking for a bargain, I returned to one of my favorite resources, Single Parent Travel, and sure enough, in addition to the staff's wonderful tips and advice, I found a couple of late-summer trips that appealed to me, my kids and my wallet.

One of the best things about Single Parent's programs is that the company negotiates with the suppliers to reduce or waive the penalty for not having two adults on the trip. On other vacations, my son will be counted as the second adult (trust me, he's not that mature) and be charged accordingly even though he doesn't want to drink, smoke, gamble, golf or take a "Yoga for Seniors" class. The two trips that Single Parent Travel offers in August are all-inclusive (no surprise bills when you get home), in the Caribbean (all of us like some fun in the sun), and take place during hurricane season (oh well, two out of three ain't bad -- and besides, there is always travel insurance.

Single Parent Travel: Beaches Boscobel Resort and Golf Club, Boscobel, Jamaica. I have been to this resort before and it is a lot of fun. Rumor has it that it was one of the original Playboy Clubs back in the day, and if it's good enough for Hef, it's good enough for me. The resort's idea of "all-inclusive" is almost literally all-inclusive: activities, entertainment, meals, drinks, booze, snacks, water sports, golf, scuba, pools, etc. are all included. It is very easy to leave with a bill that has a big fat zero at the bottom. The extras are personal purchases, spa treatments and any off-site excursions; otherwise, from the time you step off the plane to the time you get back on, it's all there for you.

Single Parent Tours adds a bit to the package. First off, they have the lowest price out there. Secondly, they cater to single parents, creating a group with a lot in common (and it's nice not to feel like a fifth wheel for a change). Third, they have some fun events planned, including a welcome cocktail party and reception, contests and games. Group members are identified by a red tattoo on their foreheads (kidding -- just checking if you are still with me; in fact, they are identified by a bead necklace) so you can seek out other single-parent families if you are looking for some group fun. Seems like there is plenty of together time for family bonding as well as adult and kid time apart -- the best of both worlds. As a bonus, everyone gets a signed copy of "The Single Parent Travel Handbook." I own this book, which was written by noted single parent, world traveler and travel expert Brenda Elwell, and it is an invaluable resource.

This trip is offered just once, from August 18 to August 25, but your stay can be shortened or extended if you like. Prices begin at $1,764 (for one adult and one child for the week), and that includes it all -- taxes and everything. Airfare is additional. For more info, check out the Web site or give them a ring at 888-2-SPT-KIDS (888-277-8543). The pricing is actually lower than is shown on the site and it looks like a bargain to me! A perfect end to summer and a great start for school.

Single Parent Travel: Beaches Turks & Caicos Resort and Spa, Providenciales, Grand Turk. Like Boscobel, this resort is all-inclusive. I have been to this property as well, and it is a water wonderland. Pristine beaches and a fantastic kids' water park are two of the highlights of the resort, which is larger than Boscobel, and features five pools, 10 restaurants, 12 bars and one kick-butt kids' water park. The Single Parent Tours amenities are the same as at Boscobel -- tattoo and all (still with me?).

This trip is more expensive, with a room for a week beginning at $2,389 for a parent and child, because the deluxe rooms have already sold out. But the premium rooms have a private balcony or patio and they are a bit larger than the deluxe rooms, which is probably a good idea for a weeklong stay with the kids. Airfare is extra. Again, the best bet is to give Single Parent Travel a call at 888-2-SPT-KIDS (888-277-8543) to check on availability and pricing.

Well, there you have it: two fabulous choices for a last-minute summer getaway for a single dad, three kids and a happy wallet. I know I will be there; I'm just trying to decide between the two.

Jamaica or Turks? ... Jamaica or Turks? Do you have a preference? Have you been to these resorts? Shoot me an e-mail and help me decide.

Thou Shalt Not Travel Like An Idiot

2007-05-11T18:32:00.000-04:00

Remember when you were a kid and all your friends would throw you down on the ground and begin to beat you till you cried "Uncle!"? Well, apparently I am reliving my youth, and you heard it here first: Uncle!

In my last column, I suggested that there were Twelve Commandments of Travel that Moses seems to have lost as he came down the mountain. I made the mistake of asking if my readers had suggestions for more. Apparently, I struck a nerve. It seems everyone has an opinion about how travel should be conducted.

Here is a sampling of the 1,854 e-mails I have received to date from some of our readers and in the Tripso Forums.

Thou shalt be flexible when the original plans go awry. There is always an alternative that is just as much fun, if not more. Seek and ye shall find! -- Jeanie M. Schneider

Thou shalt not pretend to be an expert on the culture when you have only been in the country for five days. -- Amanda Branch, Iowa

Thou shalt have thy shoes, metal objects, travel baggies of liquids and gels, and thy laptop out and ready to go through the detector before it is thy turn in line! -- Bart Parker

Thou shalt remember it's not just your vacation. Be respectful of the rights of others and everyone will be able to enjoy their trip more. You're all probably going to the same place, and you'll all arrive or get checked in around the same time. -- Chris

Thou shalt not complain that the local cuisine is "not like home." If you are not open to local cuisine, seek out the local McDonald's and stick with it. -- Mary Lowe

Select wisely who you travel with; a friend at home may not enjoy the same "freedom" you feel when you travel. -- Judy D. Watson, Georgia

Because something is old and falling apart does not mean that you can take a piece home or destroy it more. It has been there for a few thousand years and could probably last a few thousand more with care. -- Jerry Lang

Thou shalt not criticize or disparage another country's culture. If they don't eat the meat of the cow, there's a reason for that. Find out what it is and learn to understand why. -- Claudette Sortino, Vermont

Thou shalt remember that although you can preview all the wonderful sites you hope to see on your vacation in mere minutes by scanning the pictures in the travel brochure, the reality of getting to each one of them could entail a full day on a crowded tour bus. Sightseeing can be hard work. Do your homework and don't blame others because the world is a big place. -- James S. Taylor, Portugal

When traveling on a public conveyance, thou shalt bathe first, in soap and water, and not rinse the soap off with cologne. -- Anonymous

Thou shalt not be an "Ugly American" and will be courteous, polite and respectful of the countries, cultures and landmarks that you visit (e.g., do not scream conversations across Notre Dame Cathedral to your tour mates!). Represent our country well. --Anonymous

Thou shalt understand that European hotel rooms are usually smaller than American standard hotel rooms before you travel there. Managed expectations will reduce your stress and that of the poor hotel clerks. -- Anonymous

Thou shalt understand currency exchange rates before traveling to your destination else you may be ripped off or spend unknowingly. -- John Fox

Thou shalt not molest my seat on an airplane for no reason. Thou shalt not lean on it, pull on it, kick it, rest thy knees on it, etc. -- Anonymous

Thou shalt not speak English abroad expecting the locals to not understand you. Most of them can. -- Anonymous

Thou shalt not complain if thou art a budget traveler and paying only $10 a night for a bed, Internet and breakfast. There isn't much room for complaints there, is there? -- Anonymous

Thou shalt understand that haggling isn't accepted everywhere that English isn't spoken. Many people find it rude. -- Anonymous

Thou shalt not assume that those in your tour group exist simply to take pictures of you and your family in front of every freakin' tree along the way. It makes others miss the scenery and new knowledge learned from actually listening to the tour guide instead of looking for your next photo-op. -- Jules, Utah

Thou shall not get rudely upset at the hotel staff or anyone else on vacation when you forgot your specific things that you cannot do without and it is at a time when everything is closed. -- An Anonymous Concierge

Thou shalt not rely totally on your guidebook to tell you when your favorite tour or event is being held, or what the hours and fees are at the museum that you traveled all the way from wherever to visit. In my experience, at least 20 percent of information in guidebooks is incorrect. Always confirm, and don't insist to the hospitality workers that this museum must be open or that the tour must take place because it said so in the guidebook! -- April Lippert (another concierge)

Thou shalt not whine when you visit a local restaurant in Germany and your food selections are different than at your local restaurant in Texas. You travel for the adventure and experience. If you want the same experience as you have at home, stay home. -- Ann Lohmeier

Thou shall not purchase a 3-star trip, then demand 5-star accommodations and service. You should and will get what you paid for. Accept this reality or pay the big prices. -- James S. Taylor

And I had to save the best for last. The following comes from Gail De George of the Roaring River Resort in scenic southwest Missouri. All I can say is, "Who knew?"

Thou shalt remember that the hotel/motel housekeepers are just that, hotel/motel housekeepers. They are not your personal servants and their job of cleaning the room after you leave does not give you the right to turn the clean room they left for you when you arrived into a pigsty by the time you leave.

If thy room is going to be serviced by hotel/motel housekeeping in your absence, please store your sex toys before you leave. The housekeepers neither need nor want to know that much about you.

Leave thine illegal drugs at home. Hotel/motel staff don't need to be dealing with that kind of problem, either.

Now here is the time when I am supposed to ask for more of your commandments, but since I have 1,829 yet to publish, I think I will take a pass!

The Ten Commandments of Travel

2007-04-27T21:31:00.000-04:00

OK, so I am not a religion scholar and I have no idea how long it took God to come up with the Ten Commandments for us mortals to live a good and moral life. (I do know that travelers the world over have been squawking for a Passenger's Bill of Rights for many years.) But over the years, I have learned a thing or two about travel, and -- believe me -- the airlines, cruise lines, car rental agencies, and the hotel industry are not always the devils in the travel realm. The devils are often the travelers themselves.

So, with many thanks to the members of our Tripso Forums (whose contributions are noted in parentheses), I offer you the Ten Commandments of Travel.

1. Thou shalt promise to be a smart traveler and shalt not succumb to the temptation of phony "last-minute travel deals." Neither shalt thou fall for the "become-a-travel-agent-and-travel-for-free" deal. Remember, also, that if something appears too good to be true, it probably is. (mtp51)

2. Thou shalt promise to ignore all those seemingly friendly people in Cancun who want to give you a "free ride" to your hotel. (DCTravelAgent)

3. Thou shalt promise to understand (and look up in the dictionary, if necessary) the meaning of "nonrefundable" as it pertains to your travel bookings. (DCTravelAgent)

4. Thou shalt promise to remember that your safety is not the responsibility of the cruise line, the FBI, the Aruban government or even your flight attendant, James Wysong. Your safety may be his priority, but it is your responsibility.

5. Thou shalt understand that the people in the brochure are not going to be vacationing with you. Corollary: If ye seek beachgoers in thongs, ye will likely find overweight, hirsute seniors in thongs -- and they will be equally proportioned between genders.

6. Thou shalt understand that weather happens and that yelling at your travel agent, front desk clerk or the bus driver will not change it. If a climate-controlled vacation is what you want, stay in your living room. (wrp96)

7. Thou shalt not complain about Mexicans speaking Spanish in Mexico, Italians speaking Italian in Italy, or Japanese speaking Japanese in Japan. Thou shalt further promise to learn a few phrases in the local language yourself so as not to come off looking like an ignorant American.

8. Thou shalt exchange your currency for the local currency and use it. Aside from much of the Caribbean and some places in Mexico, most of the world does not want U.S. money -- it really isn't worth that much! (Kairho)

9. Thou shalt promise to be polite to all travel workers you encounter, including hotel staff, airline staff and cruise staff. (msnovtue)

10. Thou shalt promise to keep your papers in order. Passports need to be acquired before you leave. (You can download an application here.) Confirmations and vouchers should be kept handy and not packed in your suitcase. (Priscilla)

11. Thou shalt remember that when something does go wrong, you should complain about it immediately -- not after stewing about it for weeks after you get home.

12. Thou shalt control thine offspring. Traveling with your kids is a lot of fun, but please, try to keep them in check. Need some tips? Check out this Web site for single parents who travel.

OK, so there are Twelve Commandments, but hey, travel often seems more challenging than leading a good and moral life.

Holiday Inn Makes A Big Splash

2007-04-06T18:30:00.000-04:00

Unless you live on one of the coasts, getting to the beach for some splash fun usually involves a plane trip or a cross-country jaunt in the station wagon. Well, water lovers, take heart. There is a new breed of water park out there that brings that family fun a lot closer to home.

Quietly over the past few years, one of the icons of the American roadway has been developing themed water parks with the idea of bringing the beach to Middle America. Flume rides, hot tubs, splash zones, water slides, geysers, sprinklers, wading pools, spas, exercise facilities, shuffleboard, air hockey and foosball are all now available at a Holiday Inn near you!

Wait. Holiday Inn? That mainstay of the highway?

Yes, that Holiday Inn.

Actually, it makes a certain kind of sense when you remember that Holiday Inn was the first hotel chain to boast a pool at every property. That achievement, attained sometime in the middle of the last century, has simply undergone an update: Now Holiday Inn presents itself as a new kind of low-cost, family-centered vacation alternative. With 12 properties in some unusual, not-so-vacationy locales, a Holiday Inn water park makes a nice getaway for families who don't have the time, money or inclination to take a full-blown exotic vacation. Plus, the water parks are built indoors, so the family vacation is weatherproof.

I have to admit, this development took me by surprise. Who would have thunk? I decided to check it out, beginning with the Holiday Inn Hotel & Suites in Maple Grove, Minn., the chain's 12th hotel-with-water-park, which opened January 30.

Maple Grove's water park, which covers 25,000 square feet and has a Venetian theme, encompasses an arcade, two four-story water slides, a 20-person spa, the Bambini Piscina toddler pool and an activity pool that features basketball hoops. The Venetian theme is carried throughout the park with cobblestone streets, gondolas, a twinkle-light ceiling and a replica of the Ponte di Rialto.

The hotel's two restaurants, Palazzo Ristorante and Concessioni, offer a variety of menu options from snacks to full-service meals. And, as at all Holiday Inn hotels, kids 12 and younger eat free when they order from the kids' menu and they are accompanied by a dining adult. You can't get much more kid-friendly than that!

The hotel has 136 rooms, of which about 50 are suites -- some with the usual two-rooms-and-sofa-bed setup and others, geared toward larger families, equipped with bunk beds and Sony PlayStations. As a business traveler (as well as a family traveler) I appreciate that Holiday Inn offers high-speed wireless Internet access in its rooms at no charge. You read that right -- none of that $9.99 a day surcharge!

Even more surprising are the rates. While they vary from hotel to hotel, they are generally very family- and wallet-friendly. Including access to the water park, the rates typically range from about $150 per room per night to just under $700 for a suite that can accommodate 12.

The Holiday Inns that have the new water parks are all in the Midwest, and include properties in Iowa, Ohio, Illinois, North Dakota, Indiana, Nebraska, Wisconsin and Minnesota. A complete listing sets out all the amenities, terms and conditions.
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Holiday Inn is not alone in offering themed lodging in the heartland. Great Wolf Lodge, a lesser-known hotel chain, has sprung up with wilderness-themed properties in 10 locations, including such tourist destinations as Williamsburg, Virginia, the Pocono Mountains and Niagara Falls, as well as some less-visited destinations like Sandusky, Ohio, Grapevine, Texas, and Traverse City, Mich.

While I had been aware of traditional water parks for a long time, I hadn't noticed the hotel industry was focusing on them as well. Now I see them everywhere. A few years ago, Sunset Beach Resort & Spa, in Montego Bay, Jamaica, opened an outdoor water park (which is a little strange, because isn't Jamaica an outdoor water park in and of itself?) with the largest water slide on the island. You can even get a water park on the ocean: aboard Royal Caribbean's Freedom of the Seas, which has a water park on the top deck.

I'm not sure where my kids and I will find ourselves this summer, but I do have some good friends in Minneapolis, and the kids do love the Mall of America, and the Minneapolis Zoo is pretty cool. Toss in a brand-new water park outside our hotel-room door, and Maple Grove, Minnesota, is looking pretty good about now.

New Orleans: Welcome Back!

2007-03-09T18:30:00.000-05:00

In sports, when a season is a wash, the coaches will inevitably say that it was "a building season." The travel industry has its building seasons, too. First there was 9/11, and we certainly had a few building seasons after that. Four years later, New Orleans and the entire Gulf Coast suffered the wrath of Hurricane Katrina. Certainly 2006 was their building season -- both figuratively and literally.

I have always said that the most telling indicator for the long-term survival of New Orleans would be the 2007 Carnival season, the two-week period leading up to Mardi Gras and the start of Lent. If it was weak, as in 2006, the city would be in trouble; if it was strong, the city would ultimately be fine. After spending a week in New Orleans to celebrate Mardi Gras, I am thrilled to say that Carnival was a resounding success, and the road back to victory is becoming a bit clearer.

Getting there. Of course, getting to New Orleans is not as easy as it once was. Currently, the airport is operating at only 64 percent capacity. AirTran is one airline that still believes in the Big Easy; it offers five daily flights in and out of the city. With connections in Atlanta, getting there is a breeze. If you haven't flown AirTran, you ought to. This is a carrier that gets it. AirTran offers affordable fares, a newer fleet (my plane happened to be four days old and still had the "new plane" smell to it), and a business class that won't cost you an arm and a leg. While other carriers are playing around with "Economy Plus" seating and selling upgrades at prices in excess of $100, AirTran's program is simple -- if there's a spot, you can buy it, usually for less than $80. The flight attendants are on the ball and friendly, the planes have a good on-time record, the domestic route system is extensive, and every seat is equipped with XM Satellite Radio. It seemed as if I had not even left my car!

Staying there. Mardi Gras brought me back to my favorite hotel in town, the Maison Dupuy. Certainly not the least expensive hotel in the city, nor the most opulent, but its fantastic location, wonderful service and friendly staff make it a "must stay" in my book. When I checked in, the front desk agent slapped a wristband on me to identify me as a guest of the hotel. Many hotels do this during Mardi Gras to prevent the party from coming in off the street. (I was disappointed. I was hoping it was for unlimited drinks.)

The parades. Carnival is a two-week celebration that centers on a series of opulent parades. But "parades" doesn't do Carnival justice. It's more like your hometown Fourth of July parade, the Philadelphia Mummers Parade and the Macy's Thanksgiving Day Parade all wrapped into one. In fact, this year's Carnival reminded me more of a lavish tailgating party than a parade. All along the route (St. Charles Avenue to Canal Street), folks were grilling their meals, children were playing games, and friends were reconnecting after a few very trying years. During my week in town, there were 15 parades to be seen -- all sponsored by "krewes," as the social clubs are called. In addition to these parades, the krewes also sponsor private balls throughout the season, which tend to be the social events of the year. The parades run from simple to extravagant and feature floats, music and "throws," such as beads and other souvenirs, which are thrown into the onlooking crowd. Three parades stood out for me.

* The Krewe of Iris, a 90-year-old organization made up solely of women, put on a parade of floats with the theme "Under the Big Top." Nine hundred riders and 18 bands provided beads, throws and doubloons for the crowd that stood five-deep. For Iris, the traditional parade plea "Throw me sometin', mister" is replaced with "Throw me sometin', lady."

* A bit later the same evening, the Krewe of Endymion rolled down the Avenue with 2,300 riders and 30 bands. Endymion is a 40-year-old krewe and one of the most popular and extravagant. Its theme this year was "Endangered Species," which highlighted the plight of animals like the polar bear, the gorilla and the lamented dodo bird. The highlight of this parade was its grand marshal: "American Idol" winner Taylor Hicks. Personally, I was more enthralled with the bands Journey and Styx, which were also riding along -- I guess I really am getting old!

* A smaller parade was mounted by the Zulu Social Aid & Pleasure Club. This krewe was originally an entirely black krewe. Today, the parade does have some white riders but, bowing to tradition, everyone is in blackface. The highlight of this parade is its coveted throw, the Zulu "Golden Nugget," an ornately decorated coconut that is thrown in very limited quantities. The Zulus also sponsored a festival appropriately called the "Zulu Lundi Gras Festival" (held on Monday, or lundi in French) in Woldenberg Park along the Mississippi River.

The party. Mardi Gras is often billed as the world's largest free party, and that's the truth. Nary a minute goes by without the sounds of live music filling your ears. One of the highlights for me was the performance of Amanda Shaw at the Zulu festival. Look for some great things in the future from this 15-year-old fiddler, who just signed with Rounder Records. Download some of her songs from iTunes -- she's amazing.

At night, the bars and clubs were in full swing as people flowed in and out with their "go cups." Women were flashing for beads, the Naked Cowboy was strumming his guitar, and the sounds of zydeco and Cajun music filled the air 24 hours a day.

Bourbon Street seemed to be back to "normal." Johnny Gordon was still tickling the ivories at Lafitte's Blacksmith Shoppe, and the karaoke was going strong at the Cats Meow. On Mardi Gras (Tuesday, and a holiday in the region with most stores closed), the French Quarter filled with thousands of people in costumes, including several versions of FEMA "Red Tape." Impromptu parades formed, marched for a few blocks and then dissipated. There were female impersonators, flamboyant headdresses and thousands of smiles and wishes of "Happy Mardi Gras," never more heartfelt.

Oh, and I forgot, the highlight of my trip: an encounter with Paris Hilton! Well, OK, so it was just a cardboard effigy, but hey, it worked for me!

The food. I learned something new in New Orleans this time, thanks to a Mardi Gras partner in crime, Brittanie: The French Market Restaurant and Bar (1001 Decatur Street) makes absolutely the best Hurricanes in town. Clayton, the chef, serves some fantastic dishes, and Michael, the bartender, is the ultimate mixologist. My visit would not be complete without a breakfast at The Coffee Pot on St. Peter (next to Preservation Hall) and a reassuring hug from my favorite waitress in town, Wilhelmina. To the dismay of Brittanie, I even made a stop at the Hard Rock Cafe. Hey, they have a decent burger, so cut me a break!

The crowds. One simple word: fantastic. But controlled. Police were all over, and they were supplemented by 120 state troopers. There were cops on foot, on horses, on motorcycles, on bikes, in cars, in trucks, on scooters, in helicopters and atop portable watchtowers on the street. I even saw an unmarked police car that was a brand-new convertible BMW. Even when you did not see them, the police were there, and they were very effective at crowd control. I saw only one fight, and a quick slap of a baton took care of it.On another occasion, a kid decided an alleyway was a better place to pee than the portable toilet; he soon discovered that the facilities in the city jail are even worse. Note to revelers: Public urination is a huge no-no in New Orleans. Flash, puke, stumble, get drunk -- just don't pee in public!

The sanitation crews were great, too. Between parades, they cleaned the streets of beads and trinkets, and every morning they had the city ready for the next round of revelry. When the party finally ended, and it did when midnight ushered in Ash Wednesday, a final parade of police and sanitation workers closed down Bourbon Street. They were greeted with 16 blocks of rousing applause from thousands of the soon-to-be-hung-over. I can't say enough about the police and the sanitation crews. They made everyone feel safe and clean in a city where nearly a million people came to party.

Mardi Gras is an experience. It is refreshing to escape the realities of the world and to see nearly a million people with smiles on their faces -- and not a grump in the bunch. It's an experience that should not be missed. If you want a peek, take a look at my photos.

And my personal message to New Orleans: Welcome back!

The Caribbean's New "It" Destination

2007-03-02T18:29:00.000-05:00

Every now and then a new "it" destination comes around. For the past 10 years, I have been keeping my mouth shut, making several purely selfish trips before the word got out. Selfish? You bet. Worth it? Every last penny! So, what's the secret? The Dominican Republic.

What you notice first about the Dominican Republic is its size. This is not another tiny Caribbean island with a beach and a straw market. Instead, it's a big country with incredibly varied scenery that includes the tallest mountains in the region, stretches of white sand that run unbroken for miles, and one of the Caribbean's most cosmopolitan cities: Santo Domingo.

There are six main areas of the Dominican Republic, and each offers some wonderful hotels and resorts to explore.

Boca Chica

If there is a South Beach of the Caribbean, this is it. Boca Chica is beautiful, with a shallow lagoon surrounded by reefs and ringed by gleaming white sand. When the tide is low, you can walk out to a small, uninhabited island called La Matica. Boca Chica is hugely popular. The beach is usually packed with swimmers and vendors hawking their wares. (Be warned: Prostitutes also frequent the beach.) Those who don't mind the crowds will find plenty of water sports going on in the shallow waters. Sailboats, paddleboats and Jet Skis are available for rent, and water-skiing, scuba diving and deep-sea fishing excursions can be arranged. The town is filled with bars and shops -- and blaring merengue music. The tunes add a lot of energy to the environment. Most of the shops sell the requisite T-shirts and souvenirs.

La Romana

La Romana owes its tourist boom to Casa de Campo, an internationally known resort considered by many to be without equal in the Caribbean (and that's saying something). Casa de Campo and its 7,000-acre grounds were designed by fashion designer Oscar de la Renta, a Dominican native. There is very little you can't do at Casa de Campo. You can play at water sports, including swimming, snorkeling, Jet Skiing and windsurfing; you can play golf on three courses, including the incomparable Pete Dye-designed "Teeth of the Dog"; you can try tennis, riding, polo (the resort maintains a stable of nearly 100 horses), trap shooting and more -- the list goes on and on. Casa de Campo has a variety of accommodations, including hotel rooms and villas; off-season rates can be a real bargain. The town also has scheduled air service -- a welcome change from the long transfer that travelers must often endure on Caribbean vacations.

Puerto Plata

Mount Isabel de Torres is the dramatic backdrop for Puerto Plata, on the north coast of the island. A large statue of Jesus, very reminiscent of the one in Rio de Janeiro, stands on the mountain with arms stretched upwards into the clouds. The vacation experience in Puerto Plata has changed a bit recently. In the past, many travelers opted to stay at their all-inclusive resort because side excursions tended to be expensive. Now, the resorts are working with local businesses to provide affordable options for shopping, sightseeing and dining.

Punta Cana

Punta Cana is home to several large all-inclusive resorts. The beaches here are unrivaled in the Caribbean. They extend for nearly 20 miles and have the benefit of a good wind and some wonderful, statuesque palm trees for shade. The largest resort has more than 1,500 rooms, a casino, two discos and an 18-hole golf course. Two drawbacks: the area is fairly isolated and the landscape outside of the resorts holds little interest to vacationers, who usually choose to stay on site. Though development is raging in this area, the resorts of Punta Cana have managed to maintain the relaxed atmosphere most visitors to the island expect.

Santiago

Santiago is not a typical tourist area, but it is the heart and soul of the Dominican Republic. It is the center of the cigar-producing Cibao Valley, whose cigars are rumored to rival those pesky illegal Cuban ones. While there is not much to the town itself, it is a great place to see the real Dominican Republic. One word of advice: Try to learn a little Spanish for your visit; otherwise the language barrier can be an impediment. But if you have even a marginal vocabulary, you will find that the locals will welcome you with open arms.

Santo Domingo

Santo Domingo is the capital city, the oldest city on the island -- and the oldest city in the Americas, having served as Spain's first colonial headquarters in the New World. Santo Domingo is rumored to have the remains of Christopher Columbus as well. The city is the country's economic hub, as well as one of the Caribbean's top business hubs. For nightlife outside your resort, Santo Domingo offers some world-class discos, nightclubs and restaurants. It also attracts residents from other areas of the island, so you will likely be partying with the locals as well.

Wrapping up

To round out your vacation, you need to go off your resort property and explore the island. It's best to rent a car, since cabs are expensive and the country is big, but be careful, because the roads can be rough. Catch a ballgame, if you can. The Dominican Republic is a factory for professional baseball players in the United States; their season runs from late October through February, and there is some terrific talent to be seen. Dancing is huge in the Dominican, too, and the locals will be more than happy to show you, or teach you if you ask nicely. Again, a little Spanish will go a long way and it's easy to learn enough to get by.

Kick back, smoke a cigar and, as with most Caribbean places, don't ever be in a hurry -- tomorrow will come soon enough!

Fast & Loose In Philly: A Trip Down Memory Lane

2007-02-09T18:27:00.000-05:00

I recently took a short trip down Memory Lane. How I got the idea is kind of a long story -- part bet, part reunion, part midlife crisis -- but in the end, the plot was hatched: With the help of three friends, a minivan and one designated driver, I set out to revisit my college days at Temple University in Philadelphia. I don’t mean Main Campus and Psych 101. I mean the cheese steak, the bars and the bands.

With less than 24 hours door to door, we had our work cut out for us, but we summoned that old college try. Safely back home in Annapolis, I am happy to report that while the names have changed a bit, the food, the fun and the music of Philadelphia remain much as they were in 1985. Come along with me for the ride.

First stop. Pat’s King of Steaks, or just “Pat’s.” A cold winter wind was whipping around the corner of 9th and Passyunk, and the line was probably 50 deep, but weather and crowds never deter the faithful from seeking the city’s iconic food: the Philly Cheese Steak. This combination of rib-eye steak and soya-bean oil on a fresh-baked Italian roll is an experience not to be missed. (My favorite version: the “wiz wit-out.”) No matter where you travel, some hoagie shop will profess to make an “original” Philly cheese steak. Don’t believe it. They are liars! Pat’s is the cheese steak, and has been dishing it up for 77 years. Pat’s King of Steaks, 9th & Passyunk, Philadelphia, 215-468-1546; open 24 hours a day, 361 days a year.

Second stop. The Grape Street Pub, in Manayunk. Why the Grape Street? Flashback to the 80s. Ah, yes, the old River Deck -- now I remember: a great little spot for live music overlooking the Schuylkill River, decent admission price, reasonably priced drinks and a great wait staff. But the real reason we went was for the band, Beru Revue. Beru was one of the most popular Philadelphia bands of the 80s, along with The Hooters, The Daves, Dynagroove and Tommy Conwell & the Young Rumblers. Sadly, after a falling out with their management, the band members went their separate ways. But the music was not forgotten, and after a hiatus of more than 15 years, the band bowed to pressure from a small but loyal group of fans and put on a reunion gig.

Beru’s music is unique -- a bit heavy, perhaps a little folksy, definitely original, with lots of costumes, props and over-the-top energy. Most decidedly, politically incorrect. The current band (sadly two members, Johnny Sacks and Jerry Healy, have passed away) is made up of Bob McCafferty (aka Bob Beru), Greg Davis (guitar player extraordinaire), Tommy Pinto (drums), Buzz Barkley (keyboards), Jerry Getz (bass) and Mark Julian Teague (guitar). They’re still just as wonderful as I remember from the 80s. But don’t take my word for it, sample the music and check out some snaps from their recent show on the official Beru Revue Web site. Rumor has it that the band might play three or four shows per year. The Grape Street Pub, 4100 Main St., Manayunk, 215-483-7084.

Third stop. Well, apparently some things have changed since 1985, because we were given the heave-ho from the Grape Street at 11 p.m. to make way for another live act taking the stage. Since the night was still young (just like us!), we decided to check out the nightclub scene. Back in my day, the college radio station, WXPN, played newcomers like Melissa Etheridge, Cowboy Junkies and Paul Westerbrook on a local program called “Live at the World Cafe.” Today, that little station has its own nightclub called World Cafe Live (apparently it was a stretch coming up with the name). Like its namesake radio show, the place has a coffeehouse vibe to it; it features top-rate concerts on the first floor and local and regional acts on the more casual and intimate second floor. Just a couple of years old, this newcomer is a welcome addition to the scene. World Cafe Live, 3025 Walnut St., Philadelphia, 215-222-1400.

Fourth stop. The Khyber has always been the place to stop for live, new, fresh, indie music. The small club, which dates back to the 19th century, has hosted many local and national acts such as Broken Social Scene, Rye Coalition, Scissor Sisters, Iggy Pop, Pete Yorn and The Hellacopters. Back in the 80s, most of the local Philly bands could be seen jammin’ on their small stage as well. The Khyber, 56 S. Second St., Philadelphia, 215-238-5888.

Fifth stop. By this time, age was taking its toll, and we figured we weren’t going to make it to last call. So instead of club hopping on South Street, we decided to cruise the nightspots in our minivan and leave the wild times to the youngsters. As expected, we found that many of the old clubs were gone, but the Theater of Living Arts (TLA) remains and so does Zipperhead, though it is now called Crash Bang Boom. Also new is a store called Condom Kingdom, which has tiny spermatozoa painted on the sidewalk. All in all, I’d say the nightlife is just as vibrant as ever.

Sixth stop. OK, so we were tired. But after a night of revisiting the old stomping grounds, we were also hungry, so we made a run back to Pat’s. Remember, it’s open 24 hours a day; see “First stop.”

Seventh stop. Time for some aspirin and some shuteye, so we headed back to the hotel, a Fairfield Inn by Marriott, located down by the airport. This was perfect for us as it was on the way home, and at $100 a night, the price was right (it happens that there was a giant crafts show in Philadelphia that weekend, and downtown rooms were going for $400, which we thought was better spent on beer). The Fairfield Inn was undergoing a renovation, but the rooms were very comfortable, the continental breakfast was welcome, and the pool looked very nice. But I’m still not sure about the elevator button that displayed a horizontal arrow. Go figure. Fairfield Inn, 8800 Bartram Ave., Philadelphia, 215-365-2254.

Eighth stop. Well, apparently that continental breakfast was not enough. See “First stop.”

No matter how old you are, no matter where you grew up or went to school, a trip down Memory Lane is always a fun time. Reconnect with the past, embrace the present, and experience firsthand how the more things change, the more they really do stay the same. As for me, my mind is still buzzing with memories of 1985, and they bring a smile to my face. The CD I made of Beru is still playing in my car, and I can practically smell the intoxicating aroma of a Pat’s steak.

Life is good! Till next time … altogether now: Whoop! Whoop!

Family Trip? 10 Tips

2007-02-02T18:27:00.000-05:00

Last month, I was talking with some friends about the joys and tribulations of traveling with the kids. As a single dad, I have done my share of jet-setting with kids in tow, so I felt free to impart my wisdom. Out of that conversation came a list of 10 tips for taking the stress out of family travel. Here they are.

1. Involve the kids. Your ideal vacation may not be what your children have in mind. It’s a good idea to get the kids’ input at the very start of the planning process so they will have a stake in making things go right. Above all, make sure everyone is on board with the destination. European opera houses? Wait for your 50th anniversary!

2. Do your homework. The better your grasp on where you are going and what you want to do there, the more enjoyable the experience will be. You don’t need an itinerary carved in stone, but you really must have an outline. The Web is a great place to get up-to-date information, as are travel guidebooks. If you work with a travel professional, pick his or her brain; a good agent may have a better idea of what you want than you do.

3. Build in some downtime. Flexibility is the key when traveling with kids. Everyone will have a better time if each has a chance to do his own thing, whether it’s reading a book or hitting the beach. “Alone time” is greatly underrated in family travel planning, as is “grown-up time,” so take advantage of a kids-only movie night to share a special dinner with your special someone.

4. Watch your budget. It’s easy to overspend while on vacation, but by keeping an eye out for incentives, discounts and other special deals, you can have a great time for less. Let your travel professional know of any special events or celebrations you want to include to make your trip more special.

5. Book smarter. Traveling in the off-season (or the almost off-season) can help rein in those costs and keep the crowds down. (If you make your escape during school time, remember to get a homework pack for the kids.) Also ask your travel pro to keep an eye out for family-friendly specials, which often are not advertised to the general public. These “agent-only” specials cross my desk many times a week.

6. Lose the crowd. If you vacation at a busy time, look for ways to avoid the worst of the crowds. Here’s a trick: Go left when you enter a national park, museum or other crowded venue -- most people will go right. And go deep -- most visitors stop at the first thing they see. This strategy also works very well in the grocery store!

7. Honor your elders. Older folks like the chance to be kids, too, so why not see if Grandmom or Grandpop wants to tag along, or even foot part of the bill. It is a fantastic opportunity for children to connect with an older generation and learn a little about times gone by. Reality check: This year’s college freshmen do not recall a U.S. president before Bill Clinton.

8. Expect the unexpected. I wish I could say that every vacation goes off without a hitch. But the truth is that very few do. The plane is late, someone left the oven on, your room is not ready, someone gets ill, the rental car gets a flat tire, the guy sitting next to you really smells. To help with the rough patches, bring along some activity packs for everyone (adults can be just as whiny and miserable as kids, if not more so). Also, if you are investing a lot of money in your vacation and don’t want to lose it all, protect it with travel insurance.

9. Reap your reward. If you are traveling with your kids, you might as well seek out reward programs that fit your family’s lifestyle. No sense in accumulating points to buy business class airfare when what you want are free sodas, a souvenir T-shirt and a chance to meet Cinderella. For example, Disney has a flexible rewards credit card, the Disney Rewards Visa Card from Chase, which provides interest-free financing when you book your Disney vacation or cruise with the card, as well as all kinds of benefits to families planning a Disney vacation. You can earn rewards on everyday spending that are good toward theme park tickets, hotel stays, Disney DVDs, merchandise and other special discounts and perks that you can use while on your vacation. If you have kids and a Disney vacation is on the horizon, this is the credit card for you.

10. Get a passport. It will be required for any foreign travel. Besides, it is the ultimate identification and it is valid for 10 years (five years for kids under 16). Do it now. Download the paperwork here. Not gonna say any more. Rant over.

So, there you have it. Now go to work, plan out that perfect family vacation and call your travel professional. And, oh yeah, tell the kids!

If you are interested in reading some of my past family travel tales, take a look at these columns: Rome with the Kids, Traveling with the Grandparents, A Single Dad’s Trip Survival Guide and Cruising with the Kids.

Travel Agents: A Good Way To Book Your Vacation

2007-01-31T18:25:00.000-05:00

Remember when you were a kid and you came upon that big, gray hornet’s nest? Ever poke it? Well, a recent Tripso column elicited a similar response. It was called “How not to book your vacation,” and it infuriated travel professionals from all over the country, who resented Joel Widzer’s implication that booking travel with a travel agent is a mistake. We invited the agency community to respond, and they did. This week’s column was penned by a 15-year veteran of the industry, John Felker, of Baton Rouge, La., who operates Go Away Travel/Travel Planners International. I am pleased to let John step in and offer a counterpoint.

-- John W. Frenaye, Jr.

They say that without an agent, you are on your own.

But after reading Joel Widzer's recent column, you might be forgiven for thinking otherwise. Widzer told a story about his friend Maryam, who booked a vacation through a travel agent that seemed to serve the agent's interest more than hers. I believe the story presented only one side of Maryam’s tale of woe. We will never know the other side, but the insinuation that the travel agent ruined someone’s holiday vacation is surely off the mark. I am a travel agent. Perhaps I can offer some insight into the other side of the tale by sharing one or two of my own.

A frequent-flier upgrade

The first is the story of a very good client, who came in to see me after having trouble making reservations for a 20th-anniversary trip for him and his wife. He wanted first class air, a top-notch hotel, show tickets -- the whole shebang. When he contacted the airline to use his frequent-flier points for air tickets, he found there were no seats available on the chosen dates. He asked if I could get the airline to release some seats for him. I let him know that frequent-flier seats are strictly capacity-controlled and that the airlines generally allow only one or two per flight. I offered to search for upgradeable fares instead, and he agreed.

I turned to my CRS (Computer Reservation System, a system that offers far more information than is available on the Internet and which is directly linked to the airlines’ systems) and began the search. Bingo. Although the flight times weren’t exactly what my client wanted, I did find flights with fares that allowed him to use some of his frequent-flier points to upgrade to first class.

While I was checking for airfares, I checked out the various hotel loyalty programs in which the client participated and realized that he had enough points with one hotel group to qualify for a better room category. So after finalizing the flights, I got on the phone with my hotel sales rep and secured my client a suite instead of a standard king-bedded room. My client thought I was a miracle worker, and to this day remains one of my most loyal clients.

An emergency trip to London

Another time, a woman called my agency out of the blue, having found our phone number in the Yellow Pages. It seems that her husband was on a business trip in London, where he had suffered a heart attack, and she needed to get to his bedside as soon as possible. She looked for a flight on the Internet and, finding fares that were several thousand dollars, called the airlines directly, but with no better luck.

As a last-ditch effort, she contacted us to see if there was anything we could do to help her get to London. We put all hands on deck, and soon every agent in our office was doing a computer search for fares and making calls to various consolidators with whom we had relationships. (Consolidators are companies that do not sell to the public and can offer steeply discounted fares). We had worked on this for about 20 minutes when Kevin, one of my co-workers, stood up and said, “I got it!” He had found a fare with a consolidator that would allow the woman to leave the next day, without a stipulated return date, and save her almost $600 over the published fares. The trip was successful, the husband recovered and this couple became loyal clients.

Lessons learned

The point of the first story is that if you tell us exactly what you want, we will do everything in our power to get it for you. We'll never know if Maryam mentioned that she wanted to upgrade, but I can tell you that I would have done everything I could to make sure she got a suite and a first-class seat -- if she'd asked for it. However, based on what Widzer has said, I doubt that an upgrade in air or hotel would have been available during the holiday season in Hawaii -- there are far too many people who are willing to pay for upgrades at that time of year. But I would have given it a try -- again, only if Maryam had told me!

The point of the second story is that while consolidator fares are not for everyone, they can save you hundreds of dollars. Yes, they might be more restrictive than other fares, but we can usually work around those restrictions. If the goal is to save money -- and who doesn’t want to save some money? -- a consolidator fare can be just the ticket.

A real travel agent is your advocate. When you come to us to plan your vacation or business trip, we will take the time to ask you many questions. We want to know your needs, wants, expectations and budget. We will make every effort to make your trip as hassle-free as possible. We are looking out for what is best for you, not us. Remember, we want you as a repeat customer -- that’s how we make money, not by scamming a client -- and if we were only out for our own interest, it is doubtful that you would come to us again.

The relationship between travel agent and traveler can be a close one, and it is a two-way street. We need and want to learn your likes and dislikes. With that information, we can give you a memorable experience. Once a relationship is established, we will become one of your most trusted advisors, along with your CPA, attorney and doctor.

Choose your agent wisely

But remember: Not all travel agents will fit the bill for you. We are as individual as you are, and you should shop around. Interview candidates. Ask about their professional and personal travel experiences. Ask about their travel education and their professional memberships (ASTA? CLIA? ARTA?). Ask about their specialties and their co-workers’ specialties. Finding the right travel agent for you requires a little work, but the end result will be a winner.

I think if Maryam had followed the above advice, her trip to Hawaii might have been more enjoyable. I am pretty confident that the upgrades would not have happened -- unless her full name was Maryam United-Hilton. I hope that she has taken this experience as a learning opportunity and will, in the future, give the agent community another chance.

As for some of Widzer’s other tips, I contend that it is the rare traveler that can get through to the general manager of a hotel--especially a casual traveler. It is rarer still to have that phone call result in the hotel kowtowing to a guest’s every whim. Besides, who is the hotel or airline more interested in pleasing? Joel Widzer with his million miles and 365 nights a year? Or John Felker, whose clients put in 10 million miles and 365,000 nights a year?

Give it some thought.

Don't Let Your Guard Down

2007-01-05T18:24:00.000-05:00

Several months ago, I was in a casino in a city with which I am very familiar. I was so comfortable, I almost felt like I owned the place. Yes, my guard was down, and if it weren’t for the hangover I was nursing, I would have been out $500.

I decided to play a little blackjack and went to the bank ATM to withdraw some money. After keying in my PIN number and the amount of my withdrawal, a little old lady (everyone’s grandmother) asked me to read a number on a receipt that the casino’s Frequent Gambler Club ATM had spit out. As I looked over to help her, I saw an hand reach for my cash. I grabbed the wrist, but the young man wrestled away and disappeared in the crowd. Me — the frequent flier, the world traveler, the über-paranoid — I’d been conned. I looked back at the little old lady, and she, too, was gone — no doubt to join her partner in crime.

The story has a happy ending. When I looked back at the ATM, there was a message on the screen indicating that I had keyed in the wrong PIN number. Hmmmmm. I tried again, and got the same message. So I began to think that maybe scammers didn’t get the cash, after all. I tried it one more time, and the machine ate my card. I called the bank and we determined that indeed my money was safe — thanks to one-too-many Tanqueray-and-tonics.

The lesson: You are never as safe as you think you are. There are thousands of ways that travelers get ripped off every year. Prevention is mostly common sense, so heed these 7 tips and hedge your own bets.

Yourself. Make sure your purse or wallet is secure in your front pocket or around your shoulder. Go heavy on credit cards and light on cash. Use the ATM to replenish your cash on a daily basis; your safety is worth more than the ATM charge. Keep your original ID in the hotel safe; bring copies with you when you are out and about. Think about what jewelry and other valuables you really need on this trip. When walking, keep to the curb, stay in well-lit areas, and never be afraid to run to a police station or into an open store if you feel threatened. Finally, mind your look. If you are going to a football game in the United Kingdom, dress the part — heels and furs are not appropriate. Right now, the U.S. image is not as popular in the world as it once was, so dress to blend in. Dressing like an ad for Old Navy might just spell trouble.

Hotels. Safety starts when you book your room. Check out the neighborhood and request an upper-floor room in the middle of the hallway. Lower floors make for an easy escape for a criminal, and stairwells make fantastic hiding places. The front desk clerk should never broadcast your room number; if he does, request another room. If the hotel has a bellman, allow him to enter your room first and turn on all the lights while you check out the room. If there is no bellman to accompany you, prop your door open while you check the room out. And to prevent identity theft, ask the front desk not to slide your bill (with all that personal information about you) under your door on the last morning — pick it up on your way out. Finally, stash your passports and valuables in the hotel safe. (Room safes? Everyone has the code.)

Planes. OK, the million-milers will hate this advice, but always stow your carry-on in front of you where you can keep an eye on it, especially on long-haul flights. It is really easy to pilfer stuff from a bag if the owner cannot see it. Also, pack your valuable stuff on the bottom of the bag — it makes it more difficult for a crook to get to it. If you feel the need to lock your checked baggage (I don’t), invest in some TSA approved locks. Before you zip up, put a paper with your home address, dates, destination address and cell phone number on top. That way if your bag is “misdirected” (airline-speak for lost) and your tags have gone AWOL, too, the airline will know where to send your bag. Finally, trust your gut. If you feel uncomfortable about a passenger, don’t feel bad about reporting your concern to the nearest flight attendant. If you still feel uncomfortable, get off the plane and take the next flight.

Public transportation. Public transportation can be an inexpensive way to see a new city, but it is also a haven for crooks. A simple bump can cost you your wallet or purse, so be very vigilant. (When I travel, my kids say I look like I have a nervous twitch because I am always grabbing myself checking on my wallet!) Whenever possible, I take a seat near the driver, and if I feel uneasy, I just get off.

Limos and rental cars. Limos are nice. No argument there. But any fancy vehicle or hired car can draw unwanted attention to you. Unless you are prepared to consider and implement other security measures, I suggest that when you hire a car, you ask for something plain: a sedan or SUV will do fine, and you can put the money you save toward a good dinner. Also be sure to check out every car you rent. Go for the newer model, and look for damage, warning lights or other indications that the car is unfit to be driven. Rental cars are a huge target for thieves, so if your assigned car is plastered in Billy Bob’s Car Rental stickers, ask for a different one. No need to advertise that it is not yours. Also, make the car look like it belongs to a regular Joe — a crumpled McDonald’s bag in the front seat goes a long way.

Taxis. On most trips, a taxi will be part of the equation. The first rule is to make sure the taxi and its driver are licensed. If possible, hail a cab from a taxi stand, or have the hotel bellman get you a cab. Never be taken in by someone who approaches you in an airport offering a cheaper ride; it is rarely cheaper and is sometimes dangerous. Finally, make use of online mapping programs and become acquainted with your approximate route. Back in the ’70s and ’80s, New York City cabs were notorious for taking fares from JFK to midtown by way of Montana. If you are familiar with the city, feel free to give the driver the exact route you want — that way you’ll have the upper hand.

Insurance. Make sure you are covered, not only for the cost of your trip, but also for unexpected circumstances. Like if you need to be medically evacuated after being mugged in a dark alley. Or if you have an allergic reaction to that dish you just ate. Or your tooth develops an abscess. Or a loved one dies or becomes ill at home. The list goes on and on. There are a million things that can go wrong when you travel, and a good insurance policy will go a long way to mitigating those countless “what ifs.” Your travel planner can help you identify necessary coverage for your circumstances.

See, it is not all that difficult. Most of these cautions are common sense, but as I learned at the casino, common sense can fly out the window when you are away from home and you let your guard down. It boils down to the simple fact that Dr. Terry Riley (a friend and colleague of mine) keeps preaching: You are responsible for your own safety. If you are interested in some more detailed safety tips, I recommend that you grab a copy of Terry’s book, Travel Can Be Murder.

Politically Incorrect: 4 Rants

2006-12-22T16:44:00.000-05:00

I am not sure where political correctness ends and stupidity begins anymore. I am not sure I ever knew. But what I do know is that everywhere I look, people are cowering in corners for fear of insulting or offending someone else. Recently Macy’s made the news for allowing its employees to say “Merry Christmas,” but I notice Best Buy is holding out for the more politically correct “Happy Holidays” and Target is still giving the Salvation Army the boot. Retailers may be leading the politically correct crowd, but the travel industry is right behind them. Here are four things that simply leave me reeling.

Imams in Minneapolis. A group of Muslim imams prayed publicly in the gate area at the Minneapolis/St. Paul airport last month (declining to make use of a designated prayer room), engaged in several types of suspicious behavior (buying one-way tickets, paying cash, changing seats, requesting seat-belt extenders when their size didn’t require them), refused to obey the orders of a flight crew, and so were deplaned and held for questioning. I say good move on the part of US Airways, the Transportation Safety Administration (TSA) and the FBI.

It now appears that the group posed no threat to public safety, and I am sorry the imams were inconvenienced, but come on! Had these gentlemen not seen any news broadcast in the last five years? Did they really think their behavior would cause no alarm? Which red flag did they not see?

Now comes an interesting development. After the imams were deplaned, they cried that their civil rights had been violated, threatened a lawsuit, and called for a boycott of US Airways. Ah, now it is becoming clearer: This is more about money than about freedom of expression. Now they have graciously offered to meet with the airline to discuss an out-of-court settlement. Where is our collective brain? Doesn’t anyone see that this is all about money? I say, let them have their boycott, and US Airways will have my business. Cave in and I just might call for a boycott! Check out the Tripso Forums for more on this topic.

Muslims cabbies in Minneapolis. What? Minneapolis again? A group of Muslim cabbies has said that it will not transport passengers from the airport if they are carrying alcohol. Neither will they take them to a liquor store or a bar. Such ordinary cabbie duties are apparently against their religion.

Come on! If I am a vegetarian, I do not go to work at the Outback Steakhouse. If I do not want to transport liquor, I do not become a cab driver. Man, if I had Bill Gates-type money, I would put a workforce in that airport handing out bottles of hooch that say “Welcome to Minneapolis/St. Paul.” I would do it for every arriving passenger and I would do it for six months. That might change those cabbies’ tune.

But nothing so drastic is needed. A taxi cab is a public conveyance, and cabbies are regulated in most cities. So the solution is simple: If a cabbie refuses a fare because of his own religious scruples, yank the license! There’s more on this topic in the Tripso Forums.

Breastfeeding on airplanes. Oh my! Imagine the gall of a woman attempting to nourish her child on an airplane. Such behavior should be dealt with severely and swiftly. And it was.

Thanks to a horribly wrong call on the part of a Freedom Airlines flight attendant (ironic, huh?) operating on a Delta Air Lines flight (I am not going on a code-share rant—yet), a woman was deplaned for breastfeeding her child on the airplane. Mind you, the “porno show” was covered with a blanket, the mother was in a window seat, the middle seat was empty, and the father was in the aisle seat. But this did not stop the flight attendant from giving mother and child the heave-ho. I’m sure that same flight attendant would have been the first to squawk if the child began to wail when the pressure built up in her ears. But since it seems anyone can now inflict their own ideas of morality on anyone else, this decision flew—without mom and the baby!

My solution: Send this overzealous flight attendant to sensitivity training, or hand her a pink slip. Agree? Disagree? Speak your piece in the Tripso Forum on this topic.

Resistance to airline safety measures. Hello, folks. Hello? Anyone home? Remember that sunny day in September 2001? We are indeed at war. Perhaps it’s not the most effective war, but there are people intent on hurting the U.S. out there, and the airline sector is a huge target. That is a fact. And while the TSA is one of the most inept law enforcement organizations I have ever witnessed, I must say they are doing better. We are marginally safer than we were on September 10, 2001. So why, when new safety measures are introduced, do they meet such resistance?

The Trusted Traveler Program — a great idea given adequate background checks. But, oh no, that would be an invasion of privacy. I say: Invade all you want if it makes me safer. The Body Scan X-Ray Program — another great idea. But no, someone might be able to see that you have a penis or a pair of breasts (or both, I guess). People, they are not filming this for YouTube! The screener is in another part of the building, and the novelty will wear off after the first hour, I assure you. Hey, if someone wants to take a peek and I am safer — go for it! We are talking about this topic in the Tripso Forums, as well.

OK, that’s enough for now. But these are just four of my recent rants. There are many more. Like, why are the cruise lines taking the heat on norovirus when it is present all over the place? Why isn’t it called the Dinosaur Bar-B-Que Virus? And why are the airlines making it so hard to redeem my “loyalty” points? And why aren’t people supporting New Orleans like they should? I’ve got a million of them.

But how about you? What’s got you in a lather? I would love to know. Just send me an e-mail, and I might use it to launch a future column. Until the next time, and with many thanks to Larry the Cable Guy, I wish you all a Merry Nondenominational Winter Holiday and a Safe and Happy January 1st!

Cruising For A Recovery

2006-12-01T16:43:00.000-05:00

I have always loved New Orleans, and after Hurricane Katrina took her out in August 2005, I became one of the city’s biggest cheerleaders for tourism recovery. Ditto for Cozumel, which took a hard hit from Hurricane Wilma just two months after Katrina. I’ve never been one to weep and wail from the sidelines, so earlier this year, I organized Tripso’s “Cruise for a Cause,” a five-day trip in late October. The idea was to get a firsthand look at how New Orleans and Cozumel are doing — and to raise some money to get these two great destinations back on their feet.

Cruise for a Cause had some fantastic support and great bookings. Carnival Cruise Lines kicked in some money, and we booked cabins on its recently refurbished ship Fantasy. We got a fantastic special from the hotel Maison Dupuy and from Dominique’s restaurant in New Orleans, along with a discounted “Disaster Tour” of the devastated areas from one of my favorite outfits, Tours by Isabelle. We also booked a “Ghost Tour” of New Orleans from Haunted History Tours — the perfect adventure for Halloween Week.

Thanks to all who made the trip possible. Herewith, my report.

The good news is that both destinations are open for business, and that business is picking up with the return of the cruise ships. Before we left, I spoke with Mary Beth Romig, director of communications and public relations for the New Orleans Metropolitan Convention & Visitors Bureau.

“The return of the cruise industry signals another milestone in the city’s recovery as we continue to send the message across the nation and the world that we are open for business,” Romig said. “The strength of the Port of New Orleans is another success story in the city in terms of progress. With regard to tourism, what the cruise industry brings is those travelers who tend to combine the cruise experience with the port city experience. Hence we see the ripple effect of the economic impact on the hospitality industry, as these visitors extend their trip either pre-cruise or post-cruise to enjoy all New Orleans has to offer.”

Touring New Orleans

I have argued in earlier columns that tourists should offer vacation dollars to the cause of rebuilding New Orleans. I’ve said it more than once: “Just go.”

But what about the health hazards? The crime? The pestilence? (I have always wanted to use that word.) Don’t worry. You won’t find them. Unless you are very lost, you won’t even see much damage. Instead, you will find welcoming faces and folks thanking you for coming. In fact, I have never received more heartfelt thanks!

In New Orleans, a quick walk around the French Quarter and the Central Business District turned up a few shops and restaurants with limited hours, but in general the city was ready, willing and able to accommodate visitors. Jazz was playing, go-cups were going and most major attractions — everything from the zoo to the casinos — were doing a brisk business.

We got a rather different perspective on our “Disaster Tour,” ably led by our guide Stanley, who took us to some of the harder-hit outlying areas. Still, there was good news. I have been on this tour four times since Katrina struck, and I am happy to report that for the first time, I saw real progress being made outside the typical tourist centers. Sure, there were some desolate neighborhoods, but most were beginning to emerge from the ruins. I guess the insurance money is finally beginning to flow. Unfortunately, the Lower 9th Ward is still a mess; it will probably be years before it even begins to resemble anything close to “normal”. But people are working, people are partying and people are enjoying all that this city has offered for hundreds of years.

Cruising and Cozumel

The cruise portion of our getaway was notable because it was Carnival’s first sailing from New Orleans since Katrina. Fantasy is one of Carnival’s older ships, but a recent renovation spruced her up a bit. The embarkation had several glitches, but that’s not surprising when you consider that the port team had been out of practice for more than a year.

Once aboard, we found the ship a great place to celebrate the return of cruising to New Orleans. We certainly never had to go far to find a good time. From the Newlywed Game, to the Hairiest Chest Competition, to scavenger hunts for the kids — it was all there for the taking. And in true New Orleans style, this Halloween voyage had plenty of costumes to enjoy. I was surprised that besides our group, most of the passengers were locals. My minority status was confirmed on Sunday when, in a huge lapse of good judgment, I let out a cheer for the Baltimore Ravens only to be glared back into my cabin by 600 New Orleans eyeballs. These fans take their Saints very seriously!

After an unusually windy and rough day at sea, we arrived at Cozumel and docked at the Punta Langosta Pier in the center of town. As in New Orleans, we were greeted with huge smiles everywhere; I truly felt appreciated for being there. Construction on the International Pier (a few miles from town) is still ongoing and there were conflicting reports about when it would be completed. Throughout the town, building and rebuilding are in full swing. One of my fellow cruisers checked out the Intercontinental Hotel to see if it would be open for her trip in January — no problem!

Perhaps the most disheartening legacy of Wilma is the damage done to the offshore coral reefs, which have long been a paradise for divers. The sea life is slowly returning, but the reefs took a bad hit, and it will be years or even decades before they recover. One of my favorite pastimes in Cozumel on previous trips was to spend a day swimming and snorkeling in Chankanaab Park. The park is still open, but it will likely disappoint swimmers and divers for several more months. However, the park’s two dolphin encounter programs are up and running, and these can be a terrific alternative to snorkeling on your own.

Our five-day Cruise for a Cause seemed all too short, as all leisure trips tend to do. Although we are still tallying the numbers — and trying to make the difficult decision of which organizations to support — I am glad to report that the event was a success and the generosity of Carnival Corporation and our readers will go a long way toward helping some needy people.

If you’d like to take a look at the trip, check out my photo album or some of the other New Orleans trips. And if you are interested in meeting me in New Orleans for Mardi Gras in February, send me an e-mail!

Honeymoon Planning: 6 Tips

2006-11-10T16:42:00.000-05:00

One of the major components of wedding planning is the honeymoon. If you are a traditionalist, you may expect the groom to handle the details. In the words of Julia Roberts in “Pretty Woman”: “Mistake, big mistake.”

Not that a man is incapable of planning a trip — certainly he can. But one person planning a trip for two can easily screw things up. And, if there is any trip that shouldn’t be screwed up, this is it. The honeymoon is the big kahuna of travel, and it would be wise to remember that important marriage line: “Till death do us part”! You don’t want a honeymoon disaster hanging over your marriage for the next 60 years.

So please, avoid the temptation to book an Internet special to some surprise destination. Instead, sit down with your soon-to-be-spouse and a travel agent. Work together as a trio and your idyllic week or more in paradise will go off without a hitch. Yes, there may be a fee, but it’s worth every penny.

Here are six honeymoon tips to get you started.

When? You can travel anywhere, at any time of the year, and each destination will have something memorable, for sure. But please, don’t’ wait till the last minute to plan this event. Begin your honeymoon planning as soon as you’re done with the ring. Advance planning gives your travel professional the time to put it all together, and you might be able to score an upgrade or two.
Where? You really have to talk with each other about this one. Do you long for the romance of Paris or Tahiti, the history of Rome, the art of Barcelona, the nightlife of London, the seclusion of some remote Caribbean beach, the glitter of Vegas, the charm of New Orleans? Or maybe your hearts’ desire is the Poconos in a rotating, heart-shaped bed. The point is, the decision has to be mutual. If you need some help deciding, e-mail me for a destination guide.
Sailing? Cruises have become very popular for honeymoons. If you both enjoy seeing a lot of sights and want to visit many destinations, a cruise might be a good choice for you. There are cruises out there to fit every style and every budget. If you’re interested in a large ship with lots of activities, take a look at Carnival, Princess or Royal Caribbean cruise lines. If you are looking for a smaller ship with a more intimate, romantic setting, think about Seabourn, Silversea or Windstar (which has four-masted sailing vessels). Prices will range from $75 per person per day to just under $300 per person per day. One caveat: If you decide on a cruise, do not scrimp on the cabin. Go with the most you can afford and never, never, never take an inside cabin.
Resort? Some of the all-inclusive resorts like Sandals, which has properties all over the Caribbean, are built and programmed with romance in mind. Others are a little less all-inclusive in their offerings, but are more unique, private, and exclusive. A lot of today’s honeymooners are opting to split their time between the two kinds of resorts. Yes, it involves packing up and moving midway through the honeymoon, but I recommend it. For example, try the romantic seclusion of Ladera in St. Lucia for, say, three days right after the wedding, followed by four days at Sandals Grande St. Lucian Spa & Beach Resort for some fun and partying with other couples. Pricing for all-inclusive and exclusive resorts is comparable to pricing for similar cruises.
Cost? This is not a time to pinch pennies. If you are planning on having children, this might be your last vacation alone together for the next 18 years! Make it count. Your travel professional will ask you about your budget. Be honest! Your agent will make it work. But you should know that it is not unusual for honeymooners to blow their budget by about 10 percent (“Hey, we only get married once, right?”), so plan for a bit of a cushion.
Insurance? Buy travel insurance. You never know what will happen, and because the honeymoon is likely to be a big financial and emotional investment, you want to be covered on this trip. Some policies now have options for cancellation for any reason — which could include cold feet. (But that’s not you!)

Don’t become one of those honeymoon couples that end up in a “Funniest Travel Stories of the Year” column. Unfortunately, honeymoon disasters are all too common. Have you heard the one about the bedbugs in the honeymoon bed? Or the one where the groom went to Panama, but the bride ended up in Panama City, Florida? I could tell you more, but my lips are sealed!

Plan ahead, my friends, and plan wisely. At this important time in your life, you really do need the help of a good, qualified professional.

Go Ahead--Take The Kids To Rome

2006-10-27T16:41:00.000-04:00

I have a family tradition with my kids. In third grade (theirs, not mine), we go one-on-one to some place cool for a bonding vacation. The kid gets to choose the destination, with some guidance from me. My son chose China and my older daughter chose Barcelona. Elizabeth, my youngest and the next up, was torn between Serbia and Rome. That’s when the fatherly guidance came into play. After a brief discussion, we were making plans for a trip to the Eternal City, beginning with a trip to Borders Books & Music to get some guidebooks.

Uh-oh. All the guidebooks told the same story: Rome is not the place for kids. Well, I was never one to follow instructions too well (just ask any of my schoolteachers), so off we went to prove the naysayers wrong.

As soon as we landed in Rome, I knew my worries were for naught. We were in the very center of the ancient world, the mother church of Catholicism, the birthplace of pizza and gelato! Now, from my four years in college (OK, it was actually five years), I knew for a fact that man can indeed live on pizza and ice cream alone. So I set a challenge for my 9-year-old daughter: Find the best pizza and gelato in Rome. Of course, she would not realize that in the course of that quest, she’d get a lot of culture and history, too. Shhh, it’s still my secret!

Our hotel, the Hotel Arcangelo, is a small hotel within easy walking distance of the Vatican. The rates were right, the room was fabulous, the daily breakfast was more than adequate and the service was sublime. The hotel sent a car to pick us up at the airport and also handled our return. The hidden gem of the hotel is the rooftop “piano” (OK, I admit it, I did look around for a piano on the roof, but I never found one. Apparently “piano” is the Italian word for “top floor terrace” on an elevator button. Who would have thunk it?) Via Boezio 15 – 00192, Rome.

Elizabeth and I soon ventured out with an agreement not to spend a lot of time in “boring” museums and long lines, and rededicating ourselves to our mission (Pizza! Gelato!). Here are some highlights of the trip:

The Vatican and the Sistine Chapel. We thought we had gotten a jump on the line to see the Vatican Museum, which included a trip inside the Sistine Chapel, but our jump was not enough and the wait to the door was more than two hours. So off we went to explore on our own and wound up at the Basilica di San Pietro (St. Peter’s), the spiritual center of the Catholic Church and a major destination for Catholic pilgrims. We weren’t pilgrims, but we were plenty awed by the art and architecture. We were especially drawn to the dome, which was designed by Michelangelo with an outer shell to protect the gold-encrusted interior dome. Between the shell and the dome is a spiraling (often dizzying) walkway that we climbed all the way to the cupola, which overlooks Rome and Vatican City. It was a tight and slanting climb, eerily reminiscent of a carnival fun house, but it was definitely worth the effort. The basilica itself is spectacular, and not only for another Michelangelo masterpiece, “Pieta,” which lies behind bulletproof glass. The tomb of Clement XIII by Canova was also very interesting, with just enough creepiness to make it especially kid-worthy.
Chiesa di Santa Maria in Cosmedin. This basilica is famous for its Bocca della Verita (Mouth of Truth), a former Roman sewer cover now embedded in the portico wall of the church. Tradition says the “mouth” will bite off a liar’s hand. (My daughter survived the test, and I have adapted to typing with one hand.) The church itself is often overlooked by the throngs of people lined up for their turn at the Mouth of Truth, but its Early Medieval architecture, frescoes, mosaic floors and Masonic imagery are also well worth a look.
Circo Massimo, or the Circus Maximus, was built around 600 B.C. Billed as one of the largest venues built purely for entertainment, it is said to have seated 385,000 people. The long, oval field was the scene of chariot races and contests between gladiators and wild beasts. Today, only a small section of ruins survives, on the south end. It is a large, lovely park frequented by joggers, lovers and my daughter and me with a picnic lunch.
The Flavian Amphitheater. Huh? Or, for you non-Romans, the Coliseum. This was the site of ancient gladiator battles and is one of the prime symbols of Rome. Throughout the years, various popes quarried its marble, so this once-majestic building is more run down than it should be. Still, its size and history are breathtaking. Admission was a bargain, but the lines were long. The experience is worth the wait, however, so long as you avoid the hokey faux gladiators that surround the site (believe me, they are only interested in modern currency!).
The Forum. This was once the political and religious center of the Western world. Today, the Forum consists of fragmented columns and ancient pockmarked streets. However, even in this condition, it is a testament to the ingenuity of Roman civilization. The must-sees in the Forum are the Sacred Way, the Via Trionfale (where generals paraded with their soldiers and prisoners) and the ancient Senate House. Scattered around are smaller basilicas, temples, monuments and arches. It was here that we made friends with many of the stray cats that seem to have taken up residence in a house dating from the first century B.C.
The Pantheon. We discovered the Pantheon on our first day by accident, while in search of the best gelato. This huge round temple was dedicated to all the Roman gods and is considered the best-preserved ancient structure in the city. It was rebuilt in the second century by Emperor Hadrian and has the largest unreinforced concrete dome ever built; 142 feet wide and 142 feet high, it is a perfect sphere, and the walls are 20 feet thick. I stared in awe at this engineering feat for close to half an hour, wondering how they managed it without a crane or backhoe. Sunlight enters the building through a small window in the center of the dome, making the colors in the marble floor come alive. The first king of Italy, Vittorio Emanuele II, is buried here, as is the painter Raphael (my daughter was hoping for Ninja Turtles). Admission is free, but there is usually a moderate wait.
Spanish Steps and Piazza di Spagna. These steps and piazza lie at the heart of the shopping district, which includes stores like Fendi, Dolce & Gabanna, Louis Vuitton and my favorite: the Ferrari Store! The Spanish Steps are a great vantage point for watching the life of Rome pass by. Be prepared for crowds — any time of the day or night. Observe the street musicians, vendors, lovers and fellow tourists. The flowers on the steps were in full bloom for our visit and they were a sight to behold. At the base of the steps is a fountain credited to two Berninis (father and son), and John Keats’s house overlooks the steps.
Trevi Fountain. This is perhaps the most famous fountain in all of Rome, and it is always thronged with tourists (watch your wallet or purse) re-enacting the tradition introduced by the 1954 film “Three Coins in the Fountain.” Before leaving Rome, you must toss a coin over your left shoulder into the fountain; that way your return is assured. A local told me that a second coin assures you will return with the love of your life. Not sure about the authenticity of that advice — he may have been the coin collector! Even with the crowds, you should get a good view of the mighty god Neptune riding his winged chariot through rushing waters supplied by the ancient Acqua Vergine aqueduct. The fountain is an especially nice treat at night.
The Bioparco zoo. Located in Villa Borghese, this zoo is a fantastic place to spend a sunny day in Rome. On our family trips, a zoo visit is always a must. This one did not disappoint. We picnicked by the lake and fed the ducks, swung on the swings, chased down an albino peacock and went nose-to-trunk with an elephant. It was a perfect end to a fantastic trip, and seeing the smiles of kids and adults as they watched the animals was priceless.
Antico Caffe Grecco is the oldest coffee bar and restaurant in Rome (or so we were told). It is a renowned and historic coffee bar, gelateria and lunch caffe just off the Piazza di Spagna and the Spanish Steps. This was a hangout for Byron, Keats, Goethe, Wagner, Liszt and Joyce, among others. The mazelike interior is decorated in Late Baroque style. Photos of past visitors and dignitaries line the walls (my photo is on order).

Well, there you have it: a quick snapshot of a successful Roman holiday with a 9-year-old in tow. Certainly not the fiasco that the guidebooks made it out to be. Elizabeth is still talking about it and showing off her photos to her friends. If you’d like to take a peek at our trip, check out the photo show.

Oh, and about that quest. After visiting at least three pizzerias and four or five gelaterias each day, Elizabeth and I came up with some clear-cut winners.

In the pizza category, the winner is:

Pizzeria La Montecarlo. The alley outside this pizzeria is usually filled with tables occupied by loud Romans — always a good sign when the locals have turned out en masse. The service is faster than it is polite, but the pizzas are great. Elizabeth’s favorite was a plain margareta pizza with fabulous mozzarella and tomatoes. Mine was the special one they make with fresh red peppers and a very unique sausage! Bring cash, because they don’t take any credit cards. Via dei Savelli 13 (near Piazza Navona), Rome.

In the gelato category, it was a very tough choice, but we went with a place that has a U.S. connection, a cousin-operated delicatessen by the same name in my hometown, Annapolis, Md.

Caffe Giolitti. The air-conditioned, pink- and green-marbled gelateria screams ice cream. More flavors than you can imagine, and a variety of cones. The chocolate-dipped cone was my favorite with stracciatella, while Elizabeth opted for the basic sugar cone with mocha. The gelateria is always crowded and seemingly always open. Via Uffici del Vicario 40, Rome.

Ooooh! It's Soo Big!

2006-10-06T16:40:00.000-04:00

You’ve heard about how big it is. You’ve heard about how beautiful she is. You’ve heard about her first time. You even heard about how people can treat her like trash. But how is she doing, now that she’s been around the block a few times? Is this some hussy I’m talking about? Nope. I am talking about the largest cruise ship out there (at least, the largest cruise ship as of this writing) — Royal Caribbean’s Freedom of the Seas.

In August, I packed my bags, grabbed my kids and checked my carry-on bags (“No toothpaste aboard the airplane, sir!”) and headed to Miami to take a keen eye to this vessel that has gained such notoriety in such a short time. “Today” broadcasted a show from the ship when it arrived in New York, and Magic Johnson launched a new travel venture on board.

Is the ship really all that? Ever the skeptic, I wanted to know. And you know what? It’s not all that. But it comes damned close! There is plenty that Royal Caribbean does right, but like any groundbreaking product, there are kinks to be worked out.

Embarkation. When we stepped off the transfer bus at the pier, we all groaned in unison. The lines were beyond belief! It turns out the crowds we saw were a combination of people embarking and others disembarking. Once we figured that out, we navigated our way to the entrance and sailed through check-in. Note to RCCL: There should be more people street-side to direct your guests to the proper entrance and to advise how long the wait isn’t.

The safety drill. We all need to know about emergency procedures and safety at sea. But when you are sailing a small city, gathering everyone at one time in several locations seems problematic to me. For our safety drill, we were summoned to our lifeboat stations, dressed in the oh-so-fashionable orange life vests, and made to endure the Miami sun and humidity. If I had to sum it up in two words: freaking miserable!

I suggest putting the safety drill on the televisions in the cabins, have the passengers stand outside their cabins for life-vest inspection by the crew, then have them report to the lifeboat station anytime in a six-hour window to be checked in by a crew member. This would ensure that all on board are advised and aware of the safety procedures, and lessen the likelihood of anyone passing out on deck.

Food and drink. The food was great in all the venues from Johnny Rockets to the main dining rooms to room service. I did not dine at Portofino (the Italian specialty restaurant), but I did dine at Chops (the steakhouse), where I had the best filet I’ve ever eaten anywhere — on land or sea. The service was excellent, too, with waiters and waitresses there at every turn.

The disco, called The Crypt, was hip and the DJ was great. It’s a great place to hang out, but quite loud. For some peace and quiet, the Olive or Twist lounge is the place to be. The views from the almost-top deck are phenomenal, the drinks are strong and the staff is top-notch. Strangely, though the ship carries more than 4,000 passengers, the lounge was never crowded; in fact, a window seat was always available.

The only dining problem I encountered was at the breakfast buffet in the Windjammer Cafe, where there never seemed to be enough crew to handle the crowds. Tables were scarce during peak hours, and most of the available tables were dirty. On three of the days, our cruise director, James, had to make announcements to the effect of “Eat up and get out — others are waiting!”

Here’s another worrying sign: The majority of the servers I spoke with said their contracts were ending soon, and they probably would not be renewing. Is this expected turnover related to the ship’s size? Is the meal service just too big to handle? Or is it just the same old story: The cruise industry pays a pittance for incredible amounts of work, and the “romance” of the sea fades fast for the crew?

The ship. Without doubt, the ship is magnificent. From the spectacular promenade to the cantilevered hot tubs to the “Flow Rider” (onboard surfing and boogie boarding) to the food and the service — it’s all top-notch. Every cabin has flat-screen TVs, which make for a roomier cabin, and they have large screens to boot. The balcony was roomy and the beds rival any I’ve slept in, even during the recent hotel bed wars.

One complaint I heard several times from others is that there is no midship elevator. Elevators are found only at bow and stern, and a midship lift would have been welcomed by hundreds. My personal gripe is the modular construction. Obviously this is a way to cut time and costs during shipbuilding, but there were spaces on the ship (for example, my cabin and the main dining room) where I felt I was in an upscale mobile home. Everyone in my group said I was crazy. It certainly did not affect my cruise, but it is something that still bugs me.

The water. There are plenty of places on board to get wet and have some fun. The H2O Zone is a wonderful water park for younger kids, but I found that my own children (ages 15, 12 and 9) all grew bored with it very quickly. The Flow Rider, on the other hand, was incredible — there is no other word to describe 30,000 gallons of water rushing up at you as you surf or ride a boogie board 120 feet above the ocean, or — in my case — try to ride a board. While the littlest kids cannot do it, most kids 8 and up should be OK.

The main pool, I’m sorry to say, is entirely too small. (The main pool is actually two small pools, separated by a walkway.) On sea days, it looked like a Turkish sauna: wall-to-wall people. It was horrible. Same thing for the adults-only pool, though that pool was much more comfortable on port days. Now, I am not an engineer, but I could play one on TV, and my suggestion for the next ship is to scale down the H2O Zone, elevate that deck into a bridge and enlarge the main pool. (RCCL: My bill is in the mail.)

The entertainment. Again, excellent. The ship has everything you could ask for — comedians, magicians, wonderful production shows, fun and games with the cruise staff — and no one seemed to leave any venue disappointed. All but a few shows were appropriate for all ages. My kids did not partake in any of the “kids clubs,” but the cruise staff was always looking for ways to engage the kids, offering everything from karaoke to family game shows to interviews at the Flow Rider on RCTV.

The ports. As I had suspected, the ports of call on this cruise were secondary to the experience on board the ship. In fact, it seemed that most of my shipmates were veteran cruisers who had already visited most of the ports; many stayed aboard ship during port calls.

From the day this ship was built, I wondered how the company would tender thousands of sightseers from ship to shore. Well, Royal Caribbean nailed the solution. Since very few piers can accommodate this ship, the company has hired local ferry operators to service the transport. Instead of two tenders taking 50 or 75 people to shore, now there are two to three 400- to 500-passenger ferries to move the masses. Well done, RCCL! Your passengers thank you, and I’m sure the local economies thank you!

All in all, the cruise was fantastic, and I would certainly do it again. The few glitches and issues I encountered are truly minor in the scope of things, and the memories will last a long time. If you want a peek into my trip, I can send you a copy of the menus, and you can see some photos from the largest ship afloat.

5 Family Friendly Resorts

2006-09-20T16:39:00.000-04:00

Like it or not, kids today do indeed rule the roost, and they are a huge target audience for anyone looking to sell something. Ever wonder why Kellogg’s is the largest sponsor of Saturday morning cartoons? Well, travel is no different, and if you have kids, you would be wise to make sure the vacation “you” select is also one they will enjoy.

This familial shift has not gone unnoticed by resorts and other travel suppliers. They want the kids (the “influencers,” as the marketers say) to have a great time and they want families to come back for more. Gone are the days of just having a swimming pool and pointing the way to the mini-golf down the road. To compete in today’s market, resorts looking to lure families had better provide such amenities as childproofed rooms, toddler tennis lessons, kindergarten facials, family bonfires and clambakes and, of course, a kid’s menu in a gourmet restaurant. Yes, you might see a PB&J listed right next to the chateaubriand.

Earlier this summer, Child magazine commissioned a survey and came up with its 10 Best Family-Friendly Resorts. Here are the top five, along with some selected amenities they offer.

The Breakers, Palm Beach, Fla. The Breakers lies on 140 oceanfront acres in the heart of Palm Beach. The resort offers some fantastic parent facilities, including a five-diamond restaurant, two championship golf courses, pool and spas. For the kids, it offers such services and activities as kids’ camp, baby-sitting with screened sitters, a junior golf academy, weekly bonfires on the beach and family kickball games.

Winnetu Oceanside Resort, Martha’s Vineyard, Mass. Overlooking the Vineyard’s south beach, this property consists of six studios and 48 one- to four-bedroom suites. For the grownups, personal trainers are available along with complimentary Pilates and yoga classes. For the young ones, the offerings include poolside “Dive-In Movies” and a peewee tennis club. Need to get around the property or the local area? The resort offers transportation in some of its classic autos, including a 1929 Model A “Woody,” a 1931 Model A open-air bus and a 1945 firetruck.

Kingsmill Resort & Spa, Williamsburg, Va. Any place near Busch Gardens and Colonial Williamsburg gets my vote, and a place with three-story condos and a waterfront (James River) setting has to be a winner! For the parents, there are championship golf courses and a wonderful spa featuring a “Kingsmill Sampler” with Swedish and deep-tissue massage, hot stone aromatherapy, reflexology and more. On the family and kids’ side, the resort offers baby-sitting, pools, a marina with fishing equipment, kayaks, paddleboats and a sandy beach perfect for collecting shells. And for the pampered princess (my own daughter comes to mind): a 90-minute evening spa camp complete with plush robes, nail painting and a mini footbath.

Loews Coronado Bay Resort & Spa, San Diego, Calif. Four hundred and eight rooms on 15 acres on the Pacific Ocean. Don’t have to say much more. The spa is fantastic for the adults, but the family amenities really shine at the Coronado. The resort has a “Did-You-Forget?” closet stocked full of cameras, shampoo, baby swings and much more for harried parents when they arrive. All kids get a welcome bag on arrival, and the resort will childproof your room as requested. Some favorite kid activities are the kickboxing and yoga classes, the gondola cruises on San Diego Bay and kite flying in the brisk ocean breeze. The Coronado Bay Resort is also known for keeping kids front and center. While a lot of other hotels and resorts tuck their kids’ programs away in a corner, the Coronado has a different philosophy. According to Kathleen Cochran, the general manager, “Here, we want kids to be seen and heard.”

The Colony Beach & Tennis Resort, Longboat Key, Fla. Tennis is the name of the game here at Colony Beach but, believe me, there is plenty more to do in this suite-only resort on 18 uncrowded acres near Sarasota, Fla. The resort offers a beachfront playground complete with a slide, walking bridge and many climbing opportunities. The tennis program is designed to get the kids hitting the ball, which to a kid is a lot more fun than getting it over the net. How about a family sailing clinic or a hunt for treasure on the beach? “Casual” is the mantra here, and kids don’t need to cover up inside as they do at other places. This is the most laid-back resort of the five, and the only true parent-only perk (in my opinion) is the spa.

As you plan your next family vacation — maybe for this holiday season, spring break or next summer — think past the cruises and Walt Disney World and consider something a little different. You get only one shot at family, and if you can experience life together, you all win! And, if you are able to book off-season, you just might save a few Jacksons!

10 Cruise Etiquette Tips

2006-08-30T16:38:00.000-04:00

Recently, I had the pleasure of sailing on the world’s largest ship: Royal Caribbean International’s Freedom of the Seas. It was a fantastic week which was exactly what the doctor ordered for some rest and relaxation for my family at the end of a hectic summer. But after witnessing the behavior of some of the passengers, I had to wonder if they saw the cruise as an opportunity to be rude and obnoxious. If Emily Post were not already dead, those louts and bounders would certainly have sent her to her grave!

Let us forswear the role of Ugly American and start to mind our manners. These 10 tips were developed after a week on the high seas, but they are equally applicable to a land-based vacation or business trip. Read them and resolve to restore some civility to the art of travel.

Don’t expect perfection. With today’s ships carrying three and four thousand people at a time, trust me, the experience is not going to be perfect for everyone. Your toilet may clog. The handle may fall off the sliding door. Your table mates may sometimes be rude (my own children come to mind). Have a good attitude and your cruise will go a lot more smoothly.
Get some exercise. Fact: The elevators are going to be crowded around dinner and show times. A bunch of crabby people waiting for the elevators will only stir each other up even more; I saw it happen time and again. If you are physically able, why not walk off that crème brûlée and take the stairs — or maybe do a lap on the Promenade Deck.
Shut up. It is not necessary to slam your cabin door each time you enter and exit the cabin, and it is rude to do so at 3 a.m.(some passengers actually sleep — at night! — on a cruise). Close the door slowly and preserve some of the peace. Never been on a cruise? There are probably a hundred cabins within earshot of each slammed door.
Practice moderation. OK, it’s your vacation: Have fun and party on. But know your limits. No one likes a sloppy drunk, and the last thing you want to do is spend a night in the medical facility because you planted your ass through the glass coffee table. No one will convince me that excessive drinking is not a huge factor in all the recent “crimes” at sea.
Be discreet. Aboard ship, we are all equals. I don’t need to see your Rolex watch, or that 10-carat diamond. No need to flash a wad of cash in the casino either. For one thing, you could be asking for trouble; for another (listen carefully): No one really cares! And another thing, while the ship is your home away from home, it isn’t actually your home, so if you feel the need to wander the hallways, please do so wearing street clothes not your curlers and nightie — or less!
Remember that you are a world traveler. You may hear others speaking a different or unfamiliar language. (No, it is not a foreign language; it may be foreign to you, but it is not foreign to millions of perfectly competent speakers). If an announcement needs to be made, it will likely be made in several languages; after all, people who speak a language other than yours have the same right to safety and information as you do. Do not demand that people accommodate you. It is all about compromise.
Be a good audience member. If you are tired, don’t sit in the front row. How demeaning is it to a performer who is giving his or her all to look out and see an audience member nodding off mid-performance? Now imagine the reaction if there is also a line of drool dribbling from the corner of your mouth. Not a pretty sight, although the photograph I took is a good conversation piece!
Stop whining. If something has gone wrong or you are unhappy, there is no need to drag a few thousand other people into your mess. There is a simple solution: Ask management to correct the problem. Whining just brings everyone down and — who knows? — your expectations may be way out of line. And another thing: There’s not much anyone can do about a cloudy day.
Dress for public view. If you wouldn’t walk into Wal-Mart wearing short shorts and a tube top, you probably shouldn’t wear them on vacation, either. Same with a thong. People come in all shapes and sizes, but most of us are not looking to become acquainted with your every bulge and curve.
Be generous. Tip. Our waitress on the Freedom of the Seas is paid $50 a month. Yes, you read that correctly! The rest of her income comes from gratuities. To the family in the cabins across from me: I heard you all making plans to order room service for 16 on the last night of the cruise so you could avoid having to tip in the dining room. Shame on you!

Fortunately, rude passengers were a minority on this cruise. Freedom of the Seas is a beautiful ship, and Royal Caribbean offers wonderful cruises for travelers of all ages — I’ll have more on that in a few weeks. For now I will step off my soapbox (endless ranting isn’t polite either, even for a good cause).

But I will ask you: What peeves you on your vacation? Drop me a line and let me know.

All-Inclusive: What does It Mean?

2006-08-11T13:31:00.000-04:00

When is an all-inclusive vacation really all-inclusive?

That’s a question that comes up often when travelers consider whether to book a resort vacation or a cruise vacation. So often, in fact, that it makes me wonder if there really is such a thing as an all-inclusive vacation anymore. And if not, which one is more inclusive: the cruise or the resort?

It’s important to know what you’re getting from your “all-inclusive” deal, whether it’s on land or at sea. If you fail to research the product properly, you could end up on a trip from hell with a credit card bill to match. There’s no need for that to happen, so listen up.

Cruises are rarely all-inclusive.

Most cruise lines include your cabin, your meals and your onboard entertainment in the published fare. But if you’re not careful, the bill that is discreetly slipped under your door on your last night at sea just might make you want to jump ship.

On most cruises you can expect to pay extra for beverages (not just alcohol, but also soda), all shore excursions, any meals in the “specialty” restaurants, onboard purchases, gambling (never charge gambling to your stateroom unless you want a hefty surcharge), maybe ice cream at the Häagen-Dazs shop, your burger at Johnny Rockets, your internet access, your telephone calls and, of course, your tips.

For a family of four, you can easily add $1,000 to your “all-inclusive” cruise fare. When you board, you will usually be required to put a credit card on file for those charges. For those who don’t use credit cards, or don’t want to give their credit card number to the ship, many ships now require cash deposits of $200 per day; any refunds due at the end of the cruise will be paid by check when you disembark, so save some money for the cab fare home.

As long as your travel professional (or professional Web site) has made you aware of the additional costs, you will have a great time enjoying the experience that only cruising can offer. Unlike any land-based vacation, a cruise will take you to many different places — five or six ports of call during a week at sea. While the port stays tend to be short, cruising is a good way to get the flavor of a region — perhaps as a prelude for a future land-based visit. Ships currently sail in all seven oceans and while the Caribbean may be the most popular, cruising can be also be a great way to see the South Pacific. If the warm sand is not calling, cruising Europe can save you a bundle. Take advantage of the weak dollar and book your “mostly-inclusive” vacation with your U.S. dollars (save the splurge for that fabulous restaurant in Monte Carlo or Barcelona).

All-inclusive resorts are a relatively new phenomenon, and they are limited mostly to the Caribbean and Mexico. Here, for one upfront price, your vacation does indeed include virtually everything, including all your drinks, ice cream, water sports, diving, and yes, even golf if it is available.

If you are a finicky drinker, be sure to check whether the program includes premium alcohol; a lot of resorts include only the local hooch. Of course, any personal purchases and gambling are on you. You will be required to put a credit card on file for your incidentals, but it is very easy to walk away without any charges. Your personal expenses will be a bargain in the Caribbean and Mexico, anyway, due to the strong dollar in those areas.

Now that your expenses are in check, be sure the all-inclusive resort lifestyle is for you. Most all-inclusive vacationers are content to remain on the resort property just basking in the sun, one umbrella over their head and another in their drink. The resorts generally do offer side trips to local attractions for guests who get antsy; the prices for these are comparable to what you would pay for a shore excursion offered by a cruise line.

As on a cruise ship, the food at an all-inclusive resort will be plentiful and varied in the main dining area. Most resorts will have several themed restaurants for you to try out as well; these restaurants generally require a reservation and have a dress code, but they are available at no additional charge.

Cruise or resort? It’s up to you. But as you plan your “all-inclusive” vacation, you need to keep one more thing in mind: Many destinations are very affordable once you get there, but the cost of getting there is sky high. So choose your resort or cruise carefully. Cancun and Jamaica (the epicenters of all-inclusive resorts) offer affordable airfare worldwide, and many cruise lines now sail from embarkation cities all up and down the U.S. coast: Baltimore, Norfolk, Philadelphia, New York, New Orleans, Galveston, Los Angeles, Seattle and San Francisco. If you don’t know all about air routes and cruise ports, talk to a travel agent.

With some research and a better understanding of what “all-inclusive” means, you can get control of your vacation costs. That way you’ll know what you’re paying for, and you’ll come home relaxed and refreshed — not broke.

5 Great Travel Websites

2006-08-05T16:37:00.000-04:00

Buying travel used to be so simple. You called your travel agent and he made the arrangements for you. The Internet changed all that. There are thousands of good travel Web sites out there, but here are my current picks: three outstanding long-timers and one up-and-comer worth a mention. Oh, OK, full disclosure: One of the up-and-comers is mine.

SeatGuru. Do you think that all airplane seats are created equal? Well, they’re not! SeatGuru is an database of virtually every airline seat in the skies — “The Bible of Seat Pitch,” if you will. All you need to know is your airline and the type of aircraft you are flying, and SeatGuru will tell all. Find out which seats recline a bit more, have more legroom, have armrests that will raise — even which ones have a power port to power your laptop or iPod. More importantly, SeatGuru will tell you the seats to avoid. As a professional travel agent, I rely on this site a lot. The interface is simple to read and the site has recently added a listing of such in-flight amenities as audio, beverage services, bassinettes and changing tables.

FlyerTalk. If you spend more than a few hours in the skies over the course of a year, FlyerTalk is a community you need to visit. This huge bulletin board allows its 111,000 frequent-flying members to discuss everything from the best airport restaurants to who has seen Air Force One. A big reason for this site’s success is the interaction between members trying to maximize their frequent-flier miles and loyalty points. Are you looking for a promotion that might bump you up a rank to Chairman’s Preferred? How about a special routing to earn triple points? You won’t have to look far. While it may seem a bit daunting at first, the site has a wealth of information and a fantastic New User Guide that will help you navigate the skies.

1Trip3. 1Trip3 is a new site for the leisure traveler that is scheduled to come online very soon. While your travel agent is no doubt very knowledgeable, your needs may exceed his reach. Would you schedule your appendectomy with your ophthalmologist? No? Then why is your cruise specialist arranging your African safari? 1Trip3 addresses this problem by connecting agent specialists with travelers. Agents register with their specialty and then take turns fielding travelers’ requests. Each request is sent to three qualified agents; the traveler decides which agent — if any — to work with. There is no cost to the traveler, who gets “special handling” for free.

Travels With Fred. This is my site, and it is targeted to experienced travelers with some miles on them, folks who are Internet-savvy and people who believe, as I do, that travel is just plain fun. Are you a master mouser, confident enough in your Web sleuthing to book your own trip? Travels With Fred may be the site for you. But what if you’re not sure you’re ready to book it alone? Travels With Fred may be the site for you, too, because at any point in the research or booking process, a flesh-and-bones travel agent is available to help you — at no charge. Need a simple recommendation? Send an instant message to Fred. Need something more complex? Meet one of Fred’s agents face to face in your local Starbucks. If nothing else, take advantage of the complimentary destination guides that the site will send you by e-mail. They are a wealth of information and will go a long way to help you plan your next trip.

Tripso. Of course, the best is saved for last. Tripso is a wonderful site that grabs the travel industry by the horns and attacks from all angles. In addition to Christopher Elliott, the famed travel troubleshooter, the site offers frank commentary from every side of the industry: flight crew, travel agent, cruise expert, road tripper, security and safety, loyalty and luxury travel, not to mention bargains and destinations. Come fall, Tripso will have the hotel industry covered, too. Need to keep up on the travel news? Tripso publishes a daily newsletter highlighting the day’s news as it affects travelers. There is a weekend edition, as well. If you are looking for a community of active travelers and travel agents, check out Tripso’s forums, where you’ll get the frank and honest answers you deserve. Admittedly, I am biased, but I do believe Tripso is “The Last Honest Travel Site”!

Do you know of another essential travel site? Let me know and I will pass it along (with credit of course) in a future column!

Keeping Safe At Sea

2006-07-28T13:30:00.000-04:00

George Smith, Merrian Carver, Annette Mizener, Lynsey O’Brien. All these people have disappeared from a cruise ship in the past two years; all are presumed dead. This is a horror that no family should ever have to face. The cases are especially painful because the full stories will probably never be told. There is just too much unknown about them, too much to uncover from hundreds of miles out to sea.

A while back, I suggested some common-sense tips for cruise safety. Had these folks followed that advice, I venture to say that some would still be with us today — perhaps planning another dream cruise. But then I got to wondering: Just what do the cruise lines do to ensure the safety of their passengers?

I have been on many cruises in the past and am looking forward to one in August, on the Freedom of the Seas, and another in October, a “Cruise for a Cause” on Carnival’s Fantasy.Having never noticed an obvious security presence on cruise ships, I asked Jennifer De La Cruz (an appropriate name if I’ve ever heard one), Director of Public Relations for Carnival Cruise Lines to fill me in.

Q: OK, so I’m stumbling back to my cabin (hypothetically, of course) after a fantastic night in the disco. Way down the hallway, I see a couple of guys in a pretty serious fight. What am I supposed to do? How does Carnival react to this?

A: Each Carnival ship employs a team of visible uniformed security personnel. Guests who witness a situation that they feel warrants attention can speak to a member of the security team at any time or ask any shipboard employee to call security. Guests can also contact the purser’s office via any shipboard telephone or in person at the purser’s information desk, which is staffed 24 hours a day, seven days a week. In emergency situations, guests can also dial 911 from any shipboard phone at any time.

Q: Say something happens to me on board and I feel that the response was insufficient. What should I do?

A: Guests can always talk to the purser’s office with any concerns or questions regarding any subject on board. If guests are not satisfied with the resolution, they are welcome to talk to the shipboard department head or the hotel director, who oversees all hotel systems on board. Although it is recommended that guests bring any concerns regarding their cruise to the attention of shipboard staff who can address the situation while on board, guests are also welcome to contact Carnival’s Guest Relations Department either in writing or by calling toll-free 1-800-438-6744, ext. 71555, following their voyage.

Q: I know you must keep records of incidents at sea. How prevalent are these incidents?

A: Carnival Cruise Lines carried 3.3 million passengers in 2005 — more than any other cruise line. Incidents such as those described above are extremely rare, and the overwhelming majority of Carnival guests enjoy their cruise, as indicated by a satisfaction rating of 98.5 percent. Cruising remains the safest mode of transportation available.

Q: Without giving away sensitive security information, can you tell me a little about the staff and training, as well as the systems on board to ensure safety?

A: The safety and security of our guests and employees is our highest priority. While we are not permitted to discuss specific elements of our security program so as not to undermine those efforts, we can assure our guests and travel partners that we are at a heightened security status and that the safety of our guests and crew is of paramount importance.

Carnival maintains a high level of security through an onboard uniformed security force, which works in tandem with Carnival’s shoreside security department, which is made up of former law enforcement professionals. Carnival security personnel are required to have previous experience in one of the following areas: the military, law enforcement or private security.

While security personnel who join the company are already experienced in basic security procedures, they still attend seminars at least once a year that include updates on any new security procedures, as well as training in specialized areas such as terrorism and bomb detection. Security personnel also undergo ongoing training in first aid, fire prevention, firefighting, crime scene investigation, and crisis and crowd control management.

Well, I have to admit, I had never really given much thought to security on board a cruise ship. I have sailed with Princess, Carnival, Royal Caribbean, Crystal, Holland America and even the defunct Premier Cruise Line, and I have never once witnessed anything that I would consider to be an “incident.” I’ve never heard of any rapes or unwanted passes, nary a mention of a ransacked stateroom and certainly never a story of a man overboard. I imagine that with all the scrutiny, all ships have programs like Carnival’s in place for guests’ safety.

So, how safe is cruising? A cruise vacation is certainly as safe as any other vacation, and more safe than most. I’d wager that you’re more at risk venturing to your local 7-Eleven, especially if it’s in Washington, D.C., where Police Chief Charles Ramsey recently declared a “citywide crime emergency” because tourists were being attacked on the National Mall and the murder rate had gone sky-high. People just need to be responsible for their behavior when they are cruising, and they need to remain vigilant. It is a really simple formula.

I am a single dad, and I would never put my kids in jeopardy. I have traveled with my kids to China, Italy, Spain, England, France, Mexico and most of the Caribbean. To be honest, I feel safer and more in control when I take the kids on a cruise than when we head out on a land-based trip. Perhaps it’s because we are a captive audience, or perhaps it’s just intrinsically a safer vacation.

But instead of taking my word for it, book a cruise and see for yourself. Tripso is sponsoring a Cruise for a Cause with Carnival in October that visits New Orleans and Cozumel. Why not take four days off and experience cruising for yourself!

A Wanted Man (Finally!)

2006-07-14T13:29:00.000-04:00

Finally! At age 44, I have several women wanting me — and one man.

Wilhelmina from The Old Coffee Pot wants me, and so does Ginnie from Tours by Isabelle. Beth Hanning from Gallery Rinard wants me — and she’s married! I’m pretty sure Stephanie from the Cats Meow wants me, too. And Christine DeCuir, from The Convention & Visitors Bureau, she wants me so bad she sent me some goodies. As for the guy, well, that’s Ernie from Haunted History Tours — and, yes, he wants me, too!

I’m not talking about some swingers’ club — I wish!

No, I’m talking about my recent weekend in the Big Easy. I met hundreds of people, and all of them said one of two things: “Thank you” or “We’re glad you are here.” As most of you know, I made a trip to New Orleans in February to see how things were going after Hurricane Katrina; at that time, I penned two columns: one on the good, the other on the bad and the ugly. This time, the mission was the same: I wanted to see what progress since I had last visited. I also wanted to escape the torrential downpours in the Northeast!

Like last time, there are good stories and bad ones. The good news is that more businesses have reopened. This visit took me to the Maison Dupuy (my favorite hotel in the city), which fully opened on April 1. I was able to eat a wonderful filet at Dickie Brennan’s Steakhouse, but I didn’t have time to venture to its cousin establishment, world-renowned Brennan’s, which had just reopened on June 8.

I also took the same “disaster tour” that I took in February with Tours by Isabelle. That brings me to the bad news: The progress outside of the tourist spots is slow going. I think there is another trip in my future, and next time I will be toting a hammer and saw to see if I can lend a hand. Believe me, these folks desperately need it, so please, if you are able, do your part as well.

Considering it was summer, when business is usually slow, the town was surprisingly active. People are finally getting the message that New Orleans is no longer a disaster area, but rather a town on the mend. It was hot as hell, of course, but no matter where I ventured, I felt safe in all ways. The police presence was obvious and comforting. Unfortunately, there have been problems with drugs and looting in desolated neighborhoods that the city police department could not manage on their overtaxed resources. Fortunately, the National Guard has returned to the city, a welcome and overdue response to a mayoral request many months ago, and the guardsmen are hearing the same words I did: “Thank you” and “We’re glad you are here”!

Outside the desolated neighborhoods, the city is showing definite signs of recovery. Bourbon Street is alive and well. The Aquarium of the Americas is open again, as is the New Orleans Museum of Art. The Riverwalk Marketplace is open. Fabulous music is once again pouring out of almost every doorway until the wee hours of the morning. The lines at Café Du Monde are long as usual — and the beignets are as decadent as ever. However, the real sign to me that New Orleans was open for business were the two shows on Friday and Saturday night at Preservation Hall. Somehow, hearing a trumpet, two saxophones, a drum and a bass made “When the Saints Come Marching In” sound like a true song of resurrection — especially with football training camps beginning soon.

The message is that New Orleans and the Gulf Coast are rebounding — but the recovery is slow and they still need some help! Maybe you have skills that can literally help the region rebuild. Maybe you can sponsor a fund-raising night in your local community. Check out the New Orleans Convention & Visitors Bureau Web site, which has information about two tourism relief funds. Of course, one of the best ways to help is to go to New Orleans and spend some money!

While you’re at it, check out Tripso’s own Cruise for a Cause. Tripso has partnered with Carnival Cruise Lines to bring some monetary and tourism relief to the area with a four-night cruise from New Orleans to Cozumel — another area recovering from a hurricane. The cruise begins on October 26. Tripso and Carnival will donate a portion of your cruise fare to local causes to help rebuild these two great destinations. Please consider doing what you can!

New Orleans is down, but it’s not out. The floodwaters have receded, this year’s hurricane season looks to be less severe than last year’s, and the “Old New Orleans” that I know and love seems to be coming back — though not soon enough for me!

What About Identity Theft?

2006-06-30T13:28:00.000-04:00

Every day there is a news story about identity theft. The Department of Veterans Affairs recently lost information on millions of Americans; Hotels.com lost data on thousands. Now, your travel agent is asking you for all sorts of information. Are you setting yourself up to have your identity stolen? Possibly.

But probably not. Let me tell you why.

When you work with a travel agent — whether face to face or mouse to mouse — you are looking to purchase more than just travel. Not just a trip, not just a cruise, not just a flight — but an experience. And with the right agent, it will be an experience that will in some way enrich your life.

Here’s an example. Three weeks ago I was in Rome, where I witnessed a spectacular fireworks display and celebration as the Swiss Guards marched into the Vatican to celebrate the 500th anniversary of their protection of the Holy See. I could have booked any old hotel, but my travel agent, Lynda, who works in my office and knows me very well, booked me a room with a patio overlooking St. Peter’s Square. She didn’t just book a room, she booked my experience. See the difference?

If Lynda did not know me so well, I would have missed an experience that will be with my daughter, Elizabeth, and me forever. But Lynda is a great travel agent, so she knows me inside and out. In fact, she often knows which trip I’ll be taking before I do. How? Because she’s proactive. She keeps her eye out for travel opportunities that she knows will excite and interest me. And the surprising thing is, I am only one of a thousand clients she serves each year.

It is all about “Customer Relationship Management” (CRM), and it is not evil. It’s how service providers operate. Ever wonder how the Domino’s Pizza guy knows you like large pepperoni pizzas? How the supermarket miraculously spits out coupons that you can actually use? It is all about knowing your customers and keeping track of their interests, preferences and habits.

Travel agents are experts at CRM. In the old days, your information was kept in your agent’s head or maybe in his Rolodex. Today, it is likely to be kept on the agency’s computers. (Our office uses a program called ClientBase, a CRM program developed specifically for travel agents.) With each contact, your agent should be gathering a little more information from you to serve you better down the road.

Little things mean a lot when it comes to creating your experience. Are you prone to seasickness? Maybe a cruise is not for you. Does your family have roots in Greece? Does a particular artist or composer really move you? How old are you? What about your kids? Shuffleboard or windsurfing? Hot dogs or chateaubriand? With this information, your agent can present an experience that will interest you — and leave the others in the trashcan.

A good agent will also keep track of all the tedious stuff you might forget, as well as the stuff you have no desire to monitor. Before switching to our agency, Erin and Gary had a wonderful trip to Paris all lined up and ready to go. But their dream trip got derailed at the Air France check-in counter, where Gary discovered his passport had expired. With a good agent, this would never have happened. A good agent keeps track of your passport – and your visa requirements, deposit dates, insurance coverage, shots, conversion rates, credit card expiration dates and countless other travel details – so you don’t have to. When something needs attention, you’ll receive a reminder — before it ruins your experience.

So, when you have a good relationship with a travel agent, don’t be afraid to give up the 411 about yourself.

But here comes the word of caution: While most agents are honest and most agencies have security measures in place, there is always a chance that your data might be accidentally compromised. So be prudent, especially with Social Security, passport and credit card information. Your Social Security number should never be asked for unless your agent is filling out some government forms for you. And, if you don’t feel comfortable leaving your credit card information on file, don’t do it; it just means the agent will have to ask for it each time you make a purchase. That’s a small price to pay for your peace of mind.

Your travel agent already has an identity, and he probably doesn’t want yours. So, choose your travel agent with care, then let him ask questions — and be honest when you answer them. After all, it’s your experience that counts.

So, what is the recipe for a fantastic travel experience? Take a dose of caution, add a cup of trust and allow your agent to go to work for you!

It's Hurricane Season

2006-06-16T13:28:00.000-04:00

This is the time of year we now dread. Not Christmas. Not the end of school. Not even that bittersweet day when you realize you are another year older — again! I am talking the two words that put the fear of God in everyone who lives on the coast: hurricane season. Yes, very quietly, in the still of the night, about two weeks ago, the 2006 hurricane season began.

Right now, the forecasters are busy trying to figure out the answers. How many? How severe? Where? Currently, they are predicting a slightly less active season than 2005, and the best news is that the U.S. Gulf Coast may get a reprieve.

According to the National Oceanic and Atmospheric Administration, the 2005 hurricane season smashed all previous records. The year saw 28 named storms (the previous record was 21, in 1933), 15 hurricanes (previous record: 12, in 1969), four major hurricanes hitting the United States (previous record: three, in 2004) and four Category 5 hurricanes (previous record: two, in 1960 and 1961). The extraordinary activity of the season was attributed to warm waters in the Atlantic. This year the water temperature is expected to be cooler.

“The Atlantic is a little bit warm, but it’s nothing like last year, which was the worst hurricane season in history,” says David Adamec, of NASA’s Goddard Space Flight Center in Maryland. “Last year the water was really warm. It was downright toasty.”

How much warmer the water will get this season depends a lot on how long a persistent subtropical high-pressure system remains parked over the Atlantic, Adamec says. The high pressure keeps the skies clear and lets the sun beat down and heat up the waters.

AccuWeather, a weather information service based in State College, Penn., is forecasting a more active season for the northeastern United States and the western Gulf of Mexico, predicting that one in six Americans who live in those regions will be affected by tropical winds and rain.

“The 2006 season will be a creeping threat,” says AccuWeather’s chief forecaster, Joe Bastardi. “Early in the season — June and July — the Texas Gulf Coast faces the highest likelihood of a hurricane strike, possibly putting Gulf energy production in the line of fire. As early as July, and through much of the rest of the season, the highest level of risk shifts to the Carolinas. From mid-August into early October, the window is open for hurricane strikes to spread northward to the more densely populated Northeast coast. At the very end of the season, southern Florida also faces significant hurricane risk.”

Well, there you have it from two authorities. Personally, I think hurricane prediction is an exercise in futility. You can never predict what a woman will do, and they don’t call her Mother Nature for nothing. Two things are for sure: There will be a number of storms, and there will be destruction. The important thing is to be prepared, and that’s not too difficult if you follow a few common-sense tips:

Listen to the news. I have already told you we are in hurricane season; now you have to do some snooping on your own. Know when a storm is coming. After last year’s devastation, there will be no shortage of news coverage, I assure you.
Stock up. Every household even remotely in the path of tropical weather should have the following on hand throughout the season: some dry food for people and pets, bottled water, a portable radio, flashlights and spare batteries, a first aid kit and a cell phone. And don’t wait until the storm is bearing down to head for Home Depot. Why not go out tomorrow and buy the plywood you may need to board up your windows?
Heed the advice of the authorities. When they tell you to leave, leave! Pack your valuables and head out of town; your life is simply not worth the risk of staying home. If you are unable to evacuate yourself, call for help. You will be told when it is safe to return. Don’t try to go earlier. There are many unseen dangers after a storm has passed through, and public safety crews need to do their work without having to deal with early returnees. Again, heed the advice of authorities.

Are you planning a trip to hurricane territory? Always, always purchase supplemental travel insurance and check with the insurer about its hurricane coverage. Some resorts offer a “hurricane guarantee,” but these guarantees are usually limited, so read the fine print. Keep in mind that if storm clouds are gathering, it might just make sense from a safety point of view to abandon the trip.

Staying safe during hurricane season is not difficult if you follow some very simple tips. Unfortunately, common sense tends to go out the window in an emergency. But if you make your plans before a storm starts brewing, you will be in a better position to come out unscathed.

Oh, and one more tip: Although the waves will be big, and the surf will be up, leave that surfboard in the garage!

Nude And Lewd In The Sun And Fun

2006-05-17T13:26:00.000-04:00

Last fall, for example, Christopher Elliott wrote a column on nude vacations and it was one of the most successful Tripso columns of the year. About the same time, I noticed that my travel agency was sending a lot of clients to risqué resorts. Destinations like Hedonism Resorts in Jamaica, two SuperClubs properties where the management encourages skinny-dipping, pole dancing, toga parties, big biceps, baby oil, nude volleyball and other general naughtiness.

Having never been to one of “those” resorts, and purely in the pursuit of investigative journalism (please see me regarding the Brooklyn Bridge if you bought that one), I decided to hop on a plane and take a peek for myself.

I would need company, of course, so I asked my girlfriend, at the time, if she would like to go to Jamaica for a week. I may have neglected to mention the name of the resort. Surprisingly, she was still game when she learned we were headed to Hedonism III, in Runaway Bay, where, we were assured, we would find “that famous uninhibited spirit where just about anything goes.”

What could that mean? Thoughts of bacchanalian orgies and throngs of naked women running everywhere did slip into my mind. But wait, did that mean there would be throngs of naked men running around as well? That gave me pause. But like its sister property, Hedonism II in Negril, Hedonism III is run on a “Super-Inclusive” basis, so the food and the booze would be free. And so would the beaches, the fitness center, the saunas and Jacuzzis, the windsurfing, the water-skiing, the snorkeling and scuba diving, the entertainment — and just about everything else you can think of, including the nude volleyball and, yes, the trapeze. Things were looking up! And I guess I could handle a throng of naked men so long as there was a female throng to offset it.

We were met at the airport and handed a cool cloth and a Red Stripe beer for the short ride to Runaway Bay. The front desk received us graciously — ah, that genuine, warmhearted Jamaican smile! — and let us know we had a wonderful suite on the “Nude Side” of the resort.

Oh, oh. What a prospect! Was I required to be naked? They couldn’t make me, could they? Surely, mine isn’t the kind of nudity they wanted running around for all to see. And yet, I’ve always believed, “When in Rome, … ” But in Jamaica, thank God, it is different. When in Jamaica, it’s do whatever you want.

“No problem, mon!”

Whew, crisis averted. There would be no naked, beached-whale, white males from Annapolis on this trip. So, properly clothed, let me give you the inside scoop on a decidedly different week.

While I unpacked our bags, my girlfriend opened the shutters to take a look at the view. Immediately, she erupted in peals of laughter. Our suite overlooked the nude pool, the nude volleyball game and the body-painting station. Suffice to say, the players were not professional volleyball players. This was going to be interesting.

After the initial shock, we got the lay of the land and decided to explore. As I said, there is no pressure to do anything at all. Indeed, there is just one hard and fast rule at Hedonism: If you are going to linger on the Nude Side of the resort, you will have to be, well — nude. You can pass through (no cameras), but if you are going to stay, you’d better bring sunscreen for all those places where the sun does not usually shine.

Dressed guests can hang out on the “Prude Side” of the resort, or in one of the mixed areas where clothing is optional. We decided we would not be lingering on the Nude Side. In fact, most of our time was spent at a clothing-optional pool since it was uncrowded and close to our room. It also afforded us the modesty we wanted and a fantastic swim-up bar.

Still, nudism was all around, and a certain erotic tension permeated the air of the entire resort. Even when the guests are dressed, provocative clothing was the norm — at breakfast, lunch and dinner. And each night was a theme night: Toga Night, Pimp-and-Ho Night, Pajama Night and so forth.

The food was exactly as the Hedonism brochure describes: wonderful, plentiful and varied. I recommend the jerk-chicken shack on the boardwalk overlooking the sea. The entertainment was excellent and the staff ensured everyone was having fun whether they were smacking a volleyball, soaking in the 50-person nude hot tub, swooshing down the Lucite water slide that snakes its way through the disco (yes, you read that right) or just relaxing in one of the many hammocks swaying in the Jamaican breeze.

It was certainly not your typical Caribbean week. We met plenty of people, including all the members of the band Hoobastank, which was pretty cool as they put on an impromptu concert for a few hundred guests. There were bikers and lawyers, accountants and pharmacists, secretaries and electricians — people from all walks of life. All pretenses had been left at home, and no one looked at you any differently for anything you did or did not do, wore or did not wear. At Hedonism, it seems that your cares and worries float farther away than at any other resort. I can’t put my finger on just why, but they do.

Make no mistake, if you are offended by nudity, this ain’t the place for you. Personally, I am not offended — nor am I a practitioner — and I had a fantastic time at Hedonism. But beware: Some vacation suppliers offer “surprise packages” that do not reveal the name of your resort until you are in Jamaica. If the very idea of nudity offends you, do not select this option. You can usually opt out of getting one of “those” resorts.

My most memorable moments? Two come to mind.

Every afternoon, the Nude Side invades the Prude Side in a sneak attack that is something like a Chinese fire drill. They run over, climb the four-story Lucite water slide, zip down, splash into the Prude Pool and disappear just as fast back to the Nude Side. It is quite a sight to behold, although I’m not sure I’d like to be anyone but the lead dog climbing the narrow spiral staircase to the top. That line gets pretty tight!
The second “can’t forget” moment was at the clothing-optional pool. I was lying on my chaise, in my bathing suit, reading Bill Clinton’s memoir when I heard a voice ask, “Is that book any good?” I lowered the book and came face to — well, you can use your imagination — with a naked man standing at the foot of my chaise. My girlfriend was in hysterics just waiting to see how I would handle that hairy situation.

When we left, the feeling of rejuvenation was greater than either of us had ever experienced on a trip before. Again, I can’t put my finger on it, but there is something, well — freeing about these resorts. So, if you are a bit of an adventurer and can laugh at yourself and others around you, Hedo might be the place for you!

Our week ended all too soon and I was back on a US Airways flight to Baltimore. Knowing that real life was just around the corner, I was savoring the memories. I was half reading the final chapters of Bill’s memoir when the flight attendant asked me, “Is that book any good?” I’d learned my lesson! This time, I kept my nose buried and uttered a muffled “Yeah, not bad.”

Off-season rates at Hedonism (not including air transportation) begin at $2,100 per couple for a week. The price includes all meals, activities and alcohol. I recommend the Dirty Banana!

Convert Me!

2006-05-05T13:25:00.000-04:00

Every week, one of my kids asks me if math will really help a person in the “real world.” Toeing the line, my answer is always, “Of course.”

For good measure, I tell a story from a previous life, when I had to get a score of 70 percent to pass a Master Electrician licensing exam in Virginia; my employer’s project depended on my passing the exam. It came down to a question of Ohm’s law and, believe it or not, my algebra kicked in: I was able to apply Ohm’s law and I passed the test with (you guessed it) a 70. So, yes, absolutely, math is incredibly useful in real life. But what happens when the math changes?

I’m talking about the metric system and foreign currencies, the bane of many American travelers. We have never gotten the hang of them, and we are paying for it — sometimes literally. I’m pretty sure I overspend every time I travel because I don’t want to look like an idiot as I struggle to convert currency to a number with which I’m familiar. And how many items of clothing have I purchased on vacation because I misjudged the Celsius temperature? Over the years, I have come up with a few quick conversions that will help the math-challenged when they travel abroad.

In most of the world, gasoline and other liquids are sold in liters, not gallons. To get an approximate idea of the gallon price, multiply the liter price by four. It’s not exact but it’s pretty close (“close enough for government work,” as they say in my part of the country).

If you are purchasing fuel, you will probably think this liters-to-gallons calculation is wrong. I assure you, it is correct. Gas costs a fortune outside the United States. American fuel prices have been a bargain forever and still are a bargain today, even though they are approaching $3 a gallon (higher out West). For example, the price of gasoline in Milan is $2.85 per liter. (Yes, I know the price would be in euros, but bear with me; we’ll get to euros in a minute.) Multiplying by four, the cost per gallon works out to be about $11.40. Outrageous! Still, you need fuel, so pay for it, deal with it and move on. But turn off that air conditioner; you’ll get better mileage.

liters x 4 = gallons

When the front desk calls your room at 6 a.m. with your wake-up call, you tune to the news and hear that it’s 33 degrees Celsius. So, you bundle up. Wrong answer! 33 degrees Celsius is roughly 96 degrees Fahrenheit. I find it much easier to comprehend the difference between 60 F and 72 F than the difference between 19 C and 22 C, though the ranges are roughly the same. I just never got the hang of the metric system. My second-grade teacher told me I’d live to regret it, and she was right.

A simple calculation is to take the Celsius temperature, multiply it by two and add 30 — again, not exact, but it will be close enough to know whether you need the parka or the bikini. Note, however, that the quick calculation does not work at the extremes of the temperature scales, but if you’re traveling to Antarctica or the Sahara desert, you already know what the weather is going to be like.

Celsius x 2 + 30 = Fahrenheit

They say that money is the root of all evil (and most divorces), and it certainly tends to be a problem for travelers. There are literally hundreds of currencies in this word and there is no universal conversion rule for all those pesos and rupees and bahts. But it is possible to wrap your mind around the euro, the currency of the European Union. Yes, I know the euro fluctuates more often than my son whines about video games, but recently one1 euro has cost about $1.20.

The conversion hint for this euro/dollar exchange is a little tricky. You’ll start with the euro price and you’ll need to remember it. Here you go: To get the dollar value, double the euro price, drop the last digit and then add back the original number. (Strategically placed pause to catch up.) For example, you are looking at a beautiful Louis Vuitton golf-club bag on the Champs-Elysées with a price tag of € 5,300. So, take the 5,300 and double it (10,600), drop the last number — a zero — and you have 1,060; now add back the original euro price, 5,300, for a total of $6,360. (Now I know why I don’t golf — or shop on the Champs-Elysées.) It’s not an exact calculation, but it gets you in the ballpark. Checking in at www.xe.com, a wonderful currency Web site, the exact conversion at press time was $6,414.83, which reflects a higher exchange rate.

euro price x 2, drop the last number, add back the original euro price = US dollars

There are a few other quick conversions that may help you; they are not quite as accurate but they do help. A kilogram is about two pounds. A kilometer is about half a mile. Again, not entirely accurate, but it does help to know that 100 kilometers is roughly 50 miles — especially when you are on the autobahn with three full bladders in the back seat asking “Are we there yet?”

The answer is, “No!”

Airline Going Under? What To Do.

2006-04-17T13:25:00.000-04:00

Like the pigs in the parable “The Three Little Pigs,” Delta Air Lines averted a strike by the hair on its chinny-chin-chin. This time it was Delta. Next time, it could be Delta again, but it could just as easily be Northwest, United, Continental or any U.S. carrier.

The airline industry is in a tailspin. Oil is very close to $70 a barrel, Northwest and Delta are still in bankruptcy, Independence has ceased operations and the labor force, as a whole, is unhappy with its end of the “bargain”. Passengers are upset, and it seems to me that loyalty to individual carriers is waning. Delta said that a pilots’ strike would put the airline out of business. All told, not a great situation for flying the friendly skies.

What will happened if your airline goes under? Nobody knows. Certainly not the millions of frequent and not-so-frequent fliers who are now anxiously examining their tickets and mileage statements.

So, what’s a traveler to do? My advice has not changed much from last year, when I first wrote on this topic.

Protect your investment. First, buy on credit. Your credit card company may give you some protection if your airline fails to deliver the product it promised. But make sure it is a credit card, because a debit card purchase won’t be protected; a debit transaction is essentially a cash transaction. Second, get travel insurance. As long as your carrier is not on your insurer’s “Do Not Insure” list, your investment, less the premium, will be protected. (Check with your travel professional to find out who’s on the list.) Frequent travelers will have to weigh the benefits, however, as cost will be an issue for them.

Protect your itinerary. When your plane is grounded for good, the remaining U.S.–based carriers are required by federal law to protect you by honoring the defunct carrier’s ticket. But only on the exact same route, and only on a standby basis, so you will be vulnerable in markets that are served by only a few carriers. For now, the mandated rebooking fee is not to exceed $50 per person per flight — not per trip, per flight. Of course, if you’re rebooked, don’t expect to be on time to your destination. In fact, you should expect to be delayed at least a full day, so you will need to modify or cancel your down-line reservations, including hotels, meeting rooms, car rentals, cruises and other modes of transportation.

Beware the code share. When code sharing started in the 1990s, the idea was to extend an airline’s reach (and market share) by sharing equipment with other airline partners. At the time, it was unthinkable that a partner would stop flying. When it does happen, chaos will reign: Lufthansa’s people on US Airways’ planes, Emirates’ people on Delta’s planes, Singapore’s people on United’s planes, Continental’s people on Delta’s planes — the list goes on and on. In fact, when one airline stops flying, the shutdown will probably affect the operations of 10 to 20 other carriers. Thank you Star Alliance and Oneworld!

Remember, the code-share partner entered into the agreement because they didn’t have the equipment to service you in the first place. If your airline is facing a lot of turbulence, you are better off booking your reservation with the carrier whose planes will actually get you to your destination. It may cost a bit more, but it is a nice insurance policy if you absolutely must be someplace at a given time.

What about my points? So, you have amassed a million points. Congratulations. But if your carrier ceases operations or grounds its fleet, those points are pretty much worthless. People with fewer than 100,000 points can try to convert them to magazine subscriptions or merchandise through a service like milepoint.com. For more than 100,000 points, I suggest you make an award-ticket reservation with a partner airline, flying on the partner’s equipment. The partner will honor that ticket, no matter how it was obtained. If you need to change the reservation down the line, most airlines will accommodate you for a fee — typically around $100.

What can you do now? Step away from the Web. Imagine the huge number of transactions that online agencies (including the airline’s own sites) handle on a typical day. Now imagine the day when a major airline stops flying. The online sites do not have a mechanism to handle a situation of that magnitude.

Instead, you need to go back in time, way back to the days when you dealt directly with a human being for your air travel needs. If you are booked online, get a telephone number and contact your agency directly. Yes, Orbitz and Travelocity are travel agencies, and if you booked with them, they must help you rebook your flights. But be prepared for a wait, because phone inquiries to the online agencies are typically handled through a call center. You can also try calling the airline directly, but know that airline reservations lines average a 20-minute hold on a good day. Of course, the ticket counters will be swamped.

All in all, this might be an outstanding time to have been working with a traditional travel agent. More often than not, traditional travel agents can access the airline’s inventory faster than the airline itself, and they can reticket you immediately. Unfortunately, they can’t usually “fix” an online reservation — or any other reservation that was not booked by them in the first place.

So, if your airline is about to go down, listen up: Do not book your tickets online, use your credit card for all ticket transactions, purchase insurance if it is feasible, move some miles, prepare for the worst and be sure to keep your travel professional’s business card handy.

Delta may have dodged the bullet this time, but you can be assured that the turbulence is not over by a long shot. Personally, I think we could stand to lose a carrier or two; our transportation infrastructure might end up more solid and our skies might become friendly again. It will take some time to sort everything out, but with a dose of patience, a pinch of manners — no, make that a heap of manners — and a clear head, we will get through this mess.

The Philly Cheese Steak

2006-04-07T18:37:00.000-04:00

It's below freezing, there is a 25 mile-per-hour wind whipping through the streets of South Philadelphia, and you are standing in a line 30 people deep. Is it a concert at the Wachovia Center? The start of the Mummers Parade? Nah, better -- much better.

You've been waiting a long time. Finally, you hear the magic word that makes the wait worthwhile.

"Next."

Life is good. I venture to say it doesn't get much better.

Many cities are associated with a particular food. New York has the corner on the Jewish deli, Chicago has pizza and Minneapolis has -- well, anything on a stick (just go to the State Fair and you will see what I mean). As for Philadelphia, it's the venerable cheese steak.

Rocky Balboa ate a cheese steak from Pat's when he was training against Apollo Creed back in 1976. Governor Ed Rendell loves Philly cheese steak (although he will deny it in Pittsburgh), and so do John McCain, Larry King and *NSYNCH. How do I know? Well, next time you're waiting in line at Pat's, take a look at the ceiling and you will see a veritable Who's Who of famous people, young and old, who appreciate Pat's and the fabulous sandwich that has become synonymous with Philadelphia. For that matter, take a look at the line you may be sharing with someone famous.

I recommend a trip to Pat's any time you are in town. (It's the white brick building at the corner of 9th and Passyunk, and you'd better say PASH-yunk, or you'll be pegged as a tourist.) Having grown up in the Philly 'burbs, and having gone to Temple University, I consider myself an ex-Pat here in Annapolis, and I try to head north for a Pat's fix every few months.

I'm not alone in my estimation. We asked our Tripso readers who had the best cheese steak and they voted for Pat's by nearly three to one. Once you've experienced a cheese steak at Pat's, I guarantee you will return, and you will thereafter hold in disdain every sub shop across America that proclaims it serves "Philly Cheese Steaks." After a real Philly cheese steak, you will know these shops for what they are -- third place also-rans.

So, just what is an original Philly cheese steak?

First, toss out the Steak-Um. A true Philly cheese steak is a rib-eye steak sliced thin, topped with sautéed Spanish onions and melted cheese, served on the freshest crusty Italian bread you can find. Cheez Whiz is the preferred cheese, but provolone or American cheese will do in a pinch, and the onions and steak should be fried in soybean oil.

Those are the ingredients, and they are delicious, but a cheese steak at Pat's is also an experience. A homemade cheese steak, even using Pat's recipe, is never the same.

Knowing how to order is perhaps the most critical part of the experience. First, you place your food order at a window designated for steaks and other "main courses." Know what extras you want (more on those in a minute) and have your money ready, as Pat's likes to keep this line moving. When it's cooked and assembled, your steak will be pushed across the counter with your change; at this point, you need to move quickly to the next window to order your fries and drinks. Mess up at any point and you may be returned to the end of the line.

If you are a novice, ordering can be a daunting task -- one that can place you at the end of the line time and time again. So, heed the following:

1. Specify if you want your steak "wit'" (with) or "wit'out" (without) onions.

2. Specify "plain," "Cheez Whiz," "Provolone," "American Cheese" or a "Pizza Steak." Pat's also offers lettuce and tomatoes, but if the counterman has to read your mind, it will cost you 50 cents extra.

3. Have your money ready. Do all of your borrowing in line.

4. Practice Steps 1-3 while waiting in line. If you make a mistake, don't panic; just go to the back of the line and start over.

These rules are posted very clearly, right next to the order window, so no need to print this column out.

While Pat's does serve other food, the steak sandwich is the staple of the menu. On her first trip, my youngest daughter ordered a hot dog -- to the dismay of her brother and sister, me and 20 patrons -- and she opined that it was "not that good." Ever the helpful big brother, JT replied, "Well, duh, why do you go to a cheese steak place and get a hot dog?" Good point. In fact, I think it kind of screws up the system and interrupts the flow at Pat's when someone departs from the steak.

Once you have your meal, and are trying to juggle it, you can add sweet peppers, salt, pepper and other condiments at the adjacent countertop. Seating is outdoors and limited, first come, first served. Pat's recommends that you not feed the pigeons, but they will mooch and they definitely appreciate a tossed french fry. Equally frowned upon -- by the pigeons, SEPTA and Pat's -- is a friendly game of pigeon ball (for the sophomoric details, please email me). When you're done with your cheese steak, you bus your own table and move on to give someone else a chance.

Pat's is open 24 hours a day, 364 days a year (on Christmas, you're out of luck). The South Philly landmark is Pat's only location; it is also the original location, established by Pat Olivieri in 1930. Today, Pat's is a third-generation business still run by the Olivieri family.

While there are several good steak places in Philly, the top three are Pat's, Geno's (right across the street from Pat's; Geno is a good friend of the Olivieri family) and Jim's (at 400 South Street). People may disagree on which eatery is tops, but there's no doubt that Philly is king. As Ned, a Platinum Poster on the Tripso Forums and a native Philadelphian, puts it: "I've traveled over much of the world: U.S. and Canada, Europe, South America, Central America, Caribbean, Middle East, Africa. You haven't had a "real" Philly Steak unless it's been prepared in Philly. There's something special about how they're made here in Philadelphia. Elsewhere, the Philly Steaks sold are pale imitations, generally soggy and tasting flat."

My vote is for Pat's, which edged out Jim's and distanced Geno's and Rick's (in Reading Terminal Market) in the Tripso poll. In fact, all are very good, each with its own nuance and experience. With some investigation, you will decide your own favorite. But between you and me, if it's not Pat's, you are simply mistaken.

Cruise Like A Millionaire

2006-03-20T13:24:00.000-05:00

Ever since Jackie O graced the deck of the Christina, yachting has been synonymous with class and filthy riches. Donald Trump does it, so do Larry Ellison and Tom Cruise — all those beautiful people frolicking aboard some fabulous yacht off Crete, Bimini or Cancun. How often have you dreamed of leading the nautical life of a Sybarite?

Well, wake up! A vacation like this is not out of the question — even for the average guy or gal.

Heaven knows there’s nothing wrong with cruising on a mega-cruise ship. Today’s luxury liners offer just about every amenity along with fabulous service. On my last cruise aboard Royal Caribbean’s Voyager of the Seas, I could climb a rock wall in the morning, work on my long drive in the afternoon (didn’t really help), and groove til the wee hours in the disco. But sometimes your inner yachtsman yearns for something more intimate, more exclusive and closer to the water line. Sometimes you just want to vacation like a mogul or a movie star.

Chartering a private yacht may not be as far-fetched an idea as it might seem at first. Let’s take a look at the numbers, comparing a traditional cruise ship and a chartered yacht side by side. For the purposes of the comparison, we will look at a “crewed charter,” which provides a two-person crew — a captain and mate/chef — with the boat. On the other kind of yacht charter, a “bareboat charter,” you handle the helm and the lines yourself. Fun but hardly comparable, as I cannot remember the last time the captain of a cruise ship allowed me to take the helm (good move).

Charter yachts ply the same waters as the cruise ships — the Caribbean, the Mediterranean, the South Pacific and the Indian Ocean — but the onboard experience is both more intimate and more casual. A charter vacation won’t have Vegas-style shows, a buffet at every turn, or a small army of cruise directors to involve you in all kinds of activities. A chartered yacht will probably not even have — dare I say it? — a swimming pool, but then again, you have the entire ocean to swim in.

What about price? On a typical seven-night cruise aboard Royal Caribbean’s Navigator of the Seas, this one departing Miami on June 10 with a (partially obstructed) view of the ocean from your cabin, the price will be $1,499 per person plus port charges and taxes, for a total cruise fare of $3,119 per couple. Add another $1,000 for shore excursions and alcohol and you’re just over $4,000 for the week. This is a very good price on a fabulous cruise vacation — one that I have personally taken many times and will undoubtedly take many more times. In fact, I am headed out on the Freedom of the Seas in August.

But, contrary to what I believed in college, you really shouldn’t eat pizza every night. Sometimes, you need to step out of your comfort zone, take a chance and sample something new for the sheer adventure of it. So let’s take a look at that chartered yacht.

While there are many charter outfits operating all over the world, The Moorings (888-952-8420) is one of the finest and most established firms offering this type of vacation. For this column, I asked the Moorings about a comparable seven-night Caribbean sailing in June aboard one of its Signature 4700 Catamarans. This is a 47-foot yacht with four staterooms, four heads (“bathrooms” to you landlubbers), five showers, air conditioning, a full galley and more.

To compare the two ships, we have to shave 973 feet off the hull of the Navigator of the Seas, cut the list of passengers from 3,114 to six, and trim the crew from around a thousand to two. Ditch the ice-skating rink and the rock-climbing wall, and subsitute a tall mast, a billowing sail and a spinnaker. What the heck, toss a few sea kayaks on the catamaran for fun. Oh, and the itinerary? Let’s just figure that out day by day as we go along — with a charter, you are always on “island time,” and you can go as the wind takes you.

Included in your charter are a captain and a chef, who work as a team. They are selected for their qualifications, experience and knowledge of the local waters. Their goal (because you will be tipping them) is to make sure this is the best sailing vacation ever, so they will show you the best spots to snorkel, serve up your favorite drinks and snacks, and choose the perfect anchorage for an awesome sunset. If you want, you can even take the helm and learn a bit about seamanship.

But there is more to do on a charter vacation than just sail and dive into the sea at a moment’s notice. The Mooring’s yachts come equipped with dive masks, fins and snorkels for everyone, and a two-person sea kayak or a sailboard. Additional sea toys can be rented as desired. Since your itinerary is “as you please,” you can stay ashore in Tortola for the world-renowned Full Moon Party at Bomba’s Shack, or you can sail to St. Kitts, Nevis and St. Lucia all in a single day, stopping along the way to snorkel or kayak in the clear water.

As on a cruise ship, all meals are included in the fee for a provisioned charter. A day’s menu might include piña colada pancakes (made with fresh pineapple) for breakfast, a buffalo chicken sandwich with an avocado-and-orange salad for lunch, crab cakes for hors d’oeuvres and, for dinner, fresh-caught red snapper grilled and spiced to perfection. And, oh yeah, chocolate soufflé for dessert. All this is prepared by your chef, who can also handle special requests after a shore stop and a visit to a local merchant. All beverages are included in the price of the trip — not just coffee, tea, juices, and soda, but beer, wine and spirits, too — a practice almost never encountered on a cruise ship.

Wow, this does sound like a Sean “Puffy” Combs vacation, doesn’t it? With a Sean “Puffy” Combs price tag? Guess again.

This cost for a full week in the Caribbean aboard a Moorings catamaran will run $10,521 — for the whole boat. That’s just $3,507 per couple. Surprised? I know I was the first time I chartered a yacht with a bunch of friends.

So, who charters a yacht? Is it just celebrities and nearly broke travel agents?

Hardly. In fact, it’s almost anyone— families looking for a bonding experience, friends looking for adventure and fun, active vacationers, grandparents with their grandchildren — even small companies looking to bring their employees together for some team building. It is not a typical cruise, and it’s not for everyone, but a vacation aboard a chartered yacht gives you a new way to see the islands and the sea, and it’s a great way to relax and rejuvenate. I recommend it. You’ll come back with wonderful memories of a unique experience.

Rising Like The Phoenix--New Orleans Part 2

2006-03-07T13:21:00.001-05:00

Doom-and-gloom seems to be the popular take on the future of New Orleans post-Katrina. I discussed it the other day. But, I see it otherwise. New Orleans has always been a friendly, party city. This was the call that first beckoned me to “The Big Easy” 15 years ago and it is the call that brought me back to New Orleans two weeks ago. I love this city, and I needed to know: Can New Orleans, after all the adversity it has faced, still show a visitor a good time?

The answer, I am relieved to say, is yes.

Let’s put the question in perspective. How many visitors to New York take the side trip to Bayonne or Secaucus? When you go to Philadelphia, is Eddystone on your must-see list? New Orleans is no different. The areas devastated by Hurricane Katrina — the Lower 9th Ward and Chalmette — have never been tourist destinations. But other, more popular tourist areas survived Katrina better. The French Quarter was spared flooding and sustained mostly wind and rain damage. The Warehouse District, Garden District and Uptown neighborhood all fared fairly well. Yes, some businesses are closed and some windows are boarded up, but much of the city is open for visitors.

In a previous column, I said that I was heading down to New Orleans as a “tourist with a vengeance,” and that is exactly what I did. I hope you don’t think my “Party on!” mission was heartless. It was just the opposite. It is my hope that visitors will return to New Orleans in droves, fueling the economy and giving it the boost it needs to rebuild. New Orleans is my favorite American city, and I won’t let it go down without a fight.

Here are the cold, hard facts. According to the New Orleans Convention and Visitors Bureau, tourism is a $5.5 billion industry in New Orleans. That’s $15.2 million a day, or 40 percent of the city tax revenues. Before Katrina came ashore, the industry employed 85,000 people. It is imperative that tourists return to the city, and the sooner the better.

The good news is that the tourism infrastructure is in good shape and many key businesses are open. For example, 27,000 of the available 38,000 hotel rooms are in inventory, and 764 restaurants are open and cooking. The New Orleans Museum of Art reopened on Friday (March 3). Café Du Monde, City Park, the Audubon Zoo, Morial Convention Center, Amtrak, the D-Day Museum, Canal and Riverfront streetcars, Harrah’s Casino — all open.

Does this sound like a ghost town to you? Not at all. In fact, 80 to 90 percent of the longstanding visitor areas are open, and the target for opening the rest looks to be April 1.

My three-day visit took me first to the Louis Armstrong Airport then to the hotel where I was staying with several friends, The Maison Dupuy (504-586-8000, 1001 Rue Toulouse). While the hotel is not open to the public until April 1, the manager was able to get us an early room and a sneak peek at improvements at the hotel, which underwent a $15 million renovation after Katrina damaged the roof. Ever the good neighbor, the Maison Dupuy has been housing its displaced employees and has managed to keep most of them working — and paid — since Katrina came ashore. Dominique’s, the hotel’s fabulous restaurant, is scheduled to open March 25 — if the hotel can wrestle Dominique Macquet back from his temporary gig as a celebrity chef in Houston. Don’t worry, his roots are in “N’awlins,” and he will be back. Sorry Houston — you lose!

After a late-afternoon lunch at the Coffee Pot (504-524-3500, 714 St. Peter Street), we took a whirlwind tour of the French Quarter. It looked great. There were a few broken and shuttered windows, but most businesses were open and welcoming visitors. I bought a 2006 Mardi Gras print from my favorite artist, Matt Rinard (his gallery is at 738 Royal Street), and we stopped in at George Rodrigue’s gallery (721 Royal Street) to make sure the Blue Dog had weathered the storm (he did). The antique stores on Royal Street are alive and well, too, and the crystal chandeliers are still out of my budget! Hey, this was looking like my old friend New Orleans!

The evening began with a fabulous burger at the Clover Grill (900 Bourbon Street), which still has its hubcaps, sassy employees and wacky character. After dinner, we gathered our courage and took the “New Orleans Ghost Tour” operated by Haunted History Tours (504-861-2727, $20 per person). Sid Smith has been running these tours for many years, and they are the best in town — fascinating, insightful and not too touristy. Our walking tour of the French Quarter began at The Reverend Zombie’s Voodoo Shop across from Pat O’Brien’s and ended up in Pirates Alley (with a stop along the way at Lafitte’s Blacksmith Shop for a drink or two). Our guide was Kalila Smith, a published authority on the paranormal who has a special interest in the macabre goings-on in New Orleans. Spooky good!

The rest of our night was spent at “The World’s Greatest Karaoke Bar”: Cats Meow (504-523-2788, 701 Bourbon Street). The club reopened just three days before our arrival, so I was concerned that the crowd might be thin. Worries allayed! The karaoke bar was packed and the upstairs balcony bar was crowded — not as crowded as usual but still, Friday night was a party. You have not lived until you have heard a bunch of Texas Longhorn fanatics singing “It’s Raining Men.” Thanks go to Theresa for making an amazing Hurricane for me (OK, many amazing Hurricanes). The Cat’s Meow also hosted our Tripso Happy Hour on Saturday night, when 300 people enjoyed all drinks 3-for-1. A big thanks to Stephanie for keeping everyone in line!

No visit to New Orleans is complete without a fine meal. While all food in New Orleans is good, our “fine dining” experience led us to Irene’s Cuisine (504-529-8811, 539 St. Philip Street). Here we waited 90 minutes for a table (sorry, no reservations accepted), but a fantastic piano player named Dan Marie kept all of us starving diners-to-be pleasantly occupied. Dinner was fabulous. In fact, my lamb dish was out of this world.

Unfortunately, Sunday was our day to head back home, and we only had time for beignets at Café Du Monde, some cheesy souvenirs for my kids (no, I did not get any of the FEMA shirts), and a glimpse of the Mystic Krewe of Barkus Parade and the Krewe of Carrollton Parade on our way out of town.

So, there you have it: a firsthand report of New Orleans six months after Katrina. Yesterday I laid out the terrible devastation that the hurricane brought to this proud old city. I do not want to make light of the ongoing suffering, as it is very real. I do not want to give the impression that things are back to normal, as they are not. But I do want to convey the message that this city is on the mend.

The music is wafting across the French Quarter, though not as loud or as confident as before. The Ghost Tours are still walking the streets, but they are not so well attended. The bars and clubs are pouring their drinks, but not as many. And while some restaurants have long waits for dinner, others are looking for patrons.

There is a long road ahead, for sure. I encourage you to do something to help with the rebuilding. Plan a trip to New Orleans for tomorrow, next week, next month or next year. As I have said for many years, New Orleans has something that eludes definition, something that you can’t quite put your finger on. The city has soul. Personally, I am not going to let this city down. My reservations for Mardi Gras 2007 are already secured, and there is a good chance I will be back before summer!

How ’bout you?

Rising Like The Phoenix--New Orleans, Part 2

2006-03-07T13:21:00.000-05:00

The answer, I am relieved to say, is yes.

Does this sound like a ghost town to you? Not at all. In fact, 80 to 90 percent of the longstanding visitor areas are open, and the target for opening the rest looks to be April 1.

How ’bout you?

The Good, The Bad and The Ugly--New Orleans Part 1

2006-03-06T13:20:00.000-05:00

“The Good, the Bad and the Ugly.” That pretty much sums up New Orleans six months after Hurricane Katrina. I visited New Orleans two weeks ago, so I speak from firsthand experience. The good news is that there is a lot more good than bad — or ugly. The bad news is that there is a lot of work to be done.

There is a lot to be said about the future of my favorite American city — so much that I am writing this column in two parts. Today, I will detail the bad news. Tomorrow, you’ll be amazed by the good.

When assessing the future of New Orleans, it’s important to understand that the recent devastation was not directly caused by any natural body of water. Lake Pontchartrain kept within its shores; the Mississippi River stayed well within its banks. The damage you see is due to the failure of the levees, manmade marvels that were under-engineered from Day 1. When they failed, floodwaters were released, flooding — and even eradicating — entire neighborhoods.

The Lower 9th Ward and Chalmette were the neighborhoods hardest hit. The Lower 9th is a workingclass town and a neighborhood of very old homes. Many of the houses were built by hand, and none was designed to handle flooding of this magnitude. As I drove through this area, there was very little sign of life. The homes were in shatters. Shrimp boats were propped eerily against houses and other buildings. There was no electricity, no water, and very little movement in terms of a recovery. Unfortunately, the best option for this area might be to raze it and let the neighborhood rise again over time. Of course, many old-timers are saddened by this prospect. Fearing they will lose the legacy of the generations of families that lived here Pre-K (as the locals like to say), they are refusing to leave and insisting on rebuilding.

A short distance from the Lower 9th Ward is Chalmette, a hard-hit community that has experienced the added misfortune of getting very little face time on the news. In addition to the flooding, Chalmette has suffered the largest residential oil spill in the world. Its neighbor, Murphy Oil Company, apparently lost a storage tank during the storm, which leaked just over 1 million gallons of oil into this upper-middle class neighborhood, leaving a layer of oil sludge two feet deep. A week before Mardi Gras, the streets were busy with contractors pressure washing walls and gutting houses — making a start at a new beginning.

Outside of the Lower 9th Ward and Chalmette, other storm-damaged areas are abuzz with activity. Homeowners are back, doing what they can to rebuild. What impressed me most was that so many people started by rebuilding their garden — a seemingly universal symbol of hope, color and rebirth.

All over town, bulldozers are scraping the muck from the streets, and the telltale signs of search and rescue (those ominous orange “X” marks) are slowly being eradicated. The city has set up recycling areas to receive ruined appliances, household goods and wood. (Mulch is not a problem in New Orleans!) More vexing is the large number of abandoned and destroyed vehicles. Currently, if a vehicle is found blocking a street, it is being towed to a makeshift parking lot (graveyard?) under the interstate, where it will sit, rusting, until its owner can be found. Of course, finding the owner is a challenge since so many people have fled the city and may be beginning life anew someplace else.

Last week, I watched the network news do its best to dampen the spirit of this struggling city. One talking head was so intent on forcing her opinion on the nation that she neglected her facts. Her opinion was that the city must now be crime-ridden because the police force must be decimated. Wrong on both counts. Not only are there more police officers in New Orleans now than ever before, but Katrina forced a lot of the criminal element out — unfortunately, from what I hear, to Baton Rouge and Houston.

Let there be no doubt: The citizens of New Orleans are planting their gardens and setting their neighborhoods on their way to recovery.

When you go down to New Orleans (and I recommend that everyone head down there), please take one of the so-called “disaster tours.” I was conflicted about these tours at first; I felt that by taking tourists out to gawk at the damage, they were cashing in on people’s misfortune. But having seen the devastation firsthand, I feel the tours perform an important service, reminding us how powerful nature can be. Last year was New Orleans; next year, it could be somewhere else.

Tours by Isabelle (877-665-8687, $50 per person) is probably the best of the New Orleans hurricane tours. This company, which has been offering tours of New Orleans since long before Katrina, does not operate large motor coaches, but rather small, comfortable vans that are better able to navigate the city and reach some of the more seriously affected areas. Your guide is a local resident who lived through the storm and is participating in the rebuilding of the city. While the devastation is very disturbing to see, it teaches a lesson we must never forget.

For a glimpse of some scenes not shown on the nightly news, I have prepared a slide show of the good, the bad and the ugly. Watch it with compassion and respect for the people so grievously harmed — and with joy that they can celebrate new beginnings with such a zest for life.

Mine's Bigger Than Yours

2006-02-20T13:19:00.000-05:00

There was a time when a ship that carried 1,000 passengers was considered gargantuan. I’m not sure who fired the first shot in the Mega Cruise Ship Wars, but with each new ship that is launched, the size and the list of amenities escalate.

First was the Grand Princess — too wide to fit through the Panama Canal (rumored to be an engineering mistake). The Voyager of the Seas saw that royal size — and raised it one rock-climbing wall and a skating rink. Cunard Line followed suit with the elegant Queen Mary 2: more than twice as long as the Washington Monument, with a Canyon Ranch SpaClub included. Where will it stop? My guess is it’s anyone’s guess, but in April, Royal Caribbean will lay claim to the heavyweight title with its Freedom of the Seas. Take a look at the amenities of this monster:

3,600 passengers. That’s double occupancy; the total climbs to 4,370 if you count triples and quads. Toss in the 1,400 crewmembers and you have a small city.
Giant hot tubs suspended on “wings” 114 feet above the ocean.
A water park that puts most land-based parks to shame.
Onboard surfing. Yes, that’s right: a surf pool to let you hang 10.
Flat-screen TVs in all staterooms.
Family-friendly cabins (Royal Caribbean expects 1,500 to 1,800 kids at a shot).

So, does a ship this big spoil the cruise experience? Some purists may say so, but I think it just adds another dimension, so to speak. Sure, this might not be the ship for the Blue-Haired Ladies Bridge Club, but you never know. I have been on a number of cruises, and I’ve learned not to pigeonhole people — they will always surprise you. Plenty of blue-haired ladies have morphed into active seniors looking for travel adventure. I call them Galloping Grandparents!

I do wonder, however, whether the ships are becoming the destination. Certainly, there is little reason to leave a ship like this, not when there’s food, entertainment, shopping, partying, dancing, art auctions, swimming, surfing, rock climbing and ice skating all on board. The ports of call seem almost dull by comparison. I can hear my son now: “But do we haaave to leave the ship?”

It is a rare moment when I am at a loss for words, but describing this ship has me stumped. If a picture is indeed worth a thousand words, I suggest you take a look at the Freedom of the Seas. See for yourself. The amenities are indeed impressive — so impressive, in fact, that I was coerced into booking my own voyage on the ship this summer. Actually, my kids tied me up with duct tape until I agreed. So we are Freedom-bound in August, and since we have already visited all the ports of call, I guess the ship will be the destination!

It seems that this nautical game of “Mine’s Bigger than Yours” has no end in sight. No sooner had I booked my cruise did I learn of a newer, bigger, more amenity-laden ship under construction. When will it end? Not anytime soon. But for now, Royal Caribbean will hold the title. And, in a truly unbelievable development, it appears that their reign will last only until this baby makes a splash!

Spring BReak 2006: 10 Hot Spots

2006-02-06T13:18:00.000-05:00

Well, it’s that time of year again: the annual migration to the surf, sand and sunshine of some beachy locale. Last year, I discussed how an adult can survive Spring Break, and like a ring from Tiffany, that advice is timeless. But if you are looking to make that annual migration this year, sit back, relax and see where the hot destinations are for Spring Break 2006.

How do I know that they’re hot? I asked more than 2,000 members of our Tripso forums a simple question — “Where do you want to go for Spring Break?” — and I got these top 10 picks. While some of them are definitely for the young at heart (a euphemism for the Party Hearty Crowd, hereafter abbreviated as “PHC”), others are geared to somewhat less raucous vacationers.

The envelope, please …

Number 10: The U.S. Virgin Islands

For a snapshot of the entire Caribbean, look to the three U.S. Virgin Islands. For bustling beaches, nightlife and great shopping, St. Thomas can’t be beat — it’s not the most distinctive island, but it’s a lot of fun. For unspoiled scenery and quiet surroundings, head to federally protected St. John, where coral reefs, hiking trails and many small resorts are an eco-tourist’s dream for rest and relaxation. Between the hustle and bustle of St. Thomas and the serenity of St. John lies St. Croix, a lovely island that does a good job balancing tourism, culture, history and nature in a wonderfully Caribbean way

Number 9: Nassau, The Bahamas

Well known for its sand, surf and gambling, Nassau also has some fantastic sightseeing and historic buildings. The capital of the Bahamas, Nassau is very much a modern city, so you will have to look past the hubbub (and past the cruise passengers who cram the island when the ships are in port) to appreciate its deep roots to the past and its Old World flavor. Everything takes a little longer here than you’re used to, too, but it’s worth it just to savor those beautiful turquoise waters.

Number 8: Key West (PHC)

What do Ernest Hemingway, Harry Truman and Jimmy Buffett have in common? Besides all singing in the shower, they were all unable to resist the allure of America’s southernmost city. Sit back and enjoy the relaxed pace, the whimsical architecture, the colorful history and the “Whatever” attitude of the locals. You can head off the island for snorkeling, diving or fishing — have you ever dived for lobster? Or you can just walk around Old Town and see the blend of cultures — a mix of Cuba (which lies just 90 miles to the south) and the Florida of yesteryear. Whatever you do, be sure to celebrate the end of each day when the sun begins to set.

Number 7: Las Vegas (PHC)

Some have called Las Vegas the Party Capital of the World, the city where no vice is verboten. It is a place where fantastic things are real and some other things are just illusions (I will bite my tongue here). The Strip is fascinating: a miniature New York, Paris and Venice; a battle of pirate ships; and world-class shopping all up and down the glitzy street. The city has shows of every variety and food for every palate prepared by just about every famous chef you can name. Gambling goes without saying; indeed, the tables and slots are the backbone of the economy. For many, the thrill of winning and losing makes the casinos the most exciting show in town. But mind you, there is a reason very few casinos go broke. You have been warned!

Number 6: Aruba

Despite the recent “boycott” (which failed), Aruba is still a hot destination for Spring Break. Its brisk trade winds have a way of changing everything — from the mangled divi-divi trees on the beaches, to the strangely sculpted monoliths in the center of the island, to the sunburned sun worshipers on the beach. Aruba has many high-rise resorts, great restaurants, flashy casinos and white-sand beaches. By day, there is some of the best windsurfing and water-skiing in the Caribbean; by night, there is excellent dining and gambling. Warm, blustery, and relatively dry, Aruba is a unique Caribbean destination.

Number 5: South Padre Island (PHC)

While South Padre Island has been the set for “Girls Gone Wild” and a few E! Channel “Wild On” segments, the destination is still a fantastic place to visit. Imagine a tropical island with miles of unspoiled beaches lying in the sun beside the sparkling Gulf of Mexico — this perfect vacation place is South Padre Island. Located at the tropical tip of Texas, it is a place where warm beaches, relaxing activities, and good lodging facilities come together. It’s a great solution for those family trips or, yes, for raucous Spring Breakers.

Number 4: Fort Lauderdale (PHC)

While the city has done a good job cleaning up its booze-‘n-babes image, Lauderdale is still a hot spot. Often called Little Venice, the city is a maze of waterways with restaurants and bars overlooking the canals. One of the city’s main drags is a river (the New River), so you can hop on a water bus and take in the sights. Las Olas Boulevard, the main street, is lined with fabulous boutiques and wonderful restaurants. For the party, head a few blocks east to the ocean and drop in almost any bar along Route A1A.

Number 3: Jamaica

Jamaica is emerald rain forests, glorious beaches, and waterfalls tumbling into cool, clear streams. Its legendary culture is found in its reggae music and in the people, who really want to make you feel welcome. You won’t ever forget the mass of competing taxi drivers swarming outside the crafts market in Montego Bay. Who wouldn’t want to go? Party in Montego Bay (Mo-Bay), Ocho Rios (Ochi) or Negril. For a calmer visit, look to Runaway Bay.

Number 2: Cancun (PHC)

With their crystal-clear waters and brilliant sunshine, it’s no wonder the beaches get top billing in Cancun. Sadly, this top Mexican resort is still reeling from Hurricane Wilma, which hit in late October. There has been some beach loss, but many hotels and attractions are doing their best to be open for the Spring Break crowd and are offering good rates. Cancun is a great destination under any circumstances, but add the budget break and you’ve got a great Spring Break.

And the number one Spring Break destination is …

Number 1: Riviera Maya

Fifteen years ago, the Riviera Maya was a sparsely populated stretch of Caribbean coastline with a bunch of Mayan ruins that attracted a handful of tourists from Cancun. Today it is the number one Spring Break destination for Tripso readers — the proverbial goose that has laid the golden egg. Extensive white-sand beaches, limestone caverns, underground rivers and freshwater pools called cenotes form the Riviera Maya’s main geographical features. Parts of its coastline are covered in mangrove swamps; other areas lie under low, scrubby forest. Offshore, a barrier reef stretches all the way to southern Belize, attracting scuba divers in all seasons. Resorts abound and offer the full complement of spas, golf, eco-tourism and, yes, cerveza!

So, there you have it. Tripso readers have again voiced their opinions, and they are pretty much on target with other polls and trends. As for me, I am on a New Orleans kick right now, and my Spring Break is going to kick off on Bourbon Street on February 17. If you can make it down, too, stop by the Cat’s Meow on Saturday, February 18, at 5 p.m. The bar will have just reopened and to celebrate, they’re offering a 3-for-1 deal — and I’m buying! Be sure to check on our Tripso forums for updates and photos!

Whether you travel down the road or across the globe, shrug off those winter blues and enjoy your Spring Break destination!

Are Travel Agents Worth It?

2006-01-23T13:17:00.000-05:00

I have to give a lot of credit to the Internet. It has brought the world of e-commerce to our fingertips, allowing us to discover out-of-print books on Amazon, to purchase other people’s junk on eBay, and even to offer ridiculous bids for travel on Priceline. I honestly cannot imagine the world without it.

Yes, the Internet has brought a wealth of information to our fingertips — and to the fingertips of our clients. And yes, this is a good thing. An educated client is good client; an uneducated client soon morphs into the client from hell.

But the Internet has also set loose a scourge: the consumer hell-bent on making sure that I do not make a single penny for the work I do. I am not sure when education turned into extortion, but I am sure it’s a bad thing for consumers and travel agents alike.

Would you ask your doctor to discount your bill because you investigated some ailment on WebMD.com? Is your accountant’s advice worth less because you use Quicken? Would you ask F. Lee Bailey to reduce his fee because an ambulance-chaser told you he could do your legal work cheaper? My guess is that you would not. So why do so many consumers feel that travel agents should give discounts, make rebates and match online prices?

Are we not entitled to earn a living?

Half the problem is self-inflicted, I admit. Back in the days of dinosaurs and airline commissions, travel agents were happy to give away their advice for free; after all, they were being paid by the travel supplier, not the consumer. Now those commissions are gone and agents make their living from service fees and what little remains of commissions from other travel suppliers.

The other half of the problem is the fantastic sales job that the online travel providers have done convincing consumers that they can go it alone: Push some buttons, save some money, and get a great travel experience. In fact, there are plenty of times when you can go it alone, and I have no problem with that. But when you really need a travel agent, I resent the suggestion that I should rebate my hard-earned money or otherwise discount the trip.

Those who go it alone are usually not looking for a travel experience; they are looking for transportation. They just want to get from point A to point B at the lowest possible cost. Like gamblers, they are willing to take a chance on the experience. It’s OK if their trip doesn’t go as planned, because they figure they got a good deal. If something goes wrong, that’s OK too, because no travel agent got a cut of the action. “Overbooked flight? Cramped seating? Missed connection? No problem - I did the work and I saved 50 bucks.” That’s the thinking, and it makes a certain amount of sense if you’re the gambling type.

But if you are looking for advice — the same kind of thing you’d ask from your attorney, accountant or doctor — you should be OK with me making a little profit on your trip. Why? Because I have important information that will benefit you. I know about the client mix at different resorts and the personalities of cruise ships (yes, they do have personalities — ask your agent). I know the names of some amazing concierges in Europe and some fantastic hole-in-the-wall restaurants in Singapore. I’ve been in this business for more years than the Internet, and I know what will make for a great travel experience - and what won’t.

Yes, I know that you are absolutely sold on that all-inclusive resort with the shiny brochure. You know, the one with the beautiful facilities, the fabulous food, the luxurious accommodations and, of course, those hot bodies in the skimpy thongs! But, I also know that the pool is under renovation, the new chef is terrible, the rooms need refurbishing and — most importantly — most of the thongs you will see will be worn by older overweight foreign men with lots of back hair.

Please, take a moment and let that image sink in.

Now ask yourself: Is the middleman worth it?

I won’t deny that online travel providers and rebating or discounting agencies have their place. We live in a polarized consumer market where Macy’s and Wal-Mart, Le Bec-Fin and McDonald’s, The Ritz-Carlton and Motel 6 all find customers. I guess it boils down to what you want from your investment — and don’t kid yourself, your vacation dollars are definitely an investment: an investment in memories.

So don’t confuse the words “transportation” and “vacation”; they rhyme, but that’s about it. We are talking about experiences here. Do you deny a child his first visit to Disney World just to save $100? Do you forever kick yourself in the rear end for not taking that cruise with your mother because your bid was turned down on Priceline?

I have worked a long time to learn about this industry and I am more than happy to share my experiences with you for my fee or commission.

Your experience begins with mine.

Saving New Orleans

2006-01-09T13:16:00.000-05:00

Well, 2005 was certainly a challenging year for the travel industry — including travel agents like me. We dealt with bankruptcies, labor strikes, a horrible exchange rate, missing passengers on a cruise ship, a missing girl in Aruba, and four wenches named Emily, Katrina, Rita and Wilma.

Already, 2006 is off to a tumultuous start with the demise of Independence Air in the first week of the new year and the prediction from the National Oceanic & Atmospheric Administration that we will have another “active” hurricane season later this year. It makes one wonder what lies ahead for the destinations that we have all come to know and love.

Imagine a world without a London, Paris, New York, Cancun or New Orleans. Unthinkable! Impensable! (Or, as a Cajun from New Orleans might say, “Go to bed!”) Well folks, I am afraid it is true. While we are not in any imminent danger of losing Paris or New York, it is quite possible that New Orleans could become a lost city like Herakleion, the ancient Egyptian port that fell into the sea in 103 A.D. Fortunately for New Orleans, we are better able to put up a good fight to save this rich cultural city, one of the true gems of the United States.

Right now, New Orleans needs money. Sure, some money from insurance companies, FEMA and other government agencies is beginning to trickle in, and it will go a long way toward shoring up the infrastructure. But what New Orleans really needs right now is a shot in the tourism arm.

Have you ever been to this amazing city? Maybe for a convention? Mardi Gras? Have you ever heard jazz at Preservation Hall? Snug Harbor? Tipitina’s? Have you collected beads on Bourbon Street - or tossed them? Have you lingered over crab bisque at Tujague’s?

Without a doubt, the Crescent City is my favorite domestic destination. Many people ask me why, and the only thing I can come up with is that New Orleans has soul. I have no idea how to define soul, but I know it when I see it, and New Orleans definitely has it. Many cities have character — Annapolis has character — but New Orleans has soul.

Many recent columns and articles have posed the headline question: “New Orleans: Can It Be Saved?” This is all wrong. Transpose two small words and change the punctuation and you have the real story: “New Orleans: It Can Be Saved!”

Wanna know how?

Go! Get off your couch and call your travel agent (or surf the Web). Book a trip to New Orleans — or anywhere on the Gulf Coast. Spend some money, drink a Hurricane (pardon the pun and irony), take in some jazz, and give this city what it needs. Be a part of rebuilding our heritage and our history. Fly, drive, sail, take a train, hitchhike or hang glide — just get yourself to the Big Easy and spread some money around. It will be the best charitable donation you’ve ever made and the most fun, guaranteed.

On New Year’s Eve, Mayor Ray Nagin showcased the city’s resiliency with its New Year’s celebration. The mayor made the same appeal that I do: The city needs tourism; come give us a hand. As they say in New Orleans, Laissez les bons temps rouler! (Let the good times roll!). I say: Let them roll, and let them roll hard!

Personally, I will be there the weekend of February 17. I’ve already purchased my tickets. I’ll be there with a bunch of friends and believe me, we will be doing our part to help. That is the week before Mardi Gras. There will be parades and Krewes to be seen, and the celebration will be in high gear.

Unfortunately, my favorite hotel, The Maison Dupuy, won’t reopen until April 1. But I spoke with Ana Karavagelis, sales manager of the hotel, and she echoed the mayor’s comments: Come on down and have a good time. She did caution that many establishments are still closed or are offering limited services. “But a fun time is not in short supply,” she said. “All of the annual festivals will continue — Mardi Gras, French Quarter Festival, Jazz Fest — they are all happening.”

Me, I’ll be staying at the Holiday Inn French Quarter. But if you need a list of hotels, restaurants and attractions that are open, please feel free to download the list on our forums.

While I love the “off-the-beaten-path” side of New Orleans, this time I am headed back as a tourist with a vengeance — and a pocketful of money. I’m going to say hello to Harry Anderson and his wife Elizabeth, who own Sideshow, one of America’s great curiosity shops. I am going to stumble down Bourbon Street with a Hurricane go-cup purchased from Pat O’Brien’s and a bunch of beads purchased from the local shop. I’ll toss a few bucks into the sax case of that fabulous “cat” who plays near Pirates Alley. You may find me on the balcony of the Cats Meow or another bar, or listening to the piano at Lafitte’s Blacksmith Shop. If I am particularly brave, I might tackle the Carousel Bar at the Hotel Monteleone (it makes me dizzy and sick under the best of circumstances), or even volunteer to be picked on at Howl at the Moon!

Why not come down and join me? I might even buy you a drink. If you can make it, please e-mail me. Together we can do a small part to rebuild this fantastic city on the Mississippi!

I will be reporting on this visit on our Tripso Forums (spelling will not count), and you can count on a few more columns to stir up the effort before I go!

Meanwhile, get packing.

Top 5 For 2005

2005-12-30T13:15:00.000-05:00

We asked more than 1,300 loyal readers of the Tripso forums to help us forecast the “hip” and “in” places for 2006. Here are the results.

Vegas, baby! Vegas is a perennial favorite, offering something for every adult. A few years back, Vegas tried to promote itself as a family resort, and … well, let’s be nice and just say it failed miserably. Today’s Vegas is the Vegas of yesteryear with some fantastic new resorts like Wynn Las Vegas, a great show by Elton John called “The Red Piano” at Caesar’s Palace, and a new resort and casino called Las Ramblas (set to open in 2008) from the latest incarnation of the Rat Pack: Jorge Perez, George Clooney, Rande Gerber and Jim Stuart.
Central America. Central America is a favorite with our readers, especially Guatemala and Costa Rica. As Ned, one of our Gold Posters said, “Both Costa Rica and Guatemala could become hot spots now. People are looking for something different these days. Both these countries have some fantastic places to visit, especially Guatemala. It appears as though Guatemala is pretty safe again (although it’s always good to be wary when traveling anywhere these days), which opens it up. Both Tikal and Chichicastenango (the entire Lake Atitlan area) are real travel highlights.” Outstanding advice, Ned!
Southern Caribbean. One of the most interesting cruise itineraries is the “Southern Route,” which gives travelers a taste of the real Caribbean with visits to islands like Aruba, Barbados, St. Lucia and St. Kitts, among others. While popular with the cruise lines, these islands also make for a wonderful land-based vacation. Aruba has the cooling trade winds and could use a little help with its tourism. (Note to our readers: Don’t boycott Aruba. It is really a gem.) Barbados is home to some of the friendliest people you will find anywhere, and their famous flying fish are nothing short of mesmerizing.
New York City. The Big Apple is coming back into its own after the terrorist attacks of 2001. They say that the city never sleeps, and that’s true — there’s just too much going on for much shut-eye. From the lights of Broadway, to the majesty of Lady Liberty in New York Harbor, to the hustle and bustle of Wall Street, to the beatnik personality of Greenwich Village, New York City will not disappoint.
Vietnam. This is a tough one to explain, but Vietnam certainly is big on the Tripso forums. One of our newer members, Kykate, chimed in, “I’m voting for Vietnam. I’ve been there three times in the past 12 months, and enjoy it better with every trip. There are great beaches, low-cost shopping, friendly people and a lot of little villages and towns to explore. The food is good, but not gourmet, in most places. With United’s direct service to Saigon/Ho Chi Minh City, it is easy to get there and back.”

Kykate’s sentiments were echoed by another new member, Nobody 122: “I definitely have to agree with this — amazing country, people are some of the most friendly on Earth (ranking right up there with Thais, Australians and Philippinos (sic)), and the idea that a luxury 5-star resort costs about what a Red Roof would in the U.S. makes it all the more compelling.”

My top pick did not make the list: New Orleans and the Gulf Coast. We all know of the devastation from Hurricane Katrina, and right now these areas need a huge boost from tourism. The government is doing what it can, but it’s up to us to support the Gulf Coast economy by spending some money. I know I will be there in February. Laissez les bons temps rouler!

So, there you have it! A few weeks ago, we highlighted the Top 5 Kid Picks for travel and now you have the top picks of the road warriors from Tripso. Here’s wishing everyone a safe and happy 2006!

Are You The Client From Hell-- Part 2?

2005-12-26T13:14:00.000-05:00

Has your travel agent seemed a little on edge with you lately? Have you noticed a change in tone when he talks to you? Are you becoming more and more intimate with his voice mail? You could be turning into the client from hell. Relax. There is still time to reclaim your status as a nice person.

As New Year’s approaches, let me remind you of five simple rules for the care and feeding of me, your travel agent. The result can be a much-improved partnership that will serve us both well in 2006.

Be respectful of my time. I am a professional travel agent, and my time is every bit as important as your time. Please keep this in mind when you call to ask for help. Yes, I will go out of my way to help you, but I do have other clients — some of whom may have (sorry to say) priority at the moment. I need to prioritize my work so I can deliver knockout service to each client in the long run. You wouldn’t waste your doctor’s time, would you?

Be honest with me. If you have already booked that vacation and are just trying to keep your regular agent honest (or are just checking your own surfing skills), please let me know. I’m not saying that I won’t help you, but I would rather know up front that I don’t have a chance at a sale. I’ll still work with you, because I know I might have a shot at your next trip. But when I sit down to help you, please remember my first point.

Remember that kindergarten math lesson. Apples belong with apples and oranges belong with oranges. There is nothing more frustrating than being asked to investigate one option only to be told later that you got it cheaper elsewhere — but what you got isn’t even remotely what you originally asked for. When you say you want to leave from Baltimore and go to Fort Lauderdale, I will research flights leaving from Baltimore, Washington and Dulles Airports for you as well flights arriving to Fort Lauderdale, Palm Beach and Miami. Boston isn’t an option I would normally consider, and neither is Tampa. Yes, you may find the fare to be less expensive for the Boston-to-Tampa route, but that is not what you asked me to investigate. So please define your terms clearly.

Have an idea about what you want. It is very difficult to help someone who cannot even begin to make up his mind. Please do not be the ice-cream lover who must sample all 31 flavors. If you come to me looking for pricing on a family vacation to Alaska, the Caribbean, Europe or the Pocono Mountains, chances are that I am not going to take your request too seriously. Now, if you are trying to decide between Alaska and the Caribbean in the summer, we can talk.

Be realistic. Inevitably, the question is going to come up, “What is your budget?” Believe it or not, I am not looking to empty your wallet. This is a critical question that needs an honest answer before I can design your trip. You need to have an idea of what to expect for your hard-earned dollars. I will not be able to find a week at Disney World for your family of four that includes air fares, character breakfasts, Park Hopper passes, a personal meeting with Walt, and lodging in the Grand Floridian - all for $1,999. That is simply not going to happen. But I might be able to get you into an off-resort property (sorry, Walt still won’t be joining you). I am not being nosy when I ask about your budget, and remember, you always have the final say.

Do you see yourself here? Be honest. Most travel agents are genuinely nice people who have specialized in this ever-changing and complex field. Your travel agent will work hard with you, but if you morph into the client from hell, be prepared. You might be the one getting a pink slip.

Dare To Dream: Climbing Kilimanjaro

2005-12-23T18:41:00.000-05:00

It all started in Sacramento on October 30, 2003, when a great friend and I witnessed (the word “saw” just doesn’t do it justice) the IMAX film Kilimanjaro: To the Roof of Africa. After that experience, I realized that someday I had to climb that mountain. With a little luck and a new exercise regimen, this dream will come true for me in the summer of 2006.

The snowy peak of Mount Kilimanjaro rises majestically above the gently rolling hills and plateaus of northern Tanzania, its slopes shimmering above the rising clouds. The mountain’s ecosystems are as beautiful as they are varied: five distinct climate zones from the base of the mountain to the summit. The thick lowland forest that covers the lower portions of the mountain breaks into lush meadows as the air begins to thin out. Closer to the summit, the landscape is a barren expanse of rocks and ice. From here, the view of Africa stretched out below you is breathtaking.

Hiking on the “Rooftop of Africa” — at 19,340 feet, it is the highest point on the continent — is the adventure of a lifetime. Provided the trek is well paced, everyone from seasoned trekkers to first-time enthusiasts can scale Kilimanjaro all the way to her snowy peak. But if you are to experience this thrill, you need to go soon. Scientists warn that global warming may eliminate the snowcap in as few as 10 years. Once this happens, our planet will have lost another natural wonder, just as we lost the Yangtze River in China.

“Kilimanjaro: To the Roof of Africa” was perhaps the most moving movie I have ever seen, and I want to literally trek in the footsteps of filmmaker David Breashears. After a little research I found I could do that with an outfit that Breashears himself endorses: Thomson Safaris, based in Watertown, Mass. Their nine-day “Western Breach Route” follows the route taken by Breashears and his crew when they filmed the movie.

Come along and dream with me.

Day 1. After a hearty breakfast and a briefing, we’ll head to the Londorossi Gate (elevation: 5,900 feet) to begin the day’s four-hour climb. This first trekking day is through dense rainforest (it receives an average of 80 inches of precipitation a year) under a tangled canopy of moss-coated vines, which are home to black-and-white colobus monkeys, blue monkeys, and a vibrant array of exotic birds. When we reach camp, in the lower heather belt, we get a hot dinner in the mess tent. This night is spent at Forest Camp, at 9,500 feet.

Day 2. Once out of the forest, we’ll take a steep track into a savannah of tall grasses, heather and volcanic rock draped with lichen beards. We’ll climb through the lush rolling hills below the Shira Plateau, finally reaching camp at the edge of the plateau after six hours on the trail. The view of Kilimanjaro from across the plateau is amazing. We’ll bunk down at Shira 1 Camp, at 12,200 feet.

Day 3. Our third day is a full four hours of hiking but not too much climbing, so there is time to fully explore the Shira Plateau. Shira is one of the highest plateaus on earth, with an average elevation of 12,500 feet. We trek east toward Kilimanjaro’s glaciated peak, finally arriving at Shira 2 Camp, at 12,600 feet.

Day 4. After breakfast we’ll head out on a four-hour hike across the Shira Ridge en route to Moir Camp. The camp is nestled below a large bluff surrounded by cliffs in the upper heather zone at 13,800 feet.

Day 5. Day 5 will be a difficult day as we proceed steadily upward over expansive ridgelines of high desert to our camp, which is set in a striking spot at the base of Lava Tower (yes, Kilimanjaro is a volcano). If any energy remains, I might test my ardor by climbing to the top of Lava Tower for some of the most spectacular panoramas on the trek. Day 5 has us sleeping at Lava Tower Camp, at 15,100 feet.

Day 6. Today we get a taste of a mountain range with freezing temperatures and snow squalls. The trek is only two hours to Arrow Glacier Camp, but we will have climbed another thousand feet. All that remains here of the Arrow Glacier and Little Breach Glacier are some snow patches and terminal moraine, but nowhere on the mountain is there a more spectacular view of the Western Breach headwall, which glows red in the setting sun.

Day 7. This is the roughest hiking day: eight solid hours in frigid terrain. We will be on our way by 6 a.m. and will climb to our next station at 18,750 feet, spending the night at Crater Camp. The camp is set in the wide crater of Kilimanjaro’s summit, in an arctic moonscape.

Day 8. This is the culmination of the trek, the last 600 feet to Uhuru Peak, at 19,340 feet. This is the reason people climb mountains: the sheer wonder and exhilaration of being up so high, with the world spread out below you. After spending some time at the top of Africa, we’ll start back down. Over the course of the afternoon, we will descend nearly 10,000 feet. We’ll spend the night at Mweka Camp, at 11,000 feet.

Day 9. We’ll finish our descent with a two- to three-hour hike through the rainforest to the Mweka Gate, where we will be met and returned to the lodge for a much-needed shower and some merry convalescence.

Make no mistake, this is not your average vacation. There are no beaches, no umbrella drinks, no cathedrals, no theme parks, no king-size beds and no in-room bar. While some may consider a roadside motel roughing it, this trip gives you the real deal. You do need to be in reasonable shape to be able to withstand the changes in altitude, and you will need to keep pushing yourself further and harder, but the rewards are substantial.

Very few people get to realize their dreams, but this summer I will. Hmm … I wonder what my friend from Sacramento is doing for two weeks in July.

Dear Mr. Airline CEO

2005-12-12T13:13:00.000-05:00

Well, fellas, you still don’t get it, do you? Last year, I offered several suggestions to help you turn your struggling airline industry around. They might have worked. One will never know, because you didn’t try any of them. Here we are, a year later, and nothing much has changed.

Oh, wait! Something has changed. Last year at this time, there were two of you operating under the cozy protection of bankruptcy. This year, those two have slid over and made room for two more. Let’s see, that means 67 percent of the major domestic carriers are now operating under bankruptcy protection.

Let’s take a walk down Memory Lane and recall the letter I wrote to you on November 29, 2004. My 2005 observations are in brackets.

Dear Gerard, Gerald, Glenn, Gordon, Douglas, and Bruce,

As we approach the holiday season, I want to wish you all a wonderful holiday and extend my most sincere wishes for your survival. I realize that the past several years have stressed you out in the ivory towers and I am afraid that you may have lost sight of the big picture.

So as a favor — call this an early Christmas present — I’ll help you put the big picture into perspective.

You fly planes. You are not in the direct-to-consumer sales business. You have a ready, willing and able sales force to handle your distribution. Remember travel agents? Carlson Wagonlit? American Express? ASTA? Home-based? The thousands upon thousands of independents? Orbitz? Travelocity? Expedia?

Just pay them something for the effort and they will reward you with full flights and, what’s more, customer service. America West has done it and the last time I checked, their balance sheet was fairly healthy. [Bruce, you may finally be out of the woods. Make sure Doug Parker is on your Christmas card list!] Besides, travel agents have already demonstrated that they are survivors. They’re still here despite your best efforts.

You are not in the restaurant business. Stop trying to convince your passengers that you are. Your catered food, when available, is horrible, and the real restaurants have plenty of options in the airports. Save your meals for the really long flights, save some money and offer some prepackaged snacks. Sit down, shut up and eat your peanuts.

You are not the mafia. Stop acting like it. People are willing to pay you good money to use your planes. Stop trying to extort more money from them with fee upon fee upon fee. You are not charged a penny when you return to a retail store for a price accommodation because your goods were just put on sale. Why do you think it is fair for you to do this to your customers? [And Doug S., passing on the PFCs really is a fare increase. Let’s call a spade a spade.]

If you want to operate a cartel, why not just shake everyone down at the gate and collect all their loose change? But be careful, a horse head in the bed is worse than cabin lights coming on after a red-eye.

You are not in the cruise business or the hotel business. Stop trying to meddle in that market. If you guys could get your own house in order, I might understand the push. But first things first. It is bad enough that your customers hate to fly on your planes. Now they might get a chance to hate a perfectly good cruise line.

You are in the people moving business. You know, as in elevators, escalators, moving walkways, mass transit. You move people from point A to point B. You employ tens of thousands of bean counters to tell you how much it costs to operate your business. Price yourself accordingly. Do not play games. They do not work and one would think that after the past four or five years you would have seen that they do not work. [Doug S.? You listening?]

How many harebrained schemes have you devised that have failed? Douglas, remember the GDS “sharing”? This is not the sharing you learned in kindergarten. What about those “use-it-or-lose-it” tickets that you all, dare I say “colluded,” on implementing?

Instead of trying to figure out ways to land the golden parachute, concentrate on landing the planes — preferably on time and safely, but if it needs to be late, not that much. And please let your customers know what is going on.

Gerard, there is nothing special in the air. Gerald, we don’t love the way you fly. Glenn, your skies are anything but friendly. Gordon, the proud bird with the golden tail is molting. Douglas, some people really know how to fly — unfortunately, it seems their names are Kelleher, Neeleman, Leonard and Parker. And Bruce, while US Airways may begin with me, you need to remember it may also end with me. [Bruce, maybe a Christmas gift is in order as well, come to think of it.]

Gentleman, fly your planes, price them fairly and treat your employees, agents and customers as you would want to be treated yourself.

You do have some outstanding talent out there — look at your pilots, flight attendants, mechanics, gate agents, ground crew, management, travel agents, caterers, cleaners. They want to earn a fair wage and they want to work for you. Treat them and pay them fairly and soon you will reap the rewards.

Happy holidays.

Wow, last year I had 741 words and this year it’s 777. That is not a lot of change, but then again, as I look at the industry, I guess that’s par for the course!

B Is For Barcelona

2005-12-09T18:42:00.000-05:00

When you think of the “A List” of European cities, London, Paris and Rome immediately come to mind. But like the 45s of yesteryear (yes, I am that old, and I do remember them), western Europe has several “B-side” destinations that become popular favorites as soon as you pay them attention. Barcelona is one of them. Now, with summer airfares to Europe predicted to remain fairly stable, this cosmopolitan Mediterranean capital is a must-see.

My latest trip to Barcelona began with a connection in London — not the most direct itinerary, but the inconvenience was far outweighed by the view I had as we crossed the Pyrenees coming into Spain. As we flew over the clouds, I could barely distinguish the snow-capped mountains from the peaks of the clouds — quite a view, and a hint of the sometimes-surreal experience that Barcelona presents on the ground.

Where to go

Find your way to La Rambla, Barcelona’s famous tree-lined street in the heart of the city. Stretching from the port (Port Vell) to Placa Catalunya, La Rambla serves as the boundary between the neighborhoods of El Ravel to the west and Barre Gotic to the east. Barre Gotic (Gothic Quarter), the medieval section of this ancient seaside town, has many bars, restaurants and historical sites. Watch the many street performers and stroll the open-air markets (the bird market is my favorite). While you may be tempted to check out the ornate Gran Teatre del Liceu, the opera house on La Rambla, keep in mind that it is no historic building; in fact, it was built in the late 1990s.

For the real deal in ornate architecture, head for La Sagrada FamÃlia (Holy Family Cathedral), Antoni Gaudi’s astonishing exercise in Gothic surrealism — and Barcelona’s most famous landmark. The foundation stone was set 1882, yet construction continues to this day. Since most of the plans for the cathedral were destroyed in the Spanish Civil War, the craftsmen who are completing the work are pretty much guessing as to Gaudi’s vision. Although you can take an elevator to some of the higher reaches, I suggest you climb the stairs if you are able. There are plenty of cutouts from which you can view the city and the construction below. As the spire narrows, so does the diameter of the circular stairway, and if the steps don’t take your breath away, the view certainly will.

For a relaxing afternoon, spend some time in Parc GÃ¼ell, where you can see more of Gaudi’s art and architecture. For the kids, as well as for a spectacular view of the city and sea, take the Blue Tram to Tibidabo, an amusement park on top of a hill overlooking the city. Check the operating hours first (I learned this the hard way!). Montjuic, a seaside hill overlooking Port Vell, is home to the 1992 Olympic Stadium, several museums and a hilltop fort that protected the city from unfriendly ships in days gone by.

Barcelona has literally too many museums to mention, but if you would like a list or a recommendation, e-mail me or surf over to the Tripso Forums and ask one of our professional travel planners.

What to eat

There are plenty of restaurants in Barcelona, but one of my favorites is Escriba Xiringuito, which looks out over the beach. The wait for an outside table is worth it — just order an aperitif and hang with the locals until one opens up. The tapas are fantastic and include fried vegetable morsels, croquettes, and sardines. In my opinion, Escriba’s claim to fame is the desserts: The pastries are some of the best I have ever eaten.

I am a firm believer in dining where the locals dine, and the people of Barcelona do not disappoint me. Folquer, a small and intimate place with a big local clientele, is another of my favorites. While it does offer some very chic dishes, it is their traditional Catalan fare, such as scrambled eggs and mushrooms, that sets this restaurant apart. The menu is prix fixe and is very reasonable.

Botafumeiro is a Barcelona institution noted for its fine seafood and fantastic oysters. But like any noted restaurant, it comes with a price, so save it for a special night on the town. The menu is huge and has offerings other than fish. Such a fine seafood restaurant deserves to be on the Mediterranean, but alas, this one is located in the city, on a busy street.

Where to stay

Eurostars Grand Marina has a location worthy of its 5-star rating: It sits at the end of a pier extending out into the Mediterranean at Port Vell. While not inexpensive at $350 a night, it is a good value because the amenities and atmosphere are so superior. The rooms are very modern with hardwood floors and sharp angles. The views from most rooms are spectacular, and the hotel is very convenient to La Rambla, Montjuic, and the waterfront. A cable car stops at the front entrance, or you can take a nice walk to shops and restaurants.

The hotel works equally well for business and leisure travelers. The service is impeccable, and the food at the restaurant Aire de Mar, which seats 120, represents the best dishes of Mediterranean cuisine. The only disappointment is the hotel’s small rooftop pool, which is crowded in summer and typically closed in winter.

Easier on the wallet is the Hotel H10 Catalunya Plaza, on Placa Catalunya. This small hotel has all the amenities you could want, including room service, breakfast buffets and quaint balconies for people watching. It is conveniently located, and the average price for a room is approximately $175 per night.

Just as “Fool on the Hill” and “When I’m Sixty-Four” were both B-side tunes that became No. 1 hits for the Fab Four, Barcelona is an often-overlooked city that will fast become a favorite with anyone who strolls her streets. So take a walk on the flip side. Barcelona might just go to the top of your chart.